Decagon
The AI concierge for every customer
A conversational AI platform for building customer-service agents that work across chat, email, and voice. Agent behaviour is written as natural-language Agent Operating Procedures (AOPs), with Duet helping draft and refine them, and pricing is negotiated per conversation or per resolution.Editorial
decagon.ai
decagon.ai/product/overview: "Non-technical teams can architect and iterate on agent logic with Agent Operating Procedures (AOPs) and Duet, while technical teams retain full visibility and control".
https://decagon.ai/product/overview ↗decagon.ai
decagon.ai: "Decagon unifies chat, voice, and email within a single intelligence layer".
https://decagon.ai ↗decagon.ai
decagon.ai/security: "Single Sign-On (SSO): Decagon integrates with identity providers like Okta and Microsoft Entra".
https://decagon.ai/security ↗decagon.ai
decagon.ai/blog/pricing-ai-agents: "Per-conversation pricing: A fixed rate for every incoming conversation"; "Per-resolution pricing: A higher fixed rate for each fully resolved conversation". Site CTAs are "Get a demo".
https://decagon.ai/blog/pricing-ai-agents ↗Pricing
USD · list price · monthly billing unless notedNo price for Decagon has been verified yet.
Only 1 logged change; at least 3 are needed before a value is published.
- 0 verified changes · 30d
- 1 active day · 90d
- 1 kind of change: releases
- Latest change 36 days ago
Index history starts with the first recorded daily snapshot. Past values are never reconstructed.
- Release
Decagon launches Voice 3, Personal Agent Gateway, Agent Modules, and Duet Apprentice
At Decagon Dialogues, the company introduced Voice 3 (with its first in-house voice model, Chord), a channel for customers' personal AI agents, industry Agent Modules beyond support, and Duet Apprentice.
decagon.ai
ObservedHigh confidencePublished 1 Oct 2026Decagon — official Dialogues 2026 launch posthttps://decagon.ai/blog/dialogues-2026 ↗
- Recent changes
- 0 verified changes in the last 30 days · 0 in 7 · 1 in 90. Latest 1 Oct 2026 (36 days ago).
- 7d (evidence for recent changes)30d (evidence for recent changes)90d (evidence for recent changes)Latest (evidence for recent changes)
- vs segment · 30d
- The same as the Support agents median of 0 per tool.
- Decagon (evidence for vs segment · 30d)Support agents (evidence for vs segment · 30d)
- List price
- No price has been verified.
- Release
Decagon launches Voice 3, Personal Agent Gateway, Agent Modules, and Duet Apprentice
At Decagon Dialogues, the company introduced Voice 3 (with its first in-house voice model, Chord), a channel for customers' personal AI agents, industry Agent Modules beyond support, and Duet Apprentice.
decagon.ai
ObservedHigh confidencePublished 1 Oct 2026Decagon — official Dialogues 2026 launch posthttps://decagon.ai/blog/dialogues-2026 ↗
Verification log1 day with observations · 8 fact and 0 price observations
- 29 Oct 20268 facts verified
A verification re-reads a first-party page. It refreshes freshness and is listed here; only a dated, sourced event becomes a change.
Evidence
8/12 facts verified · 7 sourcesFacts ledger
decagon.ai
decagon.ai/product/overview: "Non-technical teams can architect and iterate on agent logic with Agent Operating Procedures (AOPs) and Duet, while technical teams retain full visibility and control".
https://decagon.ai/product/overview ↗decagon.ai
decagon.ai: "Decagon unifies chat, voice, and email within a single intelligence layer".
https://decagon.ai ↗decagon.ai
decagon.ai/product/integrations: "Live chat escalations … across Zendesk Sunshine, Salesforce, and more"; "Route inbound calls to your AI agent with seamless transfers to human agents".
https://decagon.ai/product/integrations ↗decagon.ai
decagon.ai/product/integrations: "Salesforce, Intercom, Zendesk, and more"; knowledge from "Confluence, Contentful, and Kustomer"; CPaaS "Amazon Connect or RingCentral"; "MCP open connectivity".
https://decagon.ai/product/integrations ↗decagon.ai
decagon.ai/blog/pricing-ai-agents: "Per-conversation pricing: A fixed rate for every incoming conversation"; "Per-resolution pricing: A higher fixed rate for each fully resolved conversation". Site CTAs are "Get a demo".
https://decagon.ai/blog/pricing-ai-agents ↗decagon.ai
decagon.ai/security: "Single Sign-On (SSO): Decagon integrates with identity providers like Okta and Microsoft Entra".
https://decagon.ai/security ↗decagon.ai
decagon.ai/security: "Role-Based Access Control (RBAC)", "Single Sign-On (SSO)"; compliance badges for SOC 2 Type II, GDPR, HIPAA, ISO 27001, and PCI DSS 4.0.1.
https://decagon.ai/security ↗decagon.ai
decagon.ai/resources/blog: Decagon's blog; site nav describes it as "Blog — Product news and research".
https://decagon.ai/resources/blog ↗Sources · first-party pages read for this record
| Source | Type | Backs |
|---|---|---|
| Decagon — official integrations pagedecagon.ai/product/integrations | official site | 2 |
| Decagon — official security pagedecagon.ai/security | official site | 2 |
| Decagon — official blogdecagon.ai/resources/blog | official site | 1 |
| Decagon — official blog post on pricing AI agentsdecagon.ai/blog/pricing-ai-agents | official site | 1 |
| Decagon — official Dialogues 2026 launch postdecagon.ai/blog/dialogues-2026 | official site | 1 |
| Decagon — official product overviewdecagon.ai/product/overview | official site | 1 |
| Decagon — official sitedecagon.ai | official site | 1 |
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