Week 45
Latest
JunieReleaseJunie Eco mode hands implementation to a lower-cost modelGitHub CopilotPlansGitHub Enterprise now includes Copilot for every licensed userSierraReleaseSierra launches Compliance Console for outbound agentsGitHub CopilotReleaseGitHub Copilot Fusion becomes generally availableGitHub CopilotReleaseGitHub Agentic Workflows become generally availableAmpPlatformAmp launches an Android appMicrosoft 365 CopilotReleaseLearning Agent and admin-deployed custom MCP connectors arrive in CopilotKiroPlansKiro replaces its upgrade discount with a free first month and 500 trial creditsGleanReleaseGlean release 565 adds agent import/export and an Azure Files connectorGoogle AntigravityReleaseAntigravity 2.28 adds a built-in browser and any-file attachmentsSynthesiaReleaseSynthesia launches a Localization API for dubbing videos at scaleRunwayReleaseRunway launches Runway Ads for generating and publishing ad variantsOpenCodeReleaseOpenCode 2.2 adds Desktop plugins and a refreshed desktop appOpenAI CodexReleaseGPT-6.1 Terra becomes available in Codex
Verified
ToolMarketCap
FreshdeskFreshworks · AI helpdesks
Entry price
No monthly price
Free tier
No
Logged activity · 90d
Insufficient history

Web app vs web app

4Verified differences4Shared2Not yet verified
IntercomIntercom · AI helpdesks
Entry price
No monthly price
Free tier
No
Logged activity · 90d
Insufficient history

Freshdesk vs Intercom

4Verified differences1Pricing differences · 1 not verified for both0Freshdesk · verified changes 30d2Intercom · verified changes 30d
Free tierNeither offers a free tier.
DeliveryShared delivery: Web app.
Last 30 daysFreshdesk logged 0 verified changes, Intercom 2 verified changes.
Evidence8 of 10 compared facts are verified for both; 1 only for Freshdesk and 1 only for Intercom.

At a glance

Verified values · no winner is picked
Freshdesk and Intercom: price, free tier, licence, self-hosting, enterprise
DimensionFreshdeskIntercom
Entry priceNot yet verifiedNot yet verified
Free tierNoNo
Open sourceNot yet verifiedNot yet verified
Self-hostingNot yet verifiedNot yet verified
Enterprise (SSO + offering)YesYes
Switch from FreshdeskSwitch from IntercomAdd Freshdesk to a stackAdd Intercom to a stack

Where they differ

4
Support channels
FreshdeskEmail — Freddy AI Agent resolves email; omnichannel is sold as Freshdesk Omni
freshworks.com
ObservedHigh confidenceVerified 29 Oct 2026
Freshdesk — official pricing page

freshworks.com/freshdesk/pricing: Growth "Launch AI-powered service over email"; freshworks.com/freshdesk: "Launch email AI agents that understand customer intent and take action to resolve."

https://www.freshworks.com/freshdesk/pricing/ ↗
IntercomChat, email, voice — also social, Slack, and API
fin.ai
ObservedHigh confidenceVerified 29 Oct 2026
Intercom — official Fin AI Agent site

fin.ai: "Fin delivers the same high-quality experience across all channels, including chat, email, voice, social, Slack and API".

https://fin.ai ↗
App integrations
FreshdeskFreshworks Marketplace — Microsoft Teams, Slack, Freshsales Suite, Google Calendar
freshworks.com
ObservedHigh confidenceVerified 29 Oct 2026
Freshdesk — official Freshworks Marketplace listing

freshworks.com/apps/freshdesk lists Marketplace apps including Microsoft Teams, Slack, Hide Fields, Freshsales Suite, and Google Calendar.

https://www.freshworks.com/apps/freshdesk/ ↗
IntercomSalesforce, HubSpot, Freshdesk — Fin runs on these helpdesks as well as Intercom
fin.ai
ObservedHigh confidenceVerified 29 Oct 2026
Intercom — official Fin AI Agent site

fin.ai: "Fin is natively integrated with Intercom, and supported on Salesforce, HubSpot and Freshdesk."

https://fin.ai ↗
Business model
FreshdeskSubscription — per-agent plans; extra AI Agent sessions sold in packs
freshworks.com
ObservedHigh confidenceVerified 29 Oct 2026
Freshdesk — official pricing page

freshworks.com/freshdesk/pricing: plans priced "/agent/month"; "Additional AI Agent sessions $49/100 sessions"; Freddy AI Copilot "$29/agent/month".

https://www.freshworks.com/freshdesk/pricing/ ↗
IntercomSubscription + usage — per-seat helpdesk plans plus $0.99 per Fin outcome
intercom.com
ObservedHigh confidenceVerified 29 Oct 2026
Intercom — official pricing page

intercom.com/pricing: "Intercom pricing has two components: Seats ... Usage: You pay for what you use (e.g. Fin outcomes, messaging channels)".

https://www.intercom.com/pricing ↗
Enterprise
FreshdeskEnterprise plan — skill-based routing, sandbox, audit logs, IP allowlisting
freshworks.com
ObservedHigh confidenceVerified 29 Oct 2026
Freshdesk — official pricing page

freshworks.com/freshdesk/pricing: Enterprise adds "Freddy AI Insights; Skill-based routing; Sandbox; Audit logs; Allowed domains & IP whitelisting".

https://www.freshworks.com/freshdesk/pricing/ ↗
IntercomExpert plan plus sales contracts — HIPAA support, SLAs, custom terms
intercom.com
ObservedHigh confidenceVerified 29 Oct 2026
Intercom — official pricing page

intercom.com/pricing: Expert adds "SSO & identity management; HIPAA support; Service level agreements (SLAs)"; contracts "required for: Enterprise needs; Premier Support / onboarding; Custom terms".

https://www.intercom.com/pricing ↗

Pricing face-off

USD list price · monthly billing
FreshdeskFree tier: No
No verified monthly price · annual from $19/mo
Growth$19/seat/mo, annual
Additional AI Agent sessions$49/100 sessions
Pro$55/seat/mo, annual
Enterprise$89/seat/mo, annual
freshworks.com
ObservedHigh confidenceVerified 29 Oct 2026
Freshdesk — official pricing page
https://www.freshworks.com/freshdesk/pricing/ ↗
IntercomFree tier: No
No verified monthly price · annual from $29/mo
Fin AI Agent$0.99/outcome
Fin Voice$1.99/voice outcome
Essential (new customers)$19/seat/mo, annual · promo
Essential$29/seat/mo, annual
Advanced$85/seat/mo, annual
Expert$132/seat/mo, annual
intercom.com
ObservedHigh confidenceVerified 29 Oct 2026
Intercom — official pricing page
https://www.intercom.com/pricing ↗

Where they match

4Toggle
Delivery
FreshdeskWeb app — plus iOS and Android apps for agents
freshworks.com
ObservedHigh confidenceVerified 29 Oct 2026
Freshdesk — official mobile apps page

freshworks.com/freshdesk/mobile: "Get Freshdesk for iOS and Android"; "Access the full power of Freshdesk from anywhere you go with its mobile apps."

https://www.freshworks.com/freshdesk/mobile/ ↗
IntercomWeb app — plus Messenger for web, iOS, and Android, APIs and SDKs
developers.intercom.com
ObservedHigh confidenceVerified 29 Oct 2026
Intercom — official developer hub

developers.intercom.com: "Install Intercom On Web, iOS, Android, and more"; "Create seamless customized experiences in the Intercom Help Desk and Messenger using our APIs and SDKS."

https://developers.intercom.com ↗
API
FreshdeskYes — Freshdesk REST API (v2) and App SDK
developers.freshdesk.com
ObservedHigh confidenceVerified 29 Oct 2026
Freshdesk — official API reference

developers.freshdesk.com/api: "Freshdesk Api Reference" covering Core APIs, App SDK, and endpoints such as "/api/v2/tickets".

https://developers.freshdesk.com/api/ ↗
IntercomYes — Intercom APIs and SDKs for apps and custom integrations
developers.intercom.com
ObservedHigh confidenceVerified 29 Oct 2026
Intercom — official developer hub

developers.intercom.com: "Integrate with Intercom by building apps on the complete AI customer service platform" using "our APIs and SDKS".

https://developers.intercom.com ↗
Free tier
FreshdeskNo — 14-day free trial of the Enterprise plan
freshworks.com
ObservedHigh confidenceVerified 29 Oct 2026
Freshdesk — official pricing page

freshworks.com/freshdesk/pricing: "you instantly get access to our Enterprise plan for 14 days ... If you choose not to continue, your account will be suspended."

https://www.freshworks.com/freshdesk/pricing/ ↗
IntercomNo — 14-day free trial, no credit card required
intercom.com
ObservedHigh confidenceVerified 29 Oct 2026
Intercom — official pricing page

intercom.com/pricing: "14-day free trial; No credit card required; Includes all features, Fin, and add-ons".

https://www.intercom.com/pricing ↗
Single sign-on
FreshdeskYes — SAML single sign-on for agents
freshworks.com
ObservedHigh confidenceVerified 29 Oct 2026
Freshdesk — official features page

freshworks.com/freshdesk/features: "Set up SAML Single Sign-On for your agents, eliminating the need for separate login credentials".

https://www.freshworks.com/freshdesk/features/ ↗
IntercomYes — Expert plan (SSO & identity management); Okta, Azure AD, OneLogin
intercom.com
ObservedHigh confidenceVerified 29 Oct 2026
Intercom — official security page

intercom.com/security: "Intercom integrates with Okta, Azure AD, and OneLogin for SSO, and supports 2FA, SCIM, and IP restrictions"; intercom.com/pricing lists "SSO & identity management" under Expert.

https://www.intercom.com/security ↗

Not yet verified for one or both

2
Platforms
FreshdeskWeb, iOS, Android
freshworks.com
ObservedHigh confidenceVerified 29 Oct 2026
Freshdesk — official mobile apps page

freshworks.com/freshdesk/mobile links to the "Google Play Store" and "App Store" apps.

https://www.freshworks.com/freshdesk/mobile/ ↗
IntercomNot yet verified
Human handoff
FreshdeskNot yet verified
IntercomYes — Fin transfers to teammates in the Intercom inbox or a supported helpdesk
fin.ai
ObservedHigh confidenceVerified 29 Oct 2026
Intercom — official Fin AI Agent site

fin.ai: connect a "supported helpdesk so Fin can hand off anything it can't resolve"; intercom.com/pricing lists "Transfers to agents in inbox".

https://fin.ai ↗

References

Links — shown, never counted as differences
Documentation
Freshdesksupport.freshdesk.com/support/home
support.freshdesk.com
ObservedHigh confidenceVerified 29 Oct 2026
Freshdesk — official support documentation

Freshdesk's support documentation home on support.freshdesk.com.

https://support.freshdesk.com/support/home ↗
Intercomdevelopers.intercom.com
developers.intercom.com
ObservedHigh confidenceVerified 29 Oct 2026
Intercom — official developer hub

Intercom's developer hub for the Intercom and Fin developer platform.

https://developers.intercom.com ↗
Changelog
FreshdeskNot yet verified
Intercomintercom.com/changes/en
intercom.com
ObservedHigh confidenceVerified 29 Oct 2026
Intercom — official changelog

intercom.com/changes/en: "See weekly product updates for Fin AI Agent & Intercom Helpdesk", with dated entries such as October 27, 2026.

https://www.intercom.com/changes/en ↗
Source repository
FreshdeskNot yet verified
IntercomNot yet verified

Recent record

Each side’s own record · not a score
Recent record of Freshdesk and Intercom, side by side
ReadingFreshdeskIntercom
Verified changes0 in 30 days · 0 in 90 days · AI helpdesks median 12 in 30 days · 2 in 90 days · AI helpdesks median 1
Last verified change29 May 2026 · 161 days ago16 Oct 2026 · 21 days ago
Activity · 90 daysNo value (insufficient history)No value (insufficient history)
Latest list-price moveNone observedNone observed
Pricing on record4 verified plans · no verified monthly entry price6 verified plans · no verified monthly entry price
Comparable facts9 of 10 verified9 of 10 verified

Freshdesk · latest 3

  1. Availability

    Email AI Agent reaches Freshdesk Pro and Enterprise

    Freshworks' May 2026 launch post (May 13, 2026) states the Email AI Agent is available on the Pro and Enterprise plans for Freshdesk beginning May 29.

    freshworks.com
    ObservedHigh confidencePublished 29 May 2026
    Freshworks — official May 2026 product launch post
    https://www.freshworks.com/theworks/company-news/may-2026-launch/ ↗

Intercom · latest 3

  1. Release

    Phone calls route to teammates by skill

    Inbound Intercom phone calls now ring the teammate with the matching skill first, reusing the skills already used to route chats and emails.

    intercom.com
    ObservedHigh confidencePublished 16 Oct 2026
    Intercom — official changelog
    https://www.intercom.com/changes/en/160521-route-phone-calls-to-the-right-teammate-by-skill ↗
  2. Plans

    Workforce Management becomes part of the Pro add-on

    Intercom made Workforce Management (volume forecasting, scheduling, staffing gaps) available with the Pro add-on; Beta users need Pro to keep using it.

    intercom.com
    ObservedHigh confidencePublished 15 Oct 2026
    Intercom — official changelog
    https://www.intercom.com/changes/en/160332-plan-your-support-team-s-staffing-without-the-spreadsheet ↗

Keep comparing

Both in AI helpdesks
FreshdeskFull record →IntercomFull record →Freshdesk alternatives→Intercom alternatives→Freshdesk pricing4 plansIntercom pricing6 plans
Compared using 21 verified facts · oldest record verified 29 Oct 2026. Tools appear in URL order, alphabetically by identifier — it implies no ranking.