Week 45
Latest
JunieReleaseJunie Eco mode hands implementation to a lower-cost modelGitHub CopilotPlansGitHub Enterprise now includes Copilot for every licensed userSierraReleaseSierra launches Compliance Console for outbound agentsGitHub CopilotReleaseGitHub Copilot Fusion becomes generally availableGitHub CopilotReleaseGitHub Agentic Workflows become generally availableAmpPlatformAmp launches an Android appMicrosoft 365 CopilotReleaseLearning Agent and admin-deployed custom MCP connectors arrive in CopilotKiroPlansKiro replaces its upgrade discount with a free first month and 500 trial creditsGleanReleaseGlean release 565 adds agent import/export and an Azure Files connectorGoogle AntigravityReleaseAntigravity 2.28 adds a built-in browser and any-file attachmentsSynthesiaReleaseSynthesia launches a Localization API for dubbing videos at scaleRunwayReleaseRunway launches Runway Ads for generating and publishing ad variantsOpenCodeReleaseOpenCode 2.2 adds Desktop plugins and a refreshed desktop appOpenAI CodexReleaseGPT-6.1 Terra becomes available in Codex
Verified
ToolMarketCap
FreshdeskFreshworks · AI helpdesks
Entry price
No monthly price
Free tier
No
Logged activity · 90d
Insufficient history
4Verified differences3Shared3Not yet verified
ZendeskZendesk · AI helpdesks
Entry price
$25/seat/mo
Free tier
No
Logged activity · 90d
Insufficient history

Freshdesk vs Zendesk

4Verified differences1Pricing differences · 1 not verified for both0Freshdesk · verified changes 30d0Zendesk · verified changes 30d
Entry priceZendesk starts at $25/seat/mo; no paid monthly price is verified for Freshdesk.
Free tierNeither offers a free tier.
Last 30 daysNeither logged a verified change in the last 30 days.
Evidence7 of 10 compared facts are verified for both; 2 only for Freshdesk and 1 only for Zendesk.

At a glance

Verified values · no winner is picked
Freshdesk and Zendesk: price, free tier, licence, self-hosting, enterprise
DimensionFreshdeskZendesk
Entry priceNot yet verified$25/seat/mo
Free tierNoNo
Open sourceNot yet verifiedNot yet verified
Self-hostingNot yet verifiedNot yet verified
Enterprise (SSO + offering)YesYes
Switch from FreshdeskSwitch from ZendeskAdd Freshdesk to a stackAdd Zendesk to a stack

Where they differ

4
Support channels
FreshdeskEmail — Freddy AI Agent resolves email; omnichannel is sold as Freshdesk Omni
freshworks.com
ObservedHigh confidenceVerified 29 Oct 2026
Freshdesk — official pricing page

freshworks.com/freshdesk/pricing: Growth "Launch AI-powered service over email"; freshworks.com/freshdesk: "Launch email AI agents that understand customer intent and take action to resolve."

https://www.freshworks.com/freshdesk/pricing/ ↗
ZendeskMessaging, email, voice — messaging covers web, in-app chat, and social
zendesk.com
ObservedHigh confidenceVerified 29 Oct 2026
Zendesk — official pricing page

zendesk.com/pricing: "AI agents for messaging" across "web and in-app chat and social media"; "AI agents for email"; "AI agents for voice" ("Requires Zendesk voice").

https://www.zendesk.com/pricing/ ↗
App integrations
FreshdeskFreshworks Marketplace — Microsoft Teams, Slack, Freshsales Suite, Google Calendar
freshworks.com
ObservedHigh confidenceVerified 29 Oct 2026
Freshdesk — official Freshworks Marketplace listing

freshworks.com/apps/freshdesk lists Marketplace apps including Microsoft Teams, Slack, Hide Fields, Freshsales Suite, and Google Calendar.

https://www.freshworks.com/apps/freshdesk/ ↗
ZendeskZendesk Marketplace — 1,000+ prebuilt apps and integrations
zendesk.com
ObservedHigh confidenceVerified 29 Oct 2026
Zendesk — official pricing page

zendesk.com/pricing: "Tap into 1,000+ prebuilt apps and integrations available from the Zendesk Marketplace"; the Marketplace menu says "Find 1,800+ apps, partners, and integrations".

https://www.zendesk.com/pricing/ ↗
Business model
FreshdeskSubscription — per-agent plans; extra AI Agent sessions sold in packs
freshworks.com
ObservedHigh confidenceVerified 29 Oct 2026
Freshdesk — official pricing page

freshworks.com/freshdesk/pricing: plans priced "/agent/month"; "Additional AI Agent sessions $49/100 sessions"; Freddy AI Copilot "$29/agent/month".

https://www.freshworks.com/freshdesk/pricing/ ↗
ZendeskSubscription + usage — per-agent plans plus per automated resolution
zendesk.com
ObservedHigh confidenceVerified 29 Oct 2026
Zendesk — official pricing page

zendesk.com/pricing: "Zendesk pricing is primarily seat-based (per agent, per month)"; AI agent usage is billed in "Automated Resolutions", with 5–10 included per agent/month by plan.

https://www.zendesk.com/pricing/ ↗
Enterprise
FreshdeskEnterprise plan — skill-based routing, sandbox, audit logs, IP allowlisting
freshworks.com
ObservedHigh confidenceVerified 29 Oct 2026
Freshdesk — official pricing page

freshworks.com/freshdesk/pricing: Enterprise adds "Freddy AI Insights; Skill-based routing; Sandbox; Audit logs; Allowed domains & IP whitelisting".

https://www.freshworks.com/freshdesk/pricing/ ↗
ZendeskSuite Enterprise + Copilot — contact sales; approval workflows, sandbox, custom roles
zendesk.com
ObservedHigh confidenceVerified 29 Oct 2026
Zendesk — official pricing page

zendesk.com/pricing: Suite Enterprise + Copilot, "Talk to Sales", adds "Approval workflows; Sandbox environment; Custom agent roles" and Generative AI for Voice.

https://www.zendesk.com/pricing/ ↗

Pricing face-off

USD list price · monthly billing
FreshdeskFree tier: No
No verified monthly price · annual from $19/mo
Growth$19/seat/mo, annual
Additional AI Agent sessions$49/100 sessions
Pro$55/seat/mo, annual
Enterprise$89/seat/mo, annual
freshworks.com
ObservedHigh confidenceVerified 29 Oct 2026
Freshdesk — official pricing page
https://www.freshworks.com/freshdesk/pricing/ ↗
ZendeskFree tier: No
Entry price · Support Team
$25/seat/mo
AI agents — committed resolutions$1.50/automated resolution
AI agents — pay-as-you-go resolutions$2/automated resolution
Support Team$19/seat/mo, annual
Support Team$25/seat/mo
Suite Team$55/seat/mo, annual
Suite Team$69/seat/mo
Suite Professional$115/seat/mo, annual
Suite Professional$149/seat/mo
zendesk.com
ObservedHigh confidenceVerified 29 Oct 2026
Zendesk — official pricing page
https://www.zendesk.com/pricing/ ↗

Where they match

3Toggle
API
FreshdeskYes — Freshdesk REST API (v2) and App SDK
developers.freshdesk.com
ObservedHigh confidenceVerified 29 Oct 2026
Freshdesk — official API reference

developers.freshdesk.com/api: "Freshdesk Api Reference" covering Core APIs, App SDK, and endpoints such as "/api/v2/tickets".

https://developers.freshdesk.com/api/ ↗
ZendeskYes — Zendesk APIs, webhooks, and web/iOS/Android SDKs
developer.zendesk.com
ObservedHigh confidenceVerified 29 Oct 2026
Zendesk — official developer documentation

developer.zendesk.com: "create unique customer experiences using our APIs and SDKs"; docs cover AI Agents, Messaging, Voice, Webhooks, and "Web, iOS, Android and Unity SDKs".

https://developer.zendesk.com/documentation/ ↗
Free tier
FreshdeskNo — 14-day free trial of the Enterprise plan
freshworks.com
ObservedHigh confidenceVerified 29 Oct 2026
Freshdesk — official pricing page

freshworks.com/freshdesk/pricing: "you instantly get access to our Enterprise plan for 14 days ... If you choose not to continue, your account will be suspended."

https://www.freshworks.com/freshdesk/pricing/ ↗
ZendeskNo — 14-day free trial
zendesk.com
ObservedHigh confidenceVerified 29 Oct 2026
Zendesk — official pricing page

zendesk.com/pricing: "Zendesk offers a free trial so you can explore the product before committing to a paid plan. During the 14 day trial period..."

https://www.zendesk.com/pricing/ ↗
Single sign-on
FreshdeskYes — SAML single sign-on for agents
freshworks.com
ObservedHigh confidenceVerified 29 Oct 2026
Freshdesk — official features page

freshworks.com/freshdesk/features: "Set up SAML Single Sign-On for your agents, eliminating the need for separate login credentials".

https://www.freshworks.com/freshdesk/features/ ↗
ZendeskYes — SAML or JWT single sign-on for agents and admins
zendesk.com
ObservedHigh confidenceVerified 29 Oct 2026
Zendesk — official pricing page

zendesk.com/pricing: "Single sign-on (SSO) with business/active directory credentials using JSON Web Token (JWT) or Security Assertion Markup Language (SAML)".

https://www.zendesk.com/pricing/ ↗

Not yet verified for one or both

3
Delivery
FreshdeskWeb app — plus iOS and Android apps for agents
freshworks.com
ObservedHigh confidenceVerified 29 Oct 2026
Freshdesk — official mobile apps page

freshworks.com/freshdesk/mobile: "Get Freshdesk for iOS and Android"; "Access the full power of Freshdesk from anywhere you go with its mobile apps."

https://www.freshworks.com/freshdesk/mobile/ ↗
ZendeskNot yet verified
Platforms
FreshdeskWeb, iOS, Android
freshworks.com
ObservedHigh confidenceVerified 29 Oct 2026
Freshdesk — official mobile apps page

freshworks.com/freshdesk/mobile links to the "Google Play Store" and "App Store" apps.

https://www.freshworks.com/freshdesk/mobile/ ↗
ZendeskNot yet verified
Human handoff
FreshdeskNot yet verified
ZendeskYes — escalations route to the right human team with full context
zendesk.com
ObservedHigh confidenceVerified 29 Oct 2026
Zendesk — official AI agents page

zendesk.com AI agents: "When escalation is needed, they intelligently route issues to the right team at the right time — with full context to ensure a smooth handoff".

https://www.zendesk.com/service/ai/ai-agents/ ↗

References

Links — shown, never counted as differences
Documentation
Freshdesksupport.freshdesk.com/support/home
support.freshdesk.com
ObservedHigh confidenceVerified 29 Oct 2026
Freshdesk — official support documentation

Freshdesk's support documentation home on support.freshdesk.com.

https://support.freshdesk.com/support/home ↗
Zendeskdeveloper.zendesk.com/documentation
developer.zendesk.com
ObservedHigh confidenceVerified 29 Oct 2026
Zendesk — official developer documentation

Zendesk developer documentation for the APIs, SDKs, and AI Agents.

https://developer.zendesk.com/documentation/ ↗
Changelog
FreshdeskNot yet verified
Zendesksupport.zendesk.com/hc/en-us/sections/4405298877338-What-s-New-in-Zendesk
support.zendesk.com
ObservedHigh confidenceVerified 29 Oct 2026
Zendesk — official What's New release notes

support.zendesk.com What's New section lists monthly articles, e.g. "What's new in Zendesk: October 2026".

https://support.zendesk.com/hc/en-us/sections/4405298877338-What-s-New-in-Zendesk ↗
Source repository
FreshdeskNot yet verified
ZendeskNot yet verified

Recent record

Each side’s own record · not a score
Recent record of Freshdesk and Zendesk, side by side
ReadingFreshdeskZendesk
Verified changes0 in 30 days · 0 in 90 days · AI helpdesks median 10 in 30 days · 1 in 90 days · AI helpdesks median 1
Last verified change29 May 2026 · 161 days ago28 Sept 2026 · 39 days ago
Activity · 90 daysNo value (insufficient history)No value (insufficient history)
Latest list-price moveNone observedNone observed
Pricing on record4 verified plans · no verified monthly entry price8 verified plans · verified monthly entry price $25
Comparable facts9 of 10 verified8 of 10 verified

Freshdesk · latest 3

  1. Availability

    Email AI Agent reaches Freshdesk Pro and Enterprise

    Freshworks' May 2026 launch post (May 13, 2026) states the Email AI Agent is available on the Pro and Enterprise plans for Freshdesk beginning May 29.

    freshworks.com
    ObservedHigh confidencePublished 29 May 2026
    Freshworks — official May 2026 product launch post
    https://www.freshworks.com/theworks/company-news/may-2026-launch/ ↗

Zendesk · latest 3

  1. Availability

    Voice AI agents become generally available

    Zendesk made voice AI agents generally available for Zendesk voice customers, with end-to-end phone automation, handoff to human agents, transcripts, and support for 53 languages.

    support.zendesk.com
    ObservedHigh confidencePublished 28 Sept 2026
    Zendesk — official What's new in Zendesk: October 2026
    https://support.zendesk.com/hc/en-us/articles/11299475537306-What-s-new-in-Zendesk-October-2026 ↗

Keep comparing

Both in AI helpdesks
FreshdeskFull record →ZendeskFull record →Freshdesk alternatives→Zendesk alternatives→Freshdesk pricing4 plansZendesk pricing8 plans
Compared using 20 verified facts · oldest record verified 29 Oct 2026. Tools appear in URL order, alphabetically by identifier — it implies no ranking.