Week 45
Latest
JunieReleaseJunie Eco mode hands implementation to a lower-cost modelGitHub CopilotPlansGitHub Enterprise now includes Copilot for every licensed userSierraReleaseSierra launches Compliance Console for outbound agentsGitHub CopilotReleaseGitHub Copilot Fusion becomes generally availableGitHub CopilotReleaseGitHub Agentic Workflows become generally availableAmpPlatformAmp launches an Android appMicrosoft 365 CopilotReleaseLearning Agent and admin-deployed custom MCP connectors arrive in CopilotKiroPlansKiro replaces its upgrade discount with a free first month and 500 trial creditsGleanReleaseGlean release 565 adds agent import/export and an Azure Files connectorGoogle AntigravityReleaseAntigravity 2.28 adds a built-in browser and any-file attachmentsSynthesiaReleaseSynthesia launches a Localization API for dubbing videos at scaleRunwayReleaseRunway launches Runway Ads for generating and publishing ad variantsOpenCodeReleaseOpenCode 2.2 adds Desktop plugins and a refreshed desktop appOpenAI CodexReleaseGPT-6.1 Terra becomes available in Codex
Verified
ToolMarketCap
GorgiasGorgias · AI helpdesks
Entry price
$10/mo
Free tier
No
Logged activity · 90d
Insufficient history
3Verified differences5Shared2Not yet verified
IntercomIntercom · AI helpdesks
Entry price
No monthly price
Free tier
No
Logged activity · 90d
Insufficient history

Gorgias vs Intercom

3Verified differences0Pricing differences · 1 not verified for both2Gorgias · verified changes 30d2Intercom · verified changes 30d
Entry priceGorgias starts at $10/mo; no paid monthly price is verified for Intercom.
Free tierNeither offers a free tier.
Last 30 daysGorgias logged 2 verified changes, Intercom 2 verified changes.
Evidence8 of 10 compared facts are verified for both; 1 only for Intercom and 1 for neither.

At a glance

Verified values · no winner is picked
Gorgias and Intercom: price, free tier, licence, self-hosting, enterprise
DimensionGorgiasIntercom
Entry price$10/moNot yet verified
Free tierNoNo
Open sourceNot yet verifiedNot yet verified
Self-hostingNot yet verifiedNot yet verified
Enterprise (SSO + offering)YesYes
Switch from GorgiasSwitch from IntercomAdd Gorgias to a stackAdd Intercom to a stack

Where they differ

3
Support channels
GorgiasEmail, chat, SMS, social — Instagram DMs, Facebook Messenger, WhatsApp
updates.gorgias.com
ObservedHigh confidenceVerified 29 Oct 2026
Gorgias — official update: AI Agent on Socials GA

updates.gorgias.com: "AI Agent now answers shoppers on Instagram DMs, Facebook Messenger, and WhatsApp"; gorgias.com/ai-agent: tone of voice for "email, chat, SMS, and social".

https://updates.gorgias.com/publications/ai-agent-on-socials-is-now-generally-available ↗
IntercomChat, email, voice — also social, Slack, and API
fin.ai
ObservedHigh confidenceVerified 29 Oct 2026
Intercom — official Fin AI Agent site

fin.ai: "Fin delivers the same high-quality experience across all channels, including chat, email, voice, social, Slack and API".

https://fin.ai ↗
App integrations
GorgiasShopify, BigCommerce, Magento, WooCommerce — plus 100+ apps
gorgias.com
ObservedHigh confidenceVerified 29 Oct 2026
Gorgias — official pricing page

gorgias.com/pricing menu: Ecommerce Platforms "Shopify, BigCommerce, Magento, WooCommerce"; "Explore all 100+ Apps".

https://www.gorgias.com/pricing ↗
IntercomSalesforce, HubSpot, Freshdesk — Fin runs on these helpdesks as well as Intercom
fin.ai
ObservedHigh confidenceVerified 29 Oct 2026
Intercom — official Fin AI Agent site

fin.ai: "Fin is natively integrated with Intercom, and supported on Salesforce, HubSpot and Freshdesk."

https://fin.ai ↗
Enterprise
GorgiasCustom plan — over 5,000 conversations/mo, SCIM, custom DPA/MSA, dedicated CSM
gorgias.com
ObservedHigh confidenceVerified 29 Oct 2026
Gorgias — official pricing page

gorgias.com/pricing: custom plan "For teams over 5,000 conversations a month" with "Custom DPA or MSA" and "Dedicated CSM and solutions architect".

https://www.gorgias.com/pricing ↗
IntercomExpert plan plus sales contracts — HIPAA support, SLAs, custom terms
intercom.com
ObservedHigh confidenceVerified 29 Oct 2026
Intercom — official pricing page

intercom.com/pricing: Expert adds "SSO & identity management; HIPAA support; Service level agreements (SLAs)"; contracts "required for: Enterprise needs; Premier Support / onboarding; Custom terms".

https://www.intercom.com/pricing ↗

Pricing face-off

USD list price · monthly billing
GorgiasFree tier: No
Entry price · Starter
$10/mo
AI Agent automated interaction (past plan limit)$1.50/automated interaction
Starter$10/mo
Basic$50/mo, annual
Basic$60/mo
Pro$300/mo, annual
Pro$360/mo
Pro + AI Agent$471/mo, annual
Pro + AI Agent$550/mo
Advanced$750/mo, annual
Advanced$900/mo
gorgias.com
ObservedHigh confidenceVerified 29 Oct 2026
Gorgias — official pricing page
https://www.gorgias.com/pricing ↗
IntercomFree tier: No
No verified monthly price · annual from $29/mo
Fin AI Agent$0.99/outcome
Fin Voice$1.99/voice outcome
Essential (new customers)$19/seat/mo, annual · promo
Essential$29/seat/mo, annual
Advanced$85/seat/mo, annual
Expert$132/seat/mo, annual
intercom.com
ObservedHigh confidenceVerified 29 Oct 2026
Intercom — official pricing page
https://www.intercom.com/pricing ↗

Where they match

5Toggle
Human handoff
GorgiasYes — same-thread handover to your team under your handover rules
updates.gorgias.com
ObservedHigh confidenceVerified 29 Oct 2026
Gorgias — official update: AI Agent on Socials GA

updates.gorgias.com: "Same-thread handover: Conversations that need a person go to your team using your existing handover rules".

https://updates.gorgias.com/publications/ai-agent-on-socials-is-now-generally-available ↗
IntercomYes — Fin transfers to teammates in the Intercom inbox or a supported helpdesk
fin.ai
ObservedHigh confidenceVerified 29 Oct 2026
Intercom — official Fin AI Agent site

fin.ai: connect a "supported helpdesk so Fin can hand off anything it can't resolve"; intercom.com/pricing lists "Transfers to agents in inbox".

https://fin.ai ↗
API
GorgiasYes — Gorgias API for public and private apps
developers.gorgias.com
ObservedHigh confidenceVerified 29 Oct 2026
Gorgias — official developer documentation

developers.gorgias.com: "Integrate with Gorgias ... Or simply build a private app"; "Refer to our API documentation".

https://developers.gorgias.com ↗
IntercomYes — Intercom APIs and SDKs for apps and custom integrations
developers.intercom.com
ObservedHigh confidenceVerified 29 Oct 2026
Intercom — official developer hub

developers.intercom.com: "Integrate with Intercom by building apps on the complete AI customer service platform" using "our APIs and SDKS".

https://developers.intercom.com ↗
Business model
GorgiasSubscription + usage — plans by monthly ticket volume, AI Agent per automated interaction
gorgias.com
ObservedHigh confidenceVerified 29 Oct 2026
Gorgias — official pricing page

gorgias.com/pricing: "AI Agent on every plan, pay only when it resolves a conversation"; "Helpdesk scales from 50 to 5,000 tickets a month, never priced per agent."

https://www.gorgias.com/pricing ↗
IntercomSubscription + usage — per-seat helpdesk plans plus $0.99 per Fin outcome
intercom.com
ObservedHigh confidenceVerified 29 Oct 2026
Intercom — official pricing page

intercom.com/pricing: "Intercom pricing has two components: Seats ... Usage: You pay for what you use (e.g. Fin outcomes, messaging channels)".

https://www.intercom.com/pricing ↗
Free tier
GorgiasNo — paid plans from $10/mo; free trial without a credit card
gorgias.com
ObservedHigh confidenceVerified 29 Oct 2026
Gorgias — official pricing page

gorgias.com/pricing: plans start at Starter "$10 /mo"; "Start free trial", "No credit card required".

https://www.gorgias.com/pricing ↗
IntercomNo — 14-day free trial, no credit card required
intercom.com
ObservedHigh confidenceVerified 29 Oct 2026
Intercom — official pricing page

intercom.com/pricing: "14-day free trial; No credit card required; Includes all features, Fin, and add-ons".

https://www.intercom.com/pricing ↗
Single sign-on
GorgiasYes — SAML SSO on the custom plan
gorgias.com
ObservedHigh confidenceVerified 29 Oct 2026
Gorgias — official pricing page

gorgias.com/pricing: "Need a fully custom plan?" lists "SSO (SAML), audit logs, SCIM provisioning".

https://www.gorgias.com/pricing ↗
IntercomYes — Expert plan (SSO & identity management); Okta, Azure AD, OneLogin
intercom.com
ObservedHigh confidenceVerified 29 Oct 2026
Intercom — official security page

intercom.com/security: "Intercom integrates with Okta, Azure AD, and OneLogin for SSO, and supports 2FA, SCIM, and IP restrictions"; intercom.com/pricing lists "SSO & identity management" under Expert.

https://www.intercom.com/security ↗

Not yet verified for one or both

2
Delivery
GorgiasNot yet verified
IntercomWeb app — plus Messenger for web, iOS, and Android, APIs and SDKs
developers.intercom.com
ObservedHigh confidenceVerified 29 Oct 2026
Intercom — official developer hub

developers.intercom.com: "Install Intercom On Web, iOS, Android, and more"; "Create seamless customized experiences in the Intercom Help Desk and Messenger using our APIs and SDKS."

https://developers.intercom.com ↗
Platforms
GorgiasNot yet verified
IntercomNot yet verified

References

Links — shown, never counted as differences
Documentation
Gorgiasdocs.gorgias.com/en-US
docs.gorgias.com
ObservedHigh confidenceVerified 29 Oct 2026
Gorgias — official help documentation

Gorgias help documentation, linked as "Support Documentation" in the gorgias.com footer.

https://docs.gorgias.com/en-US ↗
Intercomdevelopers.intercom.com
developers.intercom.com
ObservedHigh confidenceVerified 29 Oct 2026
Intercom — official developer hub

Intercom's developer hub for the Intercom and Fin developer platform.

https://developers.intercom.com ↗
Changelog
Gorgiasupdates.gorgias.com
updates.gorgias.com
ObservedHigh confidenceVerified 29 Oct 2026
Gorgias — official product updates

updates.gorgias.com ("Latest Releases" in the gorgias.com footer) lists dated publications tagged Announcement, Improvement, New feature, AI Agent.

https://updates.gorgias.com ↗
Intercomintercom.com/changes/en
intercom.com
ObservedHigh confidenceVerified 29 Oct 2026
Intercom — official changelog

intercom.com/changes/en: "See weekly product updates for Fin AI Agent & Intercom Helpdesk", with dated entries such as October 27, 2026.

https://www.intercom.com/changes/en ↗
Source repository
GorgiasNot yet verified
IntercomNot yet verified

Recent record

Each side’s own record · not a score
Recent record of Gorgias and Intercom, side by side
ReadingGorgiasIntercom
Verified changes2 in 30 days · 2 in 90 days · AI helpdesks median 12 in 30 days · 2 in 90 days · AI helpdesks median 1
Last verified change14 Oct 2026 · 23 days ago16 Oct 2026 · 21 days ago
Activity · 90 daysNo value (insufficient history)No value (insufficient history)
Latest list-price moveNone observedNone observed
Pricing on record10 verified plans · verified monthly entry price $106 verified plans · no verified monthly entry price
Comparable facts8 of 10 verified9 of 10 verified

Gorgias · latest 3

  1. Availability

    AI Agent on Socials becomes generally available

    After a beta, Gorgias AI Agent now answers on Instagram DMs, Facebook Messenger, and WhatsApp for all AI Agent customers, with same-thread handover to the team.

    updates.gorgias.com
    ObservedHigh confidencePublished 14 Oct 2026
    Gorgias — official update: AI Agent on Socials GA
    https://updates.gorgias.com/publications/ai-agent-on-socials-is-now-generally-available ↗
  2. Release

    AI Coverage puts AI Agent intents and handovers on one page

    Gorgias released AI Coverage (formerly Intents), showing every intent with its tickets and handovers and letting teams choose what AI Agent handles or hands to the team.

    updates.gorgias.com
    ObservedHigh confidencePublished 8 Oct 2026
    Gorgias — official update: AI Coverage
    https://updates.gorgias.com/publications/control-what-ai-agent-handles-from-one-place-with-ai-coverage ↗

Intercom · latest 3

  1. Release

    Phone calls route to teammates by skill

    Inbound Intercom phone calls now ring the teammate with the matching skill first, reusing the skills already used to route chats and emails.

    intercom.com
    ObservedHigh confidencePublished 16 Oct 2026
    Intercom — official changelog
    https://www.intercom.com/changes/en/160521-route-phone-calls-to-the-right-teammate-by-skill ↗
  2. Plans

    Workforce Management becomes part of the Pro add-on

    Intercom made Workforce Management (volume forecasting, scheduling, staffing gaps) available with the Pro add-on; Beta users need Pro to keep using it.

    intercom.com
    ObservedHigh confidencePublished 15 Oct 2026
    Intercom — official changelog
    https://www.intercom.com/changes/en/160332-plan-your-support-team-s-staffing-without-the-spreadsheet ↗

Keep comparing

Both in AI helpdesks
GorgiasFull record →IntercomFull record →Gorgias alternatives→Intercom alternatives→Gorgias pricing10 plansIntercom pricing6 plans
Compared using 21 verified facts · oldest record verified 29 Oct 2026. Tools appear in URL order, alphabetically by identifier — it implies no ranking.