Week 45
Latest
JunieReleaseJunie Eco mode hands implementation to a lower-cost modelGitHub CopilotPlansGitHub Enterprise now includes Copilot for every licensed userSierraReleaseSierra launches Compliance Console for outbound agentsGitHub CopilotReleaseGitHub Copilot Fusion becomes generally availableGitHub CopilotReleaseGitHub Agentic Workflows become generally availableAmpPlatformAmp launches an Android appMicrosoft 365 CopilotReleaseLearning Agent and admin-deployed custom MCP connectors arrive in CopilotKiroPlansKiro replaces its upgrade discount with a free first month and 500 trial creditsGleanReleaseGlean release 565 adds agent import/export and an Azure Files connectorGoogle AntigravityReleaseAntigravity 2.28 adds a built-in browser and any-file attachmentsSynthesiaReleaseSynthesia launches a Localization API for dubbing videos at scaleRunwayReleaseRunway launches Runway Ads for generating and publishing ad variantsOpenCodeReleaseOpenCode 2.2 adds Desktop plugins and a refreshed desktop appOpenAI CodexReleaseGPT-6.1 Terra becomes available in Codex
Verified
ToolMarketCap
FreshdeskFreshworks · AI helpdesks
Entry price
No monthly price
Free tier
No
Logged activity · 90d
Insufficient history
4Verified differences3Shared3Not yet verified
GorgiasGorgias · AI helpdesks
Entry price
$10/mo
Free tier
No
Logged activity · 90d
Insufficient history

Freshdesk vs Gorgias

4Verified differences1Pricing differences · 1 not verified for both0Freshdesk · verified changes 30d2Gorgias · verified changes 30d
Entry priceGorgias starts at $10/mo; no paid monthly price is verified for Freshdesk.
Free tierNeither offers a free tier.
Last 30 daysFreshdesk logged 0 verified changes, Gorgias 2 verified changes.
Evidence7 of 10 compared facts are verified for both; 2 only for Freshdesk and 1 only for Gorgias.

At a glance

Verified values · no winner is picked
Freshdesk and Gorgias: price, free tier, licence, self-hosting, enterprise
DimensionFreshdeskGorgias
Entry priceNot yet verified$10/mo
Free tierNoNo
Open sourceNot yet verifiedNot yet verified
Self-hostingNot yet verifiedNot yet verified
Enterprise (SSO + offering)YesYes
Switch from FreshdeskSwitch from GorgiasAdd Freshdesk to a stackAdd Gorgias to a stack

Where they differ

4
Support channels
FreshdeskEmail — Freddy AI Agent resolves email; omnichannel is sold as Freshdesk Omni
freshworks.com
ObservedHigh confidenceVerified 29 Oct 2026
Freshdesk — official pricing page

freshworks.com/freshdesk/pricing: Growth "Launch AI-powered service over email"; freshworks.com/freshdesk: "Launch email AI agents that understand customer intent and take action to resolve."

https://www.freshworks.com/freshdesk/pricing/ ↗
GorgiasEmail, chat, SMS, social — Instagram DMs, Facebook Messenger, WhatsApp
updates.gorgias.com
ObservedHigh confidenceVerified 29 Oct 2026
Gorgias — official update: AI Agent on Socials GA

updates.gorgias.com: "AI Agent now answers shoppers on Instagram DMs, Facebook Messenger, and WhatsApp"; gorgias.com/ai-agent: tone of voice for "email, chat, SMS, and social".

https://updates.gorgias.com/publications/ai-agent-on-socials-is-now-generally-available ↗
App integrations
FreshdeskFreshworks Marketplace — Microsoft Teams, Slack, Freshsales Suite, Google Calendar
freshworks.com
ObservedHigh confidenceVerified 29 Oct 2026
Freshdesk — official Freshworks Marketplace listing

freshworks.com/apps/freshdesk lists Marketplace apps including Microsoft Teams, Slack, Hide Fields, Freshsales Suite, and Google Calendar.

https://www.freshworks.com/apps/freshdesk/ ↗
GorgiasShopify, BigCommerce, Magento, WooCommerce — plus 100+ apps
gorgias.com
ObservedHigh confidenceVerified 29 Oct 2026
Gorgias — official pricing page

gorgias.com/pricing menu: Ecommerce Platforms "Shopify, BigCommerce, Magento, WooCommerce"; "Explore all 100+ Apps".

https://www.gorgias.com/pricing ↗
Business model
FreshdeskSubscription — per-agent plans; extra AI Agent sessions sold in packs
freshworks.com
ObservedHigh confidenceVerified 29 Oct 2026
Freshdesk — official pricing page

freshworks.com/freshdesk/pricing: plans priced "/agent/month"; "Additional AI Agent sessions $49/100 sessions"; Freddy AI Copilot "$29/agent/month".

https://www.freshworks.com/freshdesk/pricing/ ↗
GorgiasSubscription + usage — plans by monthly ticket volume, AI Agent per automated interaction
gorgias.com
ObservedHigh confidenceVerified 29 Oct 2026
Gorgias — official pricing page

gorgias.com/pricing: "AI Agent on every plan, pay only when it resolves a conversation"; "Helpdesk scales from 50 to 5,000 tickets a month, never priced per agent."

https://www.gorgias.com/pricing ↗
Enterprise
FreshdeskEnterprise plan — skill-based routing, sandbox, audit logs, IP allowlisting
freshworks.com
ObservedHigh confidenceVerified 29 Oct 2026
Freshdesk — official pricing page

freshworks.com/freshdesk/pricing: Enterprise adds "Freddy AI Insights; Skill-based routing; Sandbox; Audit logs; Allowed domains & IP whitelisting".

https://www.freshworks.com/freshdesk/pricing/ ↗
GorgiasCustom plan — over 5,000 conversations/mo, SCIM, custom DPA/MSA, dedicated CSM
gorgias.com
ObservedHigh confidenceVerified 29 Oct 2026
Gorgias — official pricing page

gorgias.com/pricing: custom plan "For teams over 5,000 conversations a month" with "Custom DPA or MSA" and "Dedicated CSM and solutions architect".

https://www.gorgias.com/pricing ↗

Pricing face-off

USD list price · monthly billing
FreshdeskFree tier: No
No verified monthly price · annual from $19/mo
Growth$19/seat/mo, annual
Additional AI Agent sessions$49/100 sessions
Pro$55/seat/mo, annual
Enterprise$89/seat/mo, annual
freshworks.com
ObservedHigh confidenceVerified 29 Oct 2026
Freshdesk — official pricing page
https://www.freshworks.com/freshdesk/pricing/ ↗
GorgiasFree tier: No
Entry price · Starter
$10/mo
AI Agent automated interaction (past plan limit)$1.50/automated interaction
Starter$10/mo
Basic$50/mo, annual
Basic$60/mo
Pro$300/mo, annual
Pro$360/mo
Pro + AI Agent$471/mo, annual
Pro + AI Agent$550/mo
Advanced$750/mo, annual
Advanced$900/mo
gorgias.com
ObservedHigh confidenceVerified 29 Oct 2026
Gorgias — official pricing page
https://www.gorgias.com/pricing ↗

Where they match

3Toggle
API
FreshdeskYes — Freshdesk REST API (v2) and App SDK
developers.freshdesk.com
ObservedHigh confidenceVerified 29 Oct 2026
Freshdesk — official API reference

developers.freshdesk.com/api: "Freshdesk Api Reference" covering Core APIs, App SDK, and endpoints such as "/api/v2/tickets".

https://developers.freshdesk.com/api/ ↗
GorgiasYes — Gorgias API for public and private apps
developers.gorgias.com
ObservedHigh confidenceVerified 29 Oct 2026
Gorgias — official developer documentation

developers.gorgias.com: "Integrate with Gorgias ... Or simply build a private app"; "Refer to our API documentation".

https://developers.gorgias.com ↗
Free tier
FreshdeskNo — 14-day free trial of the Enterprise plan
freshworks.com
ObservedHigh confidenceVerified 29 Oct 2026
Freshdesk — official pricing page

freshworks.com/freshdesk/pricing: "you instantly get access to our Enterprise plan for 14 days ... If you choose not to continue, your account will be suspended."

https://www.freshworks.com/freshdesk/pricing/ ↗
GorgiasNo — paid plans from $10/mo; free trial without a credit card
gorgias.com
ObservedHigh confidenceVerified 29 Oct 2026
Gorgias — official pricing page

gorgias.com/pricing: plans start at Starter "$10 /mo"; "Start free trial", "No credit card required".

https://www.gorgias.com/pricing ↗
Single sign-on
FreshdeskYes — SAML single sign-on for agents
freshworks.com
ObservedHigh confidenceVerified 29 Oct 2026
Freshdesk — official features page

freshworks.com/freshdesk/features: "Set up SAML Single Sign-On for your agents, eliminating the need for separate login credentials".

https://www.freshworks.com/freshdesk/features/ ↗
GorgiasYes — SAML SSO on the custom plan
gorgias.com
ObservedHigh confidenceVerified 29 Oct 2026
Gorgias — official pricing page

gorgias.com/pricing: "Need a fully custom plan?" lists "SSO (SAML), audit logs, SCIM provisioning".

https://www.gorgias.com/pricing ↗

Not yet verified for one or both

3
Delivery
FreshdeskWeb app — plus iOS and Android apps for agents
freshworks.com
ObservedHigh confidenceVerified 29 Oct 2026
Freshdesk — official mobile apps page

freshworks.com/freshdesk/mobile: "Get Freshdesk for iOS and Android"; "Access the full power of Freshdesk from anywhere you go with its mobile apps."

https://www.freshworks.com/freshdesk/mobile/ ↗
GorgiasNot yet verified
Platforms
FreshdeskWeb, iOS, Android
freshworks.com
ObservedHigh confidenceVerified 29 Oct 2026
Freshdesk — official mobile apps page

freshworks.com/freshdesk/mobile links to the "Google Play Store" and "App Store" apps.

https://www.freshworks.com/freshdesk/mobile/ ↗
GorgiasNot yet verified
Human handoff
FreshdeskNot yet verified
GorgiasYes — same-thread handover to your team under your handover rules
updates.gorgias.com
ObservedHigh confidenceVerified 29 Oct 2026
Gorgias — official update: AI Agent on Socials GA

updates.gorgias.com: "Same-thread handover: Conversations that need a person go to your team using your existing handover rules".

https://updates.gorgias.com/publications/ai-agent-on-socials-is-now-generally-available ↗

References

Links — shown, never counted as differences
Documentation
Freshdesksupport.freshdesk.com/support/home
support.freshdesk.com
ObservedHigh confidenceVerified 29 Oct 2026
Freshdesk — official support documentation

Freshdesk's support documentation home on support.freshdesk.com.

https://support.freshdesk.com/support/home ↗
Gorgiasdocs.gorgias.com/en-US
docs.gorgias.com
ObservedHigh confidenceVerified 29 Oct 2026
Gorgias — official help documentation

Gorgias help documentation, linked as "Support Documentation" in the gorgias.com footer.

https://docs.gorgias.com/en-US ↗
Changelog
FreshdeskNot yet verified
Gorgiasupdates.gorgias.com
updates.gorgias.com
ObservedHigh confidenceVerified 29 Oct 2026
Gorgias — official product updates

updates.gorgias.com ("Latest Releases" in the gorgias.com footer) lists dated publications tagged Announcement, Improvement, New feature, AI Agent.

https://updates.gorgias.com ↗
Source repository
FreshdeskNot yet verified
GorgiasNot yet verified

Recent record

Each side’s own record · not a score
Recent record of Freshdesk and Gorgias, side by side
ReadingFreshdeskGorgias
Verified changes0 in 30 days · 0 in 90 days · AI helpdesks median 12 in 30 days · 2 in 90 days · AI helpdesks median 1
Last verified change29 May 2026 · 161 days ago14 Oct 2026 · 23 days ago
Activity · 90 daysNo value (insufficient history)No value (insufficient history)
Latest list-price moveNone observedNone observed
Pricing on record4 verified plans · no verified monthly entry price10 verified plans · verified monthly entry price $10
Comparable facts9 of 10 verified8 of 10 verified

Freshdesk · latest 3

  1. Availability

    Email AI Agent reaches Freshdesk Pro and Enterprise

    Freshworks' May 2026 launch post (May 13, 2026) states the Email AI Agent is available on the Pro and Enterprise plans for Freshdesk beginning May 29.

    freshworks.com
    ObservedHigh confidencePublished 29 May 2026
    Freshworks — official May 2026 product launch post
    https://www.freshworks.com/theworks/company-news/may-2026-launch/ ↗

Gorgias · latest 3

  1. Availability

    AI Agent on Socials becomes generally available

    After a beta, Gorgias AI Agent now answers on Instagram DMs, Facebook Messenger, and WhatsApp for all AI Agent customers, with same-thread handover to the team.

    updates.gorgias.com
    ObservedHigh confidencePublished 14 Oct 2026
    Gorgias — official update: AI Agent on Socials GA
    https://updates.gorgias.com/publications/ai-agent-on-socials-is-now-generally-available ↗
  2. Release

    AI Coverage puts AI Agent intents and handovers on one page

    Gorgias released AI Coverage (formerly Intents), showing every intent with its tickets and handovers and letting teams choose what AI Agent handles or hands to the team.

    updates.gorgias.com
    ObservedHigh confidencePublished 8 Oct 2026
    Gorgias — official update: AI Coverage
    https://updates.gorgias.com/publications/control-what-ai-agent-handles-from-one-place-with-ai-coverage ↗

Keep comparing

Both in AI helpdesks
FreshdeskFull record →GorgiasFull record →Freshdesk alternatives→Gorgias alternatives→Freshdesk pricing4 plansGorgias pricing10 plans
Compared using 20 verified facts · oldest record verified 29 Oct 2026. Tools appear in URL order, alphabetically by identifier — it implies no ranking.