Intercom
A complete system for human and AI customer service
A customer service helpdesk (inbox, ticketing, help center, Messenger) with the Fin AI Agent built into every plan. Seats are priced per plan, while Fin is billed per outcome and can also run on top of other helpdesks such as Salesforce, HubSpot, or Freshdesk.Editorial
intercom.com
intercom.com/pricing: "14-day free trial; No credit card required; Includes all features, Fin, and add-ons".
https://www.intercom.com/pricing ↗developers.intercom.com
developers.intercom.com: "Install Intercom On Web, iOS, Android, and more"; "Create seamless customized experiences in the Intercom Help Desk and Messenger using our APIs and SDKS."
https://developers.intercom.com ↗fin.ai
fin.ai: "Fin delivers the same high-quality experience across all channels, including chat, email, voice, social, Slack and API".
https://fin.ai ↗intercom.com
intercom.com/security: "Intercom integrates with Okta, Azure AD, and OneLogin for SSO, and supports 2FA, SCIM, and IP restrictions"; intercom.com/pricing lists "SSO & identity management" under Expert.
https://www.intercom.com/security ↗intercom.com
intercom.com/pricing: "Intercom pricing has two components: Seats ... Usage: You pay for what you use (e.g. Fin outcomes, messaging channels)".
https://www.intercom.com/pricing ↗Pricing
Full pricing & history →| Plan | Price | Billing | Receipt |
|---|---|---|---|
| Fin AI Agent | $0.99/outcome | Usage-based | intercom.comObservedHigh confidenceVerified 29 Oct 2026 Intercom — official pricing page intercom.com/pricing: "Fin is priced at $0.99 per outcome"; "You're only charged once per conversation". https://www.intercom.com/pricing ↗ |
| Fin Voice | $1.99/voice outcome | Usage-based | intercom.comObservedHigh confidenceVerified 29 Oct 2026 Intercom — official pricing page intercom.com/pricing: "Fin Voice is available via sales at $1.99 per voice outcome." https://www.intercom.com/pricing ↗ |
| Essential (new customers) | $19/seat/mo, annual · promo | Annual | intercom.comObservedHigh confidenceVerified 29 Oct 2026 Intercom — official pricing page intercom.com/pricing (Pay annually): Essential "$19 per seat/mo", "New customers save 35%"; "Discount applies to all seats for as long as you remain subscribed." https://www.intercom.com/pricing ↗ |
| Essential | $29/seat/mo, annual | Annual | intercom.comObservedHigh confidenceVerified 29 Oct 2026 Intercom — official pricing page intercom.com/pricing (Pay annually): Essential "Intercom helpdesk $29 per seat/mo" shown struck through as the list price. https://www.intercom.com/pricing ↗ |
| Advanced | $85/seat/mo, annual | Annual | intercom.comObservedHigh confidenceVerified 29 Oct 2026 Intercom — official pricing page intercom.com/pricing (Pay annually): Advanced "Intercom helpdesk $85 per seat/mo". https://www.intercom.com/pricing ↗ |
| Expert | $132/seat/mo, annual | Annual | intercom.comObservedHigh confidenceVerified 29 Oct 2026 Intercom — official pricing page intercom.com/pricing (Pay annually): Expert "Intercom helpdesk $132 per seat/mo". https://www.intercom.com/pricing ↗ |
History starts here. These prices were first verified on 29 Oct 2026. Re-checking a price that hasn’t moved only refreshes its date; a different price is logged as a change and charted here.
Only 2 logged changes; at least 3 are needed before a value is published.
- 2 verified changes · 30d
- 2 active days · 90d
- 2 kinds of change: pricing & plans, releases
- 1 pricing or plan event · 90d
- Latest change 21 days ago
Index history starts with the first recorded daily snapshot. Past values are never reconstructed.
- Release
Phone calls route to teammates by skill
Inbound Intercom phone calls now ring the teammate with the matching skill first, reusing the skills already used to route chats and emails.
intercom.com
ObservedHigh confidencePublished 16 Oct 2026Intercom — official changeloghttps://www.intercom.com/changes/en/160521-route-phone-calls-to-the-right-teammate-by-skill ↗ - Plans
Workforce Management becomes part of the Pro add-on
Intercom made Workforce Management (volume forecasting, scheduling, staffing gaps) available with the Pro add-on; Beta users need Pro to keep using it.
intercom.com
ObservedHigh confidencePublished 15 Oct 2026Intercom — official changeloghttps://www.intercom.com/changes/en/160332-plan-your-support-team-s-staffing-without-the-spreadsheet ↗
- Recent changes
- 2 verified changes in the last 30 days · 0 in 7 · 2 in 90. Latest 16 Oct 2026 (21 days ago).
- 7d (evidence for recent changes)30d (evidence for recent changes)90d (evidence for recent changes)Latest (evidence for recent changes)
- vs segment · 30d
- More than the AI helpdesks median of 1 per tool.
- Intercom (evidence for vs segment · 30d)AI helpdesks (evidence for vs segment · 30d)
- List price
- No list-price movement observed across 6 verified plans.
- Pricing history (evidence for list price)
- Release
Phone calls route to teammates by skill
Inbound Intercom phone calls now ring the teammate with the matching skill first, reusing the skills already used to route chats and emails.
intercom.com
ObservedHigh confidencePublished 16 Oct 2026Intercom — official changeloghttps://www.intercom.com/changes/en/160521-route-phone-calls-to-the-right-teammate-by-skill ↗ - Plans
Workforce Management becomes part of the Pro add-on
Intercom made Workforce Management (volume forecasting, scheduling, staffing gaps) available with the Pro add-on; Beta users need Pro to keep using it.
intercom.com
ObservedHigh confidencePublished 15 Oct 2026Intercom — official changeloghttps://www.intercom.com/changes/en/160332-plan-your-support-team-s-staffing-without-the-spreadsheet ↗
Verification log1 day with observations · 11 fact and 6 price observations
- 29 Oct 202611 facts verified · 6 prices observed
A verification re-reads a first-party page. It refreshes freshness and is listed here; only a dated, sourced event becomes a change.
Evidence
11/12 facts verified · 5 sourcesFacts ledger
developers.intercom.com
developers.intercom.com: "Install Intercom On Web, iOS, Android, and more"; "Create seamless customized experiences in the Intercom Help Desk and Messenger using our APIs and SDKS."
https://developers.intercom.com ↗fin.ai
fin.ai: "Fin delivers the same high-quality experience across all channels, including chat, email, voice, social, Slack and API".
https://fin.ai ↗fin.ai
fin.ai: connect a "supported helpdesk so Fin can hand off anything it can't resolve"; intercom.com/pricing lists "Transfers to agents in inbox".
https://fin.ai ↗fin.ai
fin.ai: "Fin is natively integrated with Intercom, and supported on Salesforce, HubSpot and Freshdesk."
https://fin.ai ↗developers.intercom.com
developers.intercom.com: "Integrate with Intercom by building apps on the complete AI customer service platform" using "our APIs and SDKS".
https://developers.intercom.com ↗intercom.com
intercom.com/pricing: "Intercom pricing has two components: Seats ... Usage: You pay for what you use (e.g. Fin outcomes, messaging channels)".
https://www.intercom.com/pricing ↗intercom.com
intercom.com/pricing: "14-day free trial; No credit card required; Includes all features, Fin, and add-ons".
https://www.intercom.com/pricing ↗intercom.com
intercom.com/security: "Intercom integrates with Okta, Azure AD, and OneLogin for SSO, and supports 2FA, SCIM, and IP restrictions"; intercom.com/pricing lists "SSO & identity management" under Expert.
https://www.intercom.com/security ↗intercom.com
intercom.com/pricing: Expert adds "SSO & identity management; HIPAA support; Service level agreements (SLAs)"; contracts "required for: Enterprise needs; Premier Support / onboarding; Custom terms".
https://www.intercom.com/pricing ↗developers.intercom.com
Intercom's developer hub for the Intercom and Fin developer platform.
https://developers.intercom.com ↗intercom.com
intercom.com/changes/en: "See weekly product updates for Fin AI Agent & Intercom Helpdesk", with dated entries such as October 27, 2026.
https://www.intercom.com/changes/en ↗Sources · first-party pages read for this record
| Source | Type | Backs |
|---|---|---|
| Intercom — official pricing pageintercom.com/pricing | official site | 9 |
| Intercom — official changelogintercom.com/changes/en | official site | 3 |
| Intercom — official developer hubdevelopers.intercom.com | official docs | 3 |
| Intercom — official Fin AI Agent sitefin.ai | official site | 3 |
| Intercom — official security pageintercom.com/security | official site | 1 |
Found an outdated fact? Suggest an update with the source that shows it — every update is reviewed before it can change the record.
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