Customer Service & SupportSupport agents
Support agents
Standalone AI agents that resolve customer conversations for a business. Editorial
Prices in this segmentChanges 4Comparisons 0
- Tools tracked
- 3
- Monthly entry price
- —too few verified
- Fewer than two tools with a verified monthly entry price on one basis
- Free tier
- 0of 3 verified
- Changes · 30 days
- 21 tool
- 1 pricing events on record (all time): price moves, plan, and availability changes
- Last 30 days
- This segment logged 2 verified changes in the last 30 days. No comparison with the 30 days before: direct tracking does not cover all of them.
- Last 30 days (evidence for last 30 days)
- Share of changes
- 2 of 71 (3%) verified changes across all tracked tools in the last 30 days came from this segment (1 tool with a change). It holds 3 of 72 tracked tools (4%).
- This segment · 30 days (evidence for share of changes)All · 30 days (evidence for share of changes)Tracked tools (evidence for share of changes)
- Monthly entry price
- None of the 3 tools has a verified paid monthly price. Of the other 3: 3 have no verified price.
- Prices (evidence for monthly entry price)
- Activity
- 0 tools with an Activity value — too few for a segment median.
- Segment (evidence for activity)
Changes per week · Support agents
- Pricing & plans
- Releases
- Availability & platforms
- Ownership & names
| Week starting | Changes |
|---|---|
| 17 Aug 2026 | 0 |
| 24 Aug 2026 | 0 |
| 31 Aug 2026 | 0 |
| 7 Sept 2026 | 0 |
| 14 Sept 2026 | 0 |
| 21 Sept 2026 | 0 |
| 28 Sept 2026 | 1 |
| 5 Oct 2026 | 0 |
| 12 Oct 2026 | 0 |
| 19 Oct 2026 | 0 |
| 26 Oct 2026 | 2 |
| 2 Nov 2026 | 0 |
Recently active
ActivityToolMarketCap Activity Index v1
- DecagonNo value publishedInsufficient history0 verified changes · 30d · 1 active day · 90d
- ForethoughtNo value publishedInsufficient history0 verified changes · 30d · 0 active days · 90d
- SierraNo value publishedInsufficient history2 verified changes · 30d · 2 active days · 90d
Recorded change activity, ordered highest first — not quality, adoption, or popularity. Release cadence differs by segment. How it is calculated
Board
3 toolsOrdered by most recent verified change first · no ranking
| Select to compare | Segment | Delivery | The lowest verified paid plan billed monthly, in USD, read from the vendor’s own pricing page. Free plans and custom quotes are not entry prices. | Free tierYes when the vendor’s own pricing shows a plan that costs nothing to start — a verified $0 plan or a sourced free-tier fact. | ActivityThe Activity Index: 0–100 for how much verified, dated change was logged for the tool in the last 90 days. It measures activity — not quality, usage, or popularity.0–100 · 90 days | The most recent change logged from a first-party source — a price, plan, release, platform, availability, or ownership change — and how long ago it happened. | When the oldest current fact or price on this record was last checked against the vendor’s page. Everything in the row is at least this fresh. | How many of the standard profile facts are verified with a source. Gaps read “Not yet verified” — they are never guessed. | ||
|---|---|---|---|---|---|---|---|---|---|---|
SierraSierra | Support agents | Managed agent platform | Not yet verified | Not yet verified | Insufficient history | Release9 days ago Sierra launches Compliance Console for outbound agents | 8 days ago | 7/12 | Support agents8 days ago | |
DecagonDecagon | Support agents | Managed agent platform | Not yet verified | Not yet verified | Insufficient history | Release5 weeks ago Decagon launches Voice 3, Personal Agent Gateway, Agent Modules, and Duet Apprentice | 8 days ago | 8/12 | Support agents8 days ago | |
ForethoughtZendesk | Support agents | Not yet verified | Not yet verified | Not yet verified | Insufficient history | Ownership7 months ago Zendesk completes its acquisition of Forethought | 8 days ago | 6/12 | Support agents8 days ago |
Activity is the 0–100 Activity Index: verified change over 90 days, not quality. How it is measured →
Select two rows to compare them side by side.
Entry prices & free tiers
Lowest verified paid monthly list price per tool, ordered by price — not a ranking. “—” means not yet verified.
Latest releases
- SierraRelease
Sierra launches Compliance Console for outbound agents
Compliance Console, built into the Horizon platform, sets per-channel disclosures, contact windows, holiday exclusions, frequency limits, and opt-outs for agents' proactive outreach.
sierra.ai
ObservedHigh confidencePublished 28 Oct 2026Sierra — official blog post introducing Compliance Consolehttps://sierra.ai/blog/introducing-compliance-console ↗ - DecagonRelease
Decagon launches Voice 3, Personal Agent Gateway, Agent Modules, and Duet Apprentice
At Decagon Dialogues, the company introduced Voice 3 (with its first in-house voice model, Chord), a channel for customers' personal AI agents, industry Agent Modules beyond support, and Duet Apprentice.
decagon.ai
ObservedHigh confidencePublished 1 Oct 2026Decagon — official Dialogues 2026 launch posthttps://decagon.ai/blog/dialogues-2026 ↗
Alternatives in Support agents
What changed
- SierraRelease
Sierra launches Compliance Console for outbound agents
Compliance Console, built into the Horizon platform, sets per-channel disclosures, contact windows, holiday exclusions, frequency limits, and opt-outs for agents' proactive outreach.
sierra.ai
ObservedHigh confidencePublished 28 Oct 2026Sierra — official blog post introducing Compliance Consolehttps://sierra.ai/blog/introducing-compliance-console ↗ - SierraAvailability
Sierra is available on Google Cloud Marketplace
Companies can buy Sierra through Google Cloud Marketplace, with qualifying purchases counting toward existing Google Cloud commitments.
sierra.ai
ObservedHigh confidencePublished 26 Oct 2026Sierra — official blog post on Google Cloud Marketplace availabilityhttps://sierra.ai/blog/sierra-is-on-google-cloud-marketplace ↗ - DecagonRelease
Decagon launches Voice 3, Personal Agent Gateway, Agent Modules, and Duet Apprentice
At Decagon Dialogues, the company introduced Voice 3 (with its first in-house voice model, Chord), a channel for customers' personal AI agents, industry Agent Modules beyond support, and Duet Apprentice.
decagon.ai
ObservedHigh confidencePublished 1 Oct 2026Decagon — official Dialogues 2026 launch posthttps://decagon.ai/blog/dialogues-2026 ↗ - ForethoughtOwnership
Zendesk completes its acquisition of Forethought
Zendesk closed its acquisition of Forethought, announced on March 11, 2026; forethought.ai now says Forethought is part of Zendesk.
zendesk.com
ObservedHigh confidencePublished 26 Mar 2026Zendesk (owner) — official newsroom release on completing the Forethought acquisitionhttps://www.zendesk.com/newsroom/articles/zendesk-completes-forethought-acquisition/ ↗
Pricing in this segment
- SierraAvailability
Sierra is available on Google Cloud Marketplace
Companies can buy Sierra through Google Cloud Marketplace, with qualifying purchases counting toward existing Google Cloud commitments.
sierra.ai
ObservedHigh confidencePublished 26 Oct 2026Sierra — official blog post on Google Cloud Marketplace availabilityhttps://sierra.ai/blog/sierra-is-on-google-cloud-marketplace ↗