Gorgias
Helpdesk + AI Agent. One platform. One inbox. One bill.
An ecommerce helpdesk built around Shopify and other store platforms, with an AI Agent that answers and takes actions such as returns and order tracking across email, chat, SMS, and social. Plans are priced by monthly ticket volume rather than per agent.Editorial
gorgias.com
gorgias.com
gorgias.com/pricing: plans start at Starter "$10 /mo"; "Start free trial", "No credit card required".
https://www.gorgias.com/pricing ↗updates.gorgias.com
updates.gorgias.com: "AI Agent now answers shoppers on Instagram DMs, Facebook Messenger, and WhatsApp"; gorgias.com/ai-agent: tone of voice for "email, chat, SMS, and social".
https://updates.gorgias.com/publications/ai-agent-on-socials-is-now-generally-available ↗gorgias.com
gorgias.com/pricing: "Need a fully custom plan?" lists "SSO (SAML), audit logs, SCIM provisioning".
https://www.gorgias.com/pricing ↗gorgias.com
gorgias.com/pricing: "AI Agent on every plan, pay only when it resolves a conversation"; "Helpdesk scales from 50 to 5,000 tickets a month, never priced per agent."
https://www.gorgias.com/pricing ↗Pricing
Full pricing & history →| Plan | Price | Billing | Receipt |
|---|---|---|---|
| AI Agent automated interaction (past plan limit) | $1.50/automated interaction | Usage-based | gorgias.comObservedHigh confidenceVerified 29 Oct 2026 Gorgias — official pricing page gorgias.com/pricing: AI Agent "Then a $1.50 per automated interaction fee past your limit." https://www.gorgias.com/pricing ↗ |
| StarterEntry | $10/mo | Monthly | gorgias.comObservedHigh confidenceVerified 29 Oct 2026 Gorgias — official pricing page gorgias.com/pricing: Starter "$10 /mo", "Billed monthly · cancel anytime", 50 tickets/month; "Monthly billing only". https://www.gorgias.com/pricing ↗ |
| Basic | $50/mo, annual | Annual | gorgias.comObservedHigh confidenceVerified 29 Oct 2026 Gorgias — official pricing page gorgias.com/pricing (Annual): Basic "$50 /mo", "$600 billed annually". https://www.gorgias.com/pricing ↗ |
| Basic | $60/mo | Monthly | gorgias.comObservedHigh confidenceVerified 29 Oct 2026 Gorgias — official pricing page gorgias.com/pricing: Basic "$60 /mo", "Billed monthly", 300 tickets/month. https://www.gorgias.com/pricing ↗ |
| Pro | $300/mo, annual | Annual | gorgias.comObservedHigh confidenceVerified 29 Oct 2026 Gorgias — official pricing page gorgias.com/pricing (Annual): Pro "$300 /mo", "$3,600 billed annually". https://www.gorgias.com/pricing ↗ |
| Pro | $360/mo | Monthly | gorgias.comObservedHigh confidenceVerified 29 Oct 2026 Gorgias — official pricing page gorgias.com/pricing: Pro "$360 /mo", "Billed monthly", 2,000 tickets/month. https://www.gorgias.com/pricing ↗ |
| Pro + AI Agent | $471/mo, annual | Annual | gorgias.comObservedHigh confidenceVerified 29 Oct 2026 Gorgias — official pricing page gorgias.com/pricing (Add AI Agent, Annual): Pro "$471 /mo", "$5,652 billed annually". https://www.gorgias.com/pricing ↗ |
| Pro + AI Agent | $550/mo | Monthly | gorgias.comObservedHigh confidenceVerified 29 Oct 2026 Gorgias — official pricing page gorgias.com/pricing (Add AI Agent, Monthly): Pro "$550 /mo", 2,000 tickets and 190 automated interactions per month. https://www.gorgias.com/pricing ↗ |
| Advanced | $750/mo, annual | Annual | gorgias.comObservedHigh confidenceVerified 29 Oct 2026 Gorgias — official pricing page gorgias.com/pricing (Annual): Advanced "$750 /mo", "$9,000 billed annually". https://www.gorgias.com/pricing ↗ |
| Advanced | $900/mo | Monthly | gorgias.comObservedHigh confidenceVerified 29 Oct 2026 Gorgias — official pricing page gorgias.com/pricing: Advanced "$900 /mo", "Billed monthly", 5,000 tickets/month. https://www.gorgias.com/pricing ↗ |
History starts here. These prices were first verified on 29 Oct 2026. Re-checking a price that hasn’t moved only refreshes its date; a different price is logged as a change and charted here.
Only 2 logged changes; at least 3 are needed before a value is published.
- 2 verified changes · 30d
- 2 active days · 90d
- 2 kinds of change: releases, availability & platforms
- Latest change 23 days ago
Index history starts with the first recorded daily snapshot. Past values are never reconstructed.
- Availability
AI Agent on Socials becomes generally available
After a beta, Gorgias AI Agent now answers on Instagram DMs, Facebook Messenger, and WhatsApp for all AI Agent customers, with same-thread handover to the team.
updates.gorgias.com
ObservedHigh confidencePublished 14 Oct 2026Gorgias — official update: AI Agent on Socials GAhttps://updates.gorgias.com/publications/ai-agent-on-socials-is-now-generally-available ↗ - Release
AI Coverage puts AI Agent intents and handovers on one page
Gorgias released AI Coverage (formerly Intents), showing every intent with its tickets and handovers and letting teams choose what AI Agent handles or hands to the team.
updates.gorgias.com
ObservedHigh confidencePublished 8 Oct 2026Gorgias — official update: AI Coveragehttps://updates.gorgias.com/publications/control-what-ai-agent-handles-from-one-place-with-ai-coverage ↗
- Recent changes
- 2 verified changes in the last 30 days · 0 in 7 · 2 in 90. Latest 14 Oct 2026 (23 days ago).
- 7d (evidence for recent changes)30d (evidence for recent changes)90d (evidence for recent changes)Latest (evidence for recent changes)
- vs segment · 30d
- More than the AI helpdesks median of 1 per tool.
- Gorgias (evidence for vs segment · 30d)AI helpdesks (evidence for vs segment · 30d)
- List price
- No list-price movement observed across 10 verified plans.
- Pricing history (evidence for list price)
- Availability
AI Agent on Socials becomes generally available
After a beta, Gorgias AI Agent now answers on Instagram DMs, Facebook Messenger, and WhatsApp for all AI Agent customers, with same-thread handover to the team.
updates.gorgias.com
ObservedHigh confidencePublished 14 Oct 2026Gorgias — official update: AI Agent on Socials GAhttps://updates.gorgias.com/publications/ai-agent-on-socials-is-now-generally-available ↗ - Release
AI Coverage puts AI Agent intents and handovers on one page
Gorgias released AI Coverage (formerly Intents), showing every intent with its tickets and handovers and letting teams choose what AI Agent handles or hands to the team.
updates.gorgias.com
ObservedHigh confidencePublished 8 Oct 2026Gorgias — official update: AI Coveragehttps://updates.gorgias.com/publications/control-what-ai-agent-handles-from-one-place-with-ai-coverage ↗
Verification log1 day with observations · 10 fact and 10 price observations
- 29 Oct 202610 facts verified · 10 prices observed
A verification re-reads a first-party page. It refreshes freshness and is listed here; only a dated, sourced event becomes a change.
Evidence
10/12 facts verified · 6 sourcesFacts ledger
updates.gorgias.com
updates.gorgias.com: "AI Agent now answers shoppers on Instagram DMs, Facebook Messenger, and WhatsApp"; gorgias.com/ai-agent: tone of voice for "email, chat, SMS, and social".
https://updates.gorgias.com/publications/ai-agent-on-socials-is-now-generally-available ↗updates.gorgias.com
updates.gorgias.com: "Same-thread handover: Conversations that need a person go to your team using your existing handover rules".
https://updates.gorgias.com/publications/ai-agent-on-socials-is-now-generally-available ↗gorgias.com
gorgias.com/pricing menu: Ecommerce Platforms "Shopify, BigCommerce, Magento, WooCommerce"; "Explore all 100+ Apps".
https://www.gorgias.com/pricing ↗developers.gorgias.com
developers.gorgias.com: "Integrate with Gorgias ... Or simply build a private app"; "Refer to our API documentation".
https://developers.gorgias.com ↗gorgias.com
gorgias.com/pricing: "AI Agent on every plan, pay only when it resolves a conversation"; "Helpdesk scales from 50 to 5,000 tickets a month, never priced per agent."
https://www.gorgias.com/pricing ↗gorgias.com
gorgias.com/pricing: plans start at Starter "$10 /mo"; "Start free trial", "No credit card required".
https://www.gorgias.com/pricing ↗gorgias.com
gorgias.com/pricing: "Need a fully custom plan?" lists "SSO (SAML), audit logs, SCIM provisioning".
https://www.gorgias.com/pricing ↗gorgias.com
gorgias.com/pricing: custom plan "For teams over 5,000 conversations a month" with "Custom DPA or MSA" and "Dedicated CSM and solutions architect".
https://www.gorgias.com/pricing ↗docs.gorgias.com
Gorgias help documentation, linked as "Support Documentation" in the gorgias.com footer.
https://docs.gorgias.com/en-US ↗updates.gorgias.com
updates.gorgias.com ("Latest Releases" in the gorgias.com footer) lists dated publications tagged Announcement, Improvement, New feature, AI Agent.
https://updates.gorgias.com ↗Sources · first-party pages read for this record
| Source | Type | Backs |
|---|---|---|
| Gorgias — official pricing pagegorgias.com/pricing | official site | 15 |
| Gorgias — official update: AI Agent on Socials GAupdates.gorgias.com/publications/ai-agent-on-socials-is-now-generally-available | official site | 3 |
| Gorgias — official developer documentationdevelopers.gorgias.com | official docs | 1 |
| Gorgias — official help documentationdocs.gorgias.com/en-US | official docs | 1 |
| Gorgias — official product updatesupdates.gorgias.com | official site | 1 |
| Gorgias — official update: AI Coverageupdates.gorgias.com/publications/control-what-ai-agent-handles-from-one-place-with-ai-coverage | official site | 1 |
Found an outdated fact? Suggest an update with the source that shows it — every update is reviewed before it can change the record.
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