Customer Service & SupportAI helpdesks
AI helpdesks
Customer-service platforms with AI agents built into the helpdesk. Editorial
Prices in this segmentChanges 6Comparisons 6
- Tools tracked
- 4
- Monthly entry price
- —too few verified
- Fewer than two tools with a verified monthly entry price on one basis
- Free tier
- 0of 4 verified
- Changes · 30 days
- 42 tools
- 4 pricing events on record (all time): price moves, plan, and availability changes
- Last 30 days
- This segment logged 4 verified changes in the last 30 days. No comparison with the 30 days before: direct tracking does not cover all of them.
- Last 30 days (evidence for last 30 days)
- Share of changes
- 4 of 71 (6%) verified changes across all tracked tools in the last 30 days came from this segment (2 tools with a change). It holds 4 of 72 tracked tools (6%).
- This segment · 30 days (evidence for share of changes)All · 30 days (evidence for share of changes)Tracked tools (evidence for share of changes)
- Most changes
- Gorgias (2) and Intercom (2). Median per tool: 1.
- Last 30 days (evidence for most changes)
- Monthly entry price
- 2 of 4 tools have a verified monthly entry price — 1 per plan: at $10/mo; 1 per seat: at $25/seat/mo. Of the other 2: 2 have no paid plan billed monthly.
- Prices (evidence for monthly entry price)
- Free tiers
- 0 of 4 tracked AI helpdesks have a verified free tier.
- Free tiers (evidence for free tiers)
- Activity
- 0 tools with an Activity value — too few for a segment median.
- Segment (evidence for activity)
Changes per week · AI helpdesks
- Pricing & plans
- Releases
- Availability & platforms
- Ownership & names
| Week starting | Changes |
|---|---|
| 17 Aug 2026 | 0 |
| 24 Aug 2026 | 0 |
| 31 Aug 2026 | 0 |
| 7 Sept 2026 | 0 |
| 14 Sept 2026 | 0 |
| 21 Sept 2026 | 0 |
| 28 Sept 2026 | 1 |
| 5 Oct 2026 | 1 |
| 12 Oct 2026 | 3 |
| 19 Oct 2026 | 0 |
| 26 Oct 2026 | 0 |
| 2 Nov 2026 | 0 |
Recently active
ActivityToolMarketCap Activity Index v1
- FreshdeskNo value publishedInsufficient history0 verified changes · 30d · 0 active days · 90d
- GorgiasNo value publishedInsufficient history2 verified changes · 30d · 2 active days · 90d
- IntercomNo value publishedInsufficient history2 verified changes · 30d · 2 active days · 90d
- ZendeskNo value publishedInsufficient history0 verified changes · 30d · 1 active day · 90d
Recorded change activity, ordered highest first — not quality, adoption, or popularity. Release cadence differs by segment. How it is calculated
Board
4 toolsOrdered by most recent verified change first · no ranking
| Select to compare | Segment | Delivery | The lowest verified paid plan billed monthly, in USD, read from the vendor’s own pricing page. Free plans and custom quotes are not entry prices. | Free tierYes when the vendor’s own pricing shows a plan that costs nothing to start — a verified $0 plan or a sourced free-tier fact. | ActivityThe Activity Index: 0–100 for how much verified, dated change was logged for the tool in the last 90 days. It measures activity — not quality, usage, or popularity.0–100 · 90 days | The most recent change logged from a first-party source — a price, plan, release, platform, availability, or ownership change — and how long ago it happened. | When the oldest current fact or price on this record was last checked against the vendor’s page. Everything in the row is at least this fresh. | How many of the standard profile facts are verified with a source. Gaps read “Not yet verified” — they are never guessed. | ||
|---|---|---|---|---|---|---|---|---|---|---|
IntercomIntercom | AI helpdesks | Web app | No monthly priceAnnual from $29/mo | No | Insufficient history | Release3 weeks ago Phone calls route to teammates by skill | 8 days ago | 11/12 | AI helpdesks8 days ago | |
GorgiasGorgias | AI helpdesks | Not yet verified | $10/moStarter | No | Insufficient history | Availability3 weeks ago AI Agent on Socials becomes generally available | 8 days ago | 10/12 | AI helpdesks8 days ago | |
ZendeskZendesk | AI helpdesks | Not yet verified | $25/seat/moSupport Team | No | Insufficient history | Availability5 weeks ago Voice AI agents become generally available | 8 days ago | 10/12 | AI helpdesks8 days ago | |
FreshdeskFreshworks | AI helpdesks | Web app | No monthly priceAnnual from $19/mo | No | Insufficient history | Availability5 months ago Email AI Agent reaches Freshdesk Pro and Enterprise | 8 days ago | 10/12 | AI helpdesks8 days ago |
Activity is the 0–100 Activity Index: verified change over 90 days, not quality. How it is measured →
Select two rows to compare them side by side.
Entry prices & free tiers
Lowest verified paid monthly list price per tool, ordered by price — not a ranking. “—” means not yet verified.
Latest releases
- IntercomRelease
Phone calls route to teammates by skill
Inbound Intercom phone calls now ring the teammate with the matching skill first, reusing the skills already used to route chats and emails.
intercom.com
ObservedHigh confidencePublished 16 Oct 2026Intercom — official changeloghttps://www.intercom.com/changes/en/160521-route-phone-calls-to-the-right-teammate-by-skill ↗ - GorgiasRelease
AI Coverage puts AI Agent intents and handovers on one page
Gorgias released AI Coverage (formerly Intents), showing every intent with its tickets and handovers and letting teams choose what AI Agent handles or hands to the team.
updates.gorgias.com
ObservedHigh confidencePublished 8 Oct 2026Gorgias — official update: AI Coveragehttps://updates.gorgias.com/publications/control-what-ai-agent-handles-from-one-place-with-ai-coverage ↗
Alternatives in AI helpdesks
Comparisons in this segment
What changed
- IntercomRelease
Phone calls route to teammates by skill
Inbound Intercom phone calls now ring the teammate with the matching skill first, reusing the skills already used to route chats and emails.
intercom.com
ObservedHigh confidencePublished 16 Oct 2026Intercom — official changeloghttps://www.intercom.com/changes/en/160521-route-phone-calls-to-the-right-teammate-by-skill ↗ - IntercomPlans
Workforce Management becomes part of the Pro add-on
Intercom made Workforce Management (volume forecasting, scheduling, staffing gaps) available with the Pro add-on; Beta users need Pro to keep using it.
intercom.com
ObservedHigh confidencePublished 15 Oct 2026Intercom — official changeloghttps://www.intercom.com/changes/en/160332-plan-your-support-team-s-staffing-without-the-spreadsheet ↗ - GorgiasAvailability
AI Agent on Socials becomes generally available
After a beta, Gorgias AI Agent now answers on Instagram DMs, Facebook Messenger, and WhatsApp for all AI Agent customers, with same-thread handover to the team.
updates.gorgias.com
ObservedHigh confidencePublished 14 Oct 2026Gorgias — official update: AI Agent on Socials GAhttps://updates.gorgias.com/publications/ai-agent-on-socials-is-now-generally-available ↗ - GorgiasRelease
AI Coverage puts AI Agent intents and handovers on one page
Gorgias released AI Coverage (formerly Intents), showing every intent with its tickets and handovers and letting teams choose what AI Agent handles or hands to the team.
updates.gorgias.com
ObservedHigh confidencePublished 8 Oct 2026Gorgias — official update: AI Coveragehttps://updates.gorgias.com/publications/control-what-ai-agent-handles-from-one-place-with-ai-coverage ↗ - ZendeskAvailability
Voice AI agents become generally available
Zendesk made voice AI agents generally available for Zendesk voice customers, with end-to-end phone automation, handoff to human agents, transcripts, and support for 53 languages.
support.zendesk.com
ObservedHigh confidencePublished 28 Sept 2026Zendesk — official What's new in Zendesk: October 2026https://support.zendesk.com/hc/en-us/articles/11299475537306-What-s-new-in-Zendesk-October-2026 ↗ - FreshdeskAvailability
Email AI Agent reaches Freshdesk Pro and Enterprise
Freshworks' May 2026 launch post (May 13, 2026) states the Email AI Agent is available on the Pro and Enterprise plans for Freshdesk beginning May 29.
freshworks.com
ObservedHigh confidencePublished 29 May 2026Freshworks — official May 2026 product launch posthttps://www.freshworks.com/theworks/company-news/may-2026-launch/ ↗
Pricing in this segment
- IntercomPlans
Workforce Management becomes part of the Pro add-on
Intercom made Workforce Management (volume forecasting, scheduling, staffing gaps) available with the Pro add-on; Beta users need Pro to keep using it.
intercom.com
ObservedHigh confidencePublished 15 Oct 2026Intercom — official changeloghttps://www.intercom.com/changes/en/160332-plan-your-support-team-s-staffing-without-the-spreadsheet ↗ - GorgiasAvailability
AI Agent on Socials becomes generally available
After a beta, Gorgias AI Agent now answers on Instagram DMs, Facebook Messenger, and WhatsApp for all AI Agent customers, with same-thread handover to the team.
updates.gorgias.com
ObservedHigh confidencePublished 14 Oct 2026Gorgias — official update: AI Agent on Socials GAhttps://updates.gorgias.com/publications/ai-agent-on-socials-is-now-generally-available ↗ - ZendeskAvailability
Voice AI agents become generally available
Zendesk made voice AI agents generally available for Zendesk voice customers, with end-to-end phone automation, handoff to human agents, transcripts, and support for 53 languages.
support.zendesk.com
ObservedHigh confidencePublished 28 Sept 2026Zendesk — official What's new in Zendesk: October 2026https://support.zendesk.com/hc/en-us/articles/11299475537306-What-s-new-in-Zendesk-October-2026 ↗ - FreshdeskAvailability
Email AI Agent reaches Freshdesk Pro and Enterprise
Freshworks' May 2026 launch post (May 13, 2026) states the Email AI Agent is available on the Pro and Enterprise plans for Freshdesk beginning May 29.
freshworks.com
ObservedHigh confidencePublished 29 May 2026Freshworks — official May 2026 product launch posthttps://www.freshworks.com/theworks/company-news/may-2026-launch/ ↗