Week 45
Latest
JunieReleaseJunie Eco mode hands implementation to a lower-cost modelGitHub CopilotPlansGitHub Enterprise now includes Copilot for every licensed userSierraReleaseSierra launches Compliance Console for outbound agentsGitHub CopilotReleaseGitHub Copilot Fusion becomes generally availableGitHub CopilotReleaseGitHub Agentic Workflows become generally availableAmpPlatformAmp launches an Android appMicrosoft 365 CopilotReleaseLearning Agent and admin-deployed custom MCP connectors arrive in CopilotKiroPlansKiro replaces its upgrade discount with a free first month and 500 trial creditsGleanReleaseGlean release 565 adds agent import/export and an Azure Files connectorGoogle AntigravityReleaseAntigravity 2.28 adds a built-in browser and any-file attachmentsSynthesiaReleaseSynthesia launches a Localization API for dubbing videos at scaleRunwayReleaseRunway launches Runway Ads for generating and publishing ad variantsOpenCodeReleaseOpenCode 2.2 adds Desktop plugins and a refreshed desktop appOpenAI CodexReleaseGPT-6.1 Terra becomes available in Codex
Verified
ToolMarketCap
Changes / Freshdesk
FreshdeskAvailability

Email AI Agent reaches Freshdesk Pro and Enterprise

Freshworks' May 2026 launch post (May 13, 2026) states the Email AI Agent is available on the Pro and Enterprise plans for Freshdesk beginning May 29.

Receipt
freshworks.com
ObservedHigh confidencePublished 29 May 2026
Freshworks — official May 2026 product launch post
https://www.freshworks.com/theworks/company-news/may-2026-launch/ ↗
Read it on freshworks.com ↗

Logged from the vendor’s own page. ToolMarketCap records the dated event; it does not rate it.

Also in AI helpdesks

Segment changes
  1. IntercomRelease

    Phone calls route to teammates by skill

    Inbound Intercom phone calls now ring the teammate with the matching skill first, reusing the skills already used to route chats and emails.

    intercom.com
    ObservedHigh confidencePublished 16 Oct 2026
    Intercom — official changelog
    https://www.intercom.com/changes/en/160521-route-phone-calls-to-the-right-teammate-by-skill ↗
  2. IntercomPlans

    Workforce Management becomes part of the Pro add-on

    Intercom made Workforce Management (volume forecasting, scheduling, staffing gaps) available with the Pro add-on; Beta users need Pro to keep using it.

    intercom.com
    ObservedHigh confidencePublished 15 Oct 2026
    Intercom — official changelog
    https://www.intercom.com/changes/en/160332-plan-your-support-team-s-staffing-without-the-spreadsheet ↗
  3. GorgiasAvailability

    AI Agent on Socials becomes generally available

    After a beta, Gorgias AI Agent now answers on Instagram DMs, Facebook Messenger, and WhatsApp for all AI Agent customers, with same-thread handover to the team.

    updates.gorgias.com
    ObservedHigh confidencePublished 14 Oct 2026
    Gorgias — official update: AI Agent on Socials GA
    https://updates.gorgias.com/publications/ai-agent-on-socials-is-now-generally-available ↗
  4. GorgiasRelease

    AI Coverage puts AI Agent intents and handovers on one page

    Gorgias released AI Coverage (formerly Intents), showing every intent with its tickets and handovers and letting teams choose what AI Agent handles or hands to the team.

    updates.gorgias.com
    ObservedHigh confidencePublished 8 Oct 2026
    Gorgias — official update: AI Coverage
    https://updates.gorgias.com/publications/control-what-ai-agent-handles-from-one-place-with-ai-coverage ↗

As of 6 Nov 2026