Freshdesk
From your first AI agent to AI across customer service
Freshworks' ticketing helpdesk with the Freddy AI Agent available on every plan for email support (the first 500 sessions are included once per account), plus an optional Freddy AI Copilot for agents. Plans are priced per agent; further AI Agent sessions are sold in packs.Editorial
freshworks.com
freshworks.com
freshworks.com/freshdesk/pricing: "you instantly get access to our Enterprise plan for 14 days ... If you choose not to continue, your account will be suspended."
https://www.freshworks.com/freshdesk/pricing/ ↗freshworks.com
freshworks.com/freshdesk/mobile: "Get Freshdesk for iOS and Android"; "Access the full power of Freshdesk from anywhere you go with its mobile apps."
https://www.freshworks.com/freshdesk/mobile/ ↗freshworks.com
freshworks.com/freshdesk/pricing: Growth "Launch AI-powered service over email"; freshworks.com/freshdesk: "Launch email AI agents that understand customer intent and take action to resolve."
https://www.freshworks.com/freshdesk/pricing/ ↗freshworks.com
freshworks.com/freshdesk/features: "Set up SAML Single Sign-On for your agents, eliminating the need for separate login credentials".
https://www.freshworks.com/freshdesk/features/ ↗freshworks.com
freshworks.com/freshdesk/pricing: plans priced "/agent/month"; "Additional AI Agent sessions $49/100 sessions"; Freddy AI Copilot "$29/agent/month".
https://www.freshworks.com/freshdesk/pricing/ ↗Pricing
Full pricing & history →| Plan | Price | Billing | Receipt |
|---|---|---|---|
| Growth | $19/seat/mo, annual | Annual | freshworks.comObservedHigh confidenceVerified 29 Oct 2026 Freshdesk — official pricing page freshworks.com/freshdesk/pricing: Growth "$19 /agent/month, billed annually", "Freddy AI Agent (first 500 sessions included)". https://www.freshworks.com/freshdesk/pricing/ ↗ |
| Additional AI Agent sessions | $49/100 sessions | Usage-based | freshworks.comObservedHigh confidenceVerified 29 Oct 2026 Freshdesk — official pricing page freshworks.com/freshdesk/pricing: "Additional AI Agent sessions $49/100 sessions" on Growth, Pro, and Enterprise. https://www.freshworks.com/freshdesk/pricing/ ↗ |
| Pro | $55/seat/mo, annual | Annual | freshworks.comObservedHigh confidenceVerified 29 Oct 2026 Freshdesk — official pricing page freshworks.com/freshdesk/pricing: Pro "$55 /agent/month, billed annually". https://www.freshworks.com/freshdesk/pricing/ ↗ |
| Enterprise | $89/seat/mo, annual | Annual | freshworks.comObservedHigh confidenceVerified 29 Oct 2026 Freshdesk — official pricing page freshworks.com/freshdesk/pricing: Enterprise "$89 /agent/month, billed annually". https://www.freshworks.com/freshdesk/pricing/ ↗ |
History starts here. These prices were first verified on 29 Oct 2026. Re-checking a price that hasn’t moved only refreshes its date; a different price is logged as a change and charted here.
Only 1 logged change; at least 3 are needed before a value is published.
- 0 verified changes · 30d
- 0 active days · 90d
- Latest change 161 days ago
Index history starts with the first recorded daily snapshot. Past values are never reconstructed.
No verified change in the last 90 days, and too little history for a value.
- Recent changes
- 0 verified changes in the last 30 days · 0 in 7 · 0 in 90. Latest 29 May 2026 (161 days ago).
- 7d (evidence for recent changes)30d (evidence for recent changes)90d (evidence for recent changes)Latest (evidence for recent changes)
- vs segment · 30d
- Fewer than the AI helpdesks median of 1 per tool.
- Freshdesk (evidence for vs segment · 30d)AI helpdesks (evidence for vs segment · 30d)
- List price
- No list-price movement observed across 4 verified plans.
- Pricing history (evidence for list price)
- Availability
Email AI Agent reaches Freshdesk Pro and Enterprise
Freshworks' May 2026 launch post (May 13, 2026) states the Email AI Agent is available on the Pro and Enterprise plans for Freshdesk beginning May 29.
freshworks.com
ObservedHigh confidencePublished 29 May 2026Freshworks — official May 2026 product launch posthttps://www.freshworks.com/theworks/company-news/may-2026-launch/ ↗
Verification log1 day with observations · 10 fact and 4 price observations
- 29 Oct 202610 facts verified · 4 prices observed
A verification re-reads a first-party page. It refreshes freshness and is listed here; only a dated, sourced event becomes a change.
Evidence
10/12 facts verified · 7 sourcesFacts ledger
freshworks.com
freshworks.com/freshdesk/mobile: "Get Freshdesk for iOS and Android"; "Access the full power of Freshdesk from anywhere you go with its mobile apps."
https://www.freshworks.com/freshdesk/mobile/ ↗freshworks.com
freshworks.com/freshdesk/mobile links to the "Google Play Store" and "App Store" apps.
https://www.freshworks.com/freshdesk/mobile/ ↗freshworks.com
freshworks.com/freshdesk/pricing: Growth "Launch AI-powered service over email"; freshworks.com/freshdesk: "Launch email AI agents that understand customer intent and take action to resolve."
https://www.freshworks.com/freshdesk/pricing/ ↗freshworks.com
freshworks.com/apps/freshdesk lists Marketplace apps including Microsoft Teams, Slack, Hide Fields, Freshsales Suite, and Google Calendar.
https://www.freshworks.com/apps/freshdesk/ ↗developers.freshdesk.com
developers.freshdesk.com/api: "Freshdesk Api Reference" covering Core APIs, App SDK, and endpoints such as "/api/v2/tickets".
https://developers.freshdesk.com/api/ ↗freshworks.com
freshworks.com/freshdesk/pricing: plans priced "/agent/month"; "Additional AI Agent sessions $49/100 sessions"; Freddy AI Copilot "$29/agent/month".
https://www.freshworks.com/freshdesk/pricing/ ↗freshworks.com
freshworks.com/freshdesk/pricing: "you instantly get access to our Enterprise plan for 14 days ... If you choose not to continue, your account will be suspended."
https://www.freshworks.com/freshdesk/pricing/ ↗freshworks.com
freshworks.com/freshdesk/features: "Set up SAML Single Sign-On for your agents, eliminating the need for separate login credentials".
https://www.freshworks.com/freshdesk/features/ ↗freshworks.com
freshworks.com/freshdesk/pricing: Enterprise adds "Freddy AI Insights; Skill-based routing; Sandbox; Audit logs; Allowed domains & IP whitelisting".
https://www.freshworks.com/freshdesk/pricing/ ↗support.freshdesk.com
Freshdesk's support documentation home on support.freshdesk.com.
https://support.freshdesk.com/support/home ↗Sources · first-party pages read for this record
| Source | Type | Backs |
|---|---|---|
| Freshdesk — official pricing pagefreshworks.com/freshdesk/pricing | official site | 8 |
| Freshdesk — official mobile apps pagefreshworks.com/freshdesk/mobile | official site | 2 |
| Freshdesk — official API referencedevelopers.freshdesk.com/api | official docs | 1 |
| Freshdesk — official features pagefreshworks.com/freshdesk/features | official site | 1 |
| Freshdesk — official Freshworks Marketplace listingfreshworks.com/apps/freshdesk | official site | 1 |
| Freshdesk — official support documentationsupport.freshdesk.com/support/home | official docs | 1 |
| Freshworks — official May 2026 product launch postfreshworks.com/theworks/company-news/may-2026-launch | official site | 1 |
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