Zendesk
Deliver faster, higher quality resolutions with the only AI-first service platform
A customer service platform (ticketing, messaging, voice, help center) whose Suite plans include AI agents for messaging, email, and voice. Plans are priced per agent, and AI agent work is billed per automated resolution beyond the included allowance.Editorial
zendesk.com
zendesk.com
zendesk.com/pricing: "Zendesk offers a free trial so you can explore the product before committing to a paid plan. During the 14 day trial period..."
https://www.zendesk.com/pricing/ ↗zendesk.com
zendesk.com/pricing: "AI agents for messaging" across "web and in-app chat and social media"; "AI agents for email"; "AI agents for voice" ("Requires Zendesk voice").
https://www.zendesk.com/pricing/ ↗zendesk.com
zendesk.com/pricing: "Single sign-on (SSO) with business/active directory credentials using JSON Web Token (JWT) or Security Assertion Markup Language (SAML)".
https://www.zendesk.com/pricing/ ↗zendesk.com
zendesk.com/pricing: "Zendesk pricing is primarily seat-based (per agent, per month)"; AI agent usage is billed in "Automated Resolutions", with 5–10 included per agent/month by plan.
https://www.zendesk.com/pricing/ ↗Pricing
Full pricing & history →| Plan | Price | Billing | Receipt |
|---|---|---|---|
| AI agents — committed resolutions | $1.50/automated resolution | Usage-based | zendesk.comObservedHigh confidenceVerified 29 Oct 2026 Zendesk — official pricing page zendesk.com/pricing: "Committed automated resolutions ... adding more automated resolutions" $1.50 on each plan. https://www.zendesk.com/pricing/ ↗ |
| AI agents — pay-as-you-go resolutions | $2/automated resolution | Usage-based | zendesk.comObservedHigh confidenceVerified 29 Oct 2026 Zendesk — official pricing page zendesk.com/pricing: "Pay-as-you-go resolutions ... flexible automated resolutions" $2.00 on each plan. https://www.zendesk.com/pricing/ ↗ |
| Support TeamEntry | $19/seat/mo, annual | Annual | zendesk.comObservedHigh confidenceVerified 29 Oct 2026 Zendesk — official pricing page zendesk.com/pricing: "Annual subscription (per agent/month)" Support Team $19 ("agent/month paid yearly"). https://www.zendesk.com/pricing/ ↗ |
| Support TeamEntry | $25/seat/mo | Monthly | zendesk.comObservedHigh confidenceVerified 29 Oct 2026 Zendesk — official pricing page zendesk.com/pricing: "Monthly subscription (per agent/month)" Support Team $25. https://www.zendesk.com/pricing/ ↗ |
| Suite Team | $55/seat/mo, annual | Annual | zendesk.comObservedHigh confidenceVerified 29 Oct 2026 Zendesk — official pricing page zendesk.com/pricing: Suite Team "$55 agent/month paid yearly"; includes "AI Agents". https://www.zendesk.com/pricing/ ↗ |
| Suite Team | $69/seat/mo | Monthly | zendesk.comObservedHigh confidenceVerified 29 Oct 2026 Zendesk — official pricing page zendesk.com/pricing: "Monthly subscription (per agent/month)" Suite Team $69. https://www.zendesk.com/pricing/ ↗ |
| Suite Professional | $115/seat/mo, annual | Annual | zendesk.comObservedHigh confidenceVerified 29 Oct 2026 Zendesk — official pricing page zendesk.com/pricing: Suite Professional "$115 agent/month paid yearly". https://www.zendesk.com/pricing/ ↗ |
| Suite Professional | $149/seat/mo | Monthly | zendesk.comObservedHigh confidenceVerified 29 Oct 2026 Zendesk — official pricing page zendesk.com/pricing: "Monthly subscription (per agent/month)" Suite Professional $149. https://www.zendesk.com/pricing/ ↗ |
History starts here. These prices were first verified on 29 Oct 2026. Re-checking a price that hasn’t moved only refreshes its date; a different price is logged as a change and charted here.
Only 1 logged change; at least 3 are needed before a value is published.
- 0 verified changes · 30d
- 1 active day · 90d
- 1 kind of change: availability & platforms
- Latest change 39 days ago
Index history starts with the first recorded daily snapshot. Past values are never reconstructed.
- Availability
Voice AI agents become generally available
Zendesk made voice AI agents generally available for Zendesk voice customers, with end-to-end phone automation, handoff to human agents, transcripts, and support for 53 languages.
support.zendesk.com
ObservedHigh confidencePublished 28 Sept 2026Zendesk — official What's new in Zendesk: October 2026https://support.zendesk.com/hc/en-us/articles/11299475537306-What-s-new-in-Zendesk-October-2026 ↗
- Recent changes
- 0 verified changes in the last 30 days · 0 in 7 · 1 in 90. Latest 28 Sept 2026 (39 days ago).
- 7d (evidence for recent changes)30d (evidence for recent changes)90d (evidence for recent changes)Latest (evidence for recent changes)
- vs segment · 30d
- Fewer than the AI helpdesks median of 1 per tool.
- Zendesk (evidence for vs segment · 30d)AI helpdesks (evidence for vs segment · 30d)
- List price
- No list-price movement observed across 8 verified plans.
- Pricing history (evidence for list price)
- Availability
Voice AI agents become generally available
Zendesk made voice AI agents generally available for Zendesk voice customers, with end-to-end phone automation, handoff to human agents, transcripts, and support for 53 languages.
support.zendesk.com
ObservedHigh confidencePublished 28 Sept 2026Zendesk — official What's new in Zendesk: October 2026https://support.zendesk.com/hc/en-us/articles/11299475537306-What-s-new-in-Zendesk-October-2026 ↗
Verification log1 day with observations · 10 fact and 8 price observations
- 29 Oct 202610 facts verified · 8 prices observed
A verification re-reads a first-party page. It refreshes freshness and is listed here; only a dated, sourced event becomes a change.
Evidence
10/12 facts verified · 5 sourcesFacts ledger
zendesk.com
zendesk.com/pricing: "AI agents for messaging" across "web and in-app chat and social media"; "AI agents for email"; "AI agents for voice" ("Requires Zendesk voice").
https://www.zendesk.com/pricing/ ↗zendesk.com
zendesk.com AI agents: "When escalation is needed, they intelligently route issues to the right team at the right time — with full context to ensure a smooth handoff".
https://www.zendesk.com/service/ai/ai-agents/ ↗zendesk.com
zendesk.com/pricing: "Tap into 1,000+ prebuilt apps and integrations available from the Zendesk Marketplace"; the Marketplace menu says "Find 1,800+ apps, partners, and integrations".
https://www.zendesk.com/pricing/ ↗developer.zendesk.com
developer.zendesk.com: "create unique customer experiences using our APIs and SDKs"; docs cover AI Agents, Messaging, Voice, Webhooks, and "Web, iOS, Android and Unity SDKs".
https://developer.zendesk.com/documentation/ ↗zendesk.com
zendesk.com/pricing: "Zendesk pricing is primarily seat-based (per agent, per month)"; AI agent usage is billed in "Automated Resolutions", with 5–10 included per agent/month by plan.
https://www.zendesk.com/pricing/ ↗zendesk.com
zendesk.com/pricing: "Zendesk offers a free trial so you can explore the product before committing to a paid plan. During the 14 day trial period..."
https://www.zendesk.com/pricing/ ↗zendesk.com
zendesk.com/pricing: "Single sign-on (SSO) with business/active directory credentials using JSON Web Token (JWT) or Security Assertion Markup Language (SAML)".
https://www.zendesk.com/pricing/ ↗zendesk.com
zendesk.com/pricing: Suite Enterprise + Copilot, "Talk to Sales", adds "Approval workflows; Sandbox environment; Custom agent roles" and Generative AI for Voice.
https://www.zendesk.com/pricing/ ↗developer.zendesk.com
Zendesk developer documentation for the APIs, SDKs, and AI Agents.
https://developer.zendesk.com/documentation/ ↗support.zendesk.com
support.zendesk.com What's New section lists monthly articles, e.g. "What's new in Zendesk: October 2026".
https://support.zendesk.com/hc/en-us/sections/4405298877338-What-s-New-in-Zendesk ↗Sources · first-party pages read for this record
| Source | Type | Backs |
|---|---|---|
| Zendesk — official pricing pagezendesk.com/pricing | official site | 14 |
| Zendesk — official developer documentationdeveloper.zendesk.com/documentation | official docs | 2 |
| Zendesk — official AI agents pagezendesk.com/service/ai/ai-agents | official site | 1 |
| Zendesk — official What's new in Zendesk: October 2026support.zendesk.com/hc/en-us/articles/11299475537306-What-s-new-in-Zendesk-October-2026 | official docs | 1 |
| Zendesk — official What's New release notessupport.zendesk.com/hc/en-us/sections/4405298877338-What-s-New-in-Zendesk | official docs | 1 |
Found an outdated fact? Suggest an update with the source that shows it — every update is reviewed before it can change the record.
Work for Zendesk? Represent this tool
Compare & alternatives
All 3 alternatives, with evidence → · Switch from Zendesk →Head-to-head with Zendesk’s editorial peer set — the count is how many verified facts differ, not which tool is better.
- FreshdeskAI helpdesks4 differences →
- GorgiasAI helpdesks · from $10/mo3 differences →
- IntercomAI helpdesks3 differences →