Week 45
Latest
JunieReleaseJunie Eco mode hands implementation to a lower-cost modelGitHub CopilotPlansGitHub Enterprise now includes Copilot for every licensed userSierraReleaseSierra launches Compliance Console for outbound agentsGitHub CopilotReleaseGitHub Copilot Fusion becomes generally availableGitHub CopilotReleaseGitHub Agentic Workflows become generally availableAmpPlatformAmp launches an Android appMicrosoft 365 CopilotReleaseLearning Agent and admin-deployed custom MCP connectors arrive in CopilotKiroPlansKiro replaces its upgrade discount with a free first month and 500 trial creditsGleanReleaseGlean release 565 adds agent import/export and an Azure Files connectorGoogle AntigravityReleaseAntigravity 2.28 adds a built-in browser and any-file attachmentsSynthesiaReleaseSynthesia launches a Localization API for dubbing videos at scaleRunwayReleaseRunway launches Runway Ads for generating and publishing ad variantsOpenCodeReleaseOpenCode 2.2 adds Desktop plugins and a refreshed desktop appOpenAI CodexReleaseGPT-6.1 Terra becomes available in Codex
Verified
ToolMarketCap
GorgiasGorgias · AI helpdesks
Entry price
$10/mo
Free tier
No
Logged activity · 90d
Insufficient history
3Verified differences5Shared2Not yet verified
ZendeskZendesk · AI helpdesks
Entry price
$25/seat/mo
Free tier
No
Logged activity · 90d
Insufficient history

Gorgias vs Zendesk

3Verified differences0Pricing differences · 1 not verified for both2Gorgias · verified changes 30d0Zendesk · verified changes 30d
Entry priceNot comparable: Gorgias $10/mo (Starter), Zendesk $25/seat/mo (Support Team) — the prices buy different units.
Free tierNeither offers a free tier.
Last 30 daysGorgias logged 2 verified changes, Zendesk 0 verified changes.
Evidence8 of 10 compared facts are verified for both; 2 for neither.

At a glance

Verified values · no winner is picked
Gorgias and Zendesk: price, free tier, licence, self-hosting, enterprise
DimensionGorgiasZendesk
Entry price$10/mo$25/seat/mo
Free tierNoNo
Open sourceNot yet verifiedNot yet verified
Self-hostingNot yet verifiedNot yet verified
Enterprise (SSO + offering)YesYes
Switch from GorgiasSwitch from ZendeskAdd Gorgias to a stackAdd Zendesk to a stack

Where they differ

3
Support channels
GorgiasEmail, chat, SMS, social — Instagram DMs, Facebook Messenger, WhatsApp
updates.gorgias.com
ObservedHigh confidenceVerified 29 Oct 2026
Gorgias — official update: AI Agent on Socials GA

updates.gorgias.com: "AI Agent now answers shoppers on Instagram DMs, Facebook Messenger, and WhatsApp"; gorgias.com/ai-agent: tone of voice for "email, chat, SMS, and social".

https://updates.gorgias.com/publications/ai-agent-on-socials-is-now-generally-available ↗
ZendeskMessaging, email, voice — messaging covers web, in-app chat, and social
zendesk.com
ObservedHigh confidenceVerified 29 Oct 2026
Zendesk — official pricing page

zendesk.com/pricing: "AI agents for messaging" across "web and in-app chat and social media"; "AI agents for email"; "AI agents for voice" ("Requires Zendesk voice").

https://www.zendesk.com/pricing/ ↗
App integrations
GorgiasShopify, BigCommerce, Magento, WooCommerce — plus 100+ apps
gorgias.com
ObservedHigh confidenceVerified 29 Oct 2026
Gorgias — official pricing page

gorgias.com/pricing menu: Ecommerce Platforms "Shopify, BigCommerce, Magento, WooCommerce"; "Explore all 100+ Apps".

https://www.gorgias.com/pricing ↗
ZendeskZendesk Marketplace — 1,000+ prebuilt apps and integrations
zendesk.com
ObservedHigh confidenceVerified 29 Oct 2026
Zendesk — official pricing page

zendesk.com/pricing: "Tap into 1,000+ prebuilt apps and integrations available from the Zendesk Marketplace"; the Marketplace menu says "Find 1,800+ apps, partners, and integrations".

https://www.zendesk.com/pricing/ ↗
Enterprise
GorgiasCustom plan — over 5,000 conversations/mo, SCIM, custom DPA/MSA, dedicated CSM
gorgias.com
ObservedHigh confidenceVerified 29 Oct 2026
Gorgias — official pricing page

gorgias.com/pricing: custom plan "For teams over 5,000 conversations a month" with "Custom DPA or MSA" and "Dedicated CSM and solutions architect".

https://www.gorgias.com/pricing ↗
ZendeskSuite Enterprise + Copilot — contact sales; approval workflows, sandbox, custom roles
zendesk.com
ObservedHigh confidenceVerified 29 Oct 2026
Zendesk — official pricing page

zendesk.com/pricing: Suite Enterprise + Copilot, "Talk to Sales", adds "Approval workflows; Sandbox environment; Custom agent roles" and Generative AI for Voice.

https://www.zendesk.com/pricing/ ↗

Pricing face-off

USD list price · monthly billing
GorgiasFree tier: No
Entry price · Starter
$10/mo
AI Agent automated interaction (past plan limit)$1.50/automated interaction
Starter$10/mo
Basic$50/mo, annual
Basic$60/mo
Pro$300/mo, annual
Pro$360/mo
Pro + AI Agent$471/mo, annual
Pro + AI Agent$550/mo
Advanced$750/mo, annual
Advanced$900/mo
gorgias.com
ObservedHigh confidenceVerified 29 Oct 2026
Gorgias — official pricing page
https://www.gorgias.com/pricing ↗
ZendeskFree tier: No
Entry price · Support Team
$25/seat/mo
AI agents — committed resolutions$1.50/automated resolution
AI agents — pay-as-you-go resolutions$2/automated resolution
Support Team$19/seat/mo, annual
Support Team$25/seat/mo
Suite Team$55/seat/mo, annual
Suite Team$69/seat/mo
Suite Professional$115/seat/mo, annual
Suite Professional$149/seat/mo
zendesk.com
ObservedHigh confidenceVerified 29 Oct 2026
Zendesk — official pricing page
https://www.zendesk.com/pricing/ ↗

Where they match

5Toggle
Human handoff
GorgiasYes — same-thread handover to your team under your handover rules
updates.gorgias.com
ObservedHigh confidenceVerified 29 Oct 2026
Gorgias — official update: AI Agent on Socials GA

updates.gorgias.com: "Same-thread handover: Conversations that need a person go to your team using your existing handover rules".

https://updates.gorgias.com/publications/ai-agent-on-socials-is-now-generally-available ↗
ZendeskYes — escalations route to the right human team with full context
zendesk.com
ObservedHigh confidenceVerified 29 Oct 2026
Zendesk — official AI agents page

zendesk.com AI agents: "When escalation is needed, they intelligently route issues to the right team at the right time — with full context to ensure a smooth handoff".

https://www.zendesk.com/service/ai/ai-agents/ ↗
API
GorgiasYes — Gorgias API for public and private apps
developers.gorgias.com
ObservedHigh confidenceVerified 29 Oct 2026
Gorgias — official developer documentation

developers.gorgias.com: "Integrate with Gorgias ... Or simply build a private app"; "Refer to our API documentation".

https://developers.gorgias.com ↗
ZendeskYes — Zendesk APIs, webhooks, and web/iOS/Android SDKs
developer.zendesk.com
ObservedHigh confidenceVerified 29 Oct 2026
Zendesk — official developer documentation

developer.zendesk.com: "create unique customer experiences using our APIs and SDKs"; docs cover AI Agents, Messaging, Voice, Webhooks, and "Web, iOS, Android and Unity SDKs".

https://developer.zendesk.com/documentation/ ↗
Business model
GorgiasSubscription + usage — plans by monthly ticket volume, AI Agent per automated interaction
gorgias.com
ObservedHigh confidenceVerified 29 Oct 2026
Gorgias — official pricing page

gorgias.com/pricing: "AI Agent on every plan, pay only when it resolves a conversation"; "Helpdesk scales from 50 to 5,000 tickets a month, never priced per agent."

https://www.gorgias.com/pricing ↗
ZendeskSubscription + usage — per-agent plans plus per automated resolution
zendesk.com
ObservedHigh confidenceVerified 29 Oct 2026
Zendesk — official pricing page

zendesk.com/pricing: "Zendesk pricing is primarily seat-based (per agent, per month)"; AI agent usage is billed in "Automated Resolutions", with 5–10 included per agent/month by plan.

https://www.zendesk.com/pricing/ ↗
Free tier
GorgiasNo — paid plans from $10/mo; free trial without a credit card
gorgias.com
ObservedHigh confidenceVerified 29 Oct 2026
Gorgias — official pricing page

gorgias.com/pricing: plans start at Starter "$10 /mo"; "Start free trial", "No credit card required".

https://www.gorgias.com/pricing ↗
ZendeskNo — 14-day free trial
zendesk.com
ObservedHigh confidenceVerified 29 Oct 2026
Zendesk — official pricing page

zendesk.com/pricing: "Zendesk offers a free trial so you can explore the product before committing to a paid plan. During the 14 day trial period..."

https://www.zendesk.com/pricing/ ↗
Single sign-on
GorgiasYes — SAML SSO on the custom plan
gorgias.com
ObservedHigh confidenceVerified 29 Oct 2026
Gorgias — official pricing page

gorgias.com/pricing: "Need a fully custom plan?" lists "SSO (SAML), audit logs, SCIM provisioning".

https://www.gorgias.com/pricing ↗
ZendeskYes — SAML or JWT single sign-on for agents and admins
zendesk.com
ObservedHigh confidenceVerified 29 Oct 2026
Zendesk — official pricing page

zendesk.com/pricing: "Single sign-on (SSO) with business/active directory credentials using JSON Web Token (JWT) or Security Assertion Markup Language (SAML)".

https://www.zendesk.com/pricing/ ↗

Not yet verified for one or both

2
Delivery
GorgiasNot yet verified
ZendeskNot yet verified
Platforms
GorgiasNot yet verified
ZendeskNot yet verified

References

Links — shown, never counted as differences
Documentation
Gorgiasdocs.gorgias.com/en-US
docs.gorgias.com
ObservedHigh confidenceVerified 29 Oct 2026
Gorgias — official help documentation

Gorgias help documentation, linked as "Support Documentation" in the gorgias.com footer.

https://docs.gorgias.com/en-US ↗
Zendeskdeveloper.zendesk.com/documentation
developer.zendesk.com
ObservedHigh confidenceVerified 29 Oct 2026
Zendesk — official developer documentation

Zendesk developer documentation for the APIs, SDKs, and AI Agents.

https://developer.zendesk.com/documentation/ ↗
Changelog
Gorgiasupdates.gorgias.com
updates.gorgias.com
ObservedHigh confidenceVerified 29 Oct 2026
Gorgias — official product updates

updates.gorgias.com ("Latest Releases" in the gorgias.com footer) lists dated publications tagged Announcement, Improvement, New feature, AI Agent.

https://updates.gorgias.com ↗
Zendesksupport.zendesk.com/hc/en-us/sections/4405298877338-What-s-New-in-Zendesk
support.zendesk.com
ObservedHigh confidenceVerified 29 Oct 2026
Zendesk — official What's New release notes

support.zendesk.com What's New section lists monthly articles, e.g. "What's new in Zendesk: October 2026".

https://support.zendesk.com/hc/en-us/sections/4405298877338-What-s-New-in-Zendesk ↗
Source repository
GorgiasNot yet verified
ZendeskNot yet verified

Recent record

Each side’s own record · not a score
Recent record of Gorgias and Zendesk, side by side
ReadingGorgiasZendesk
Verified changes2 in 30 days · 2 in 90 days · AI helpdesks median 10 in 30 days · 1 in 90 days · AI helpdesks median 1
Last verified change14 Oct 2026 · 23 days ago28 Sept 2026 · 39 days ago
Activity · 90 daysNo value (insufficient history)No value (insufficient history)
Latest list-price moveNone observedNone observed
Pricing on record10 verified plans · verified monthly entry price $108 verified plans · verified monthly entry price $25
Comparable facts8 of 10 verified8 of 10 verified

Gorgias · latest 3

  1. Availability

    AI Agent on Socials becomes generally available

    After a beta, Gorgias AI Agent now answers on Instagram DMs, Facebook Messenger, and WhatsApp for all AI Agent customers, with same-thread handover to the team.

    updates.gorgias.com
    ObservedHigh confidencePublished 14 Oct 2026
    Gorgias — official update: AI Agent on Socials GA
    https://updates.gorgias.com/publications/ai-agent-on-socials-is-now-generally-available ↗
  2. Release

    AI Coverage puts AI Agent intents and handovers on one page

    Gorgias released AI Coverage (formerly Intents), showing every intent with its tickets and handovers and letting teams choose what AI Agent handles or hands to the team.

    updates.gorgias.com
    ObservedHigh confidencePublished 8 Oct 2026
    Gorgias — official update: AI Coverage
    https://updates.gorgias.com/publications/control-what-ai-agent-handles-from-one-place-with-ai-coverage ↗

Zendesk · latest 3

  1. Availability

    Voice AI agents become generally available

    Zendesk made voice AI agents generally available for Zendesk voice customers, with end-to-end phone automation, handoff to human agents, transcripts, and support for 53 languages.

    support.zendesk.com
    ObservedHigh confidencePublished 28 Sept 2026
    Zendesk — official What's new in Zendesk: October 2026
    https://support.zendesk.com/hc/en-us/articles/11299475537306-What-s-new-in-Zendesk-October-2026 ↗

Keep comparing

Both in AI helpdesks
GorgiasFull record →ZendeskFull record →Gorgias alternatives→Zendesk alternatives→Gorgias pricing10 plansZendesk pricing8 plans
Compared using 20 verified facts · oldest record verified 29 Oct 2026. Tools appear in URL order, alphabetically by identifier — it implies no ranking.