Week 45
Latest
JunieReleaseJunie Eco mode hands implementation to a lower-cost modelGitHub CopilotPlansGitHub Enterprise now includes Copilot for every licensed userSierraReleaseSierra launches Compliance Console for outbound agentsGitHub CopilotReleaseGitHub Copilot Fusion becomes generally availableGitHub CopilotReleaseGitHub Agentic Workflows become generally availableAmpPlatformAmp launches an Android appMicrosoft 365 CopilotReleaseLearning Agent and admin-deployed custom MCP connectors arrive in CopilotKiroPlansKiro replaces its upgrade discount with a free first month and 500 trial creditsGleanReleaseGlean release 565 adds agent import/export and an Azure Files connectorGoogle AntigravityReleaseAntigravity 2.28 adds a built-in browser and any-file attachmentsSynthesiaReleaseSynthesia launches a Localization API for dubbing videos at scaleRunwayReleaseRunway launches Runway Ads for generating and publishing ad variantsOpenCodeReleaseOpenCode 2.2 adds Desktop plugins and a refreshed desktop appOpenAI CodexReleaseGPT-6.1 Terra becomes available in Codex
Verified
ToolMarketCap
DecagonDecagon · Support agents
Entry price
Not yet verified
Free tier
Not yet verified
Logged activity · 90d
Insufficient history
1Verified differences4Shared5Not yet verified
ForethoughtZendesk · Support agents
Entry price
Not yet verified
Free tier
Not yet verified
Logged activity · 90d
Insufficient history

Decagon vs Forethought

1Verified differences0Pricing differences · 2 not verified for both0Decagon · verified changes 30d0Forethought · verified changes 30d
Last 30 daysNeither logged a verified change in the last 30 days.
Evidence5 of 10 compared facts are verified for both; 2 only for Decagon, 1 only for Forethought, and 2 for neither.

At a glance

Verified values · no winner is picked
Decagon and Forethought: price, free tier, licence, self-hosting, enterprise
DimensionDecagonForethought
Entry priceNot yet verifiedNot yet verified
Free tierNot yet verifiedNot yet verified
Open sourceNot yet verifiedNot yet verified
Self-hostingNot yet verifiedNot yet verified
Enterprise (SSO + offering)YesNot yet verified
Switch from DecagonSwitch from ForethoughtAdd Decagon to a stackAdd Forethought to a stack

Where they differ

1
App integrations
DecagonSalesforce, Zendesk, Intercom — plus Confluence, Contentful, Kustomer, Amazon Connect, RingCentral, and MCP
decagon.ai
ObservedHigh confidenceVerified 29 Oct 2026
Decagon — official integrations page

decagon.ai/product/integrations: "Salesforce, Intercom, Zendesk, and more"; knowledge from "Confluence, Contentful, and Kustomer"; CPaaS "Amazon Connect or RingCentral"; "MCP open connectivity".

https://decagon.ai/product/integrations ↗
Forethought70+ — Zendesk, Salesforce, Intercom, Freshworks, Kustomer, ServiceNow; Five9, Genesys, Amazon Connect
forethought.ai
ObservedHigh confidenceVerified 29 Oct 2026
Forethought — official integrations page

forethought.ai/integrations: "integrate Forethought with 70+ available helpdesks, knowledge sources and other connectors"; lists Zendesk, Salesforce, Intercom, ServiceNow, Five9, Genesys, Amazon Connect.

https://forethought.ai/integrations ↗

Pricing face-off

USD list price · monthly billing
DecagonFree tier: not yet verified
No paid price verified yet
ForethoughtFree tier: not yet verified
No paid price verified yet

Where they match

4Toggle
Support channels
DecagonChat, email, voice
decagon.ai
ObservedHigh confidenceVerified 29 Oct 2026
Decagon — official site

decagon.ai: "Decagon unifies chat, voice, and email within a single intelligence layer".

https://decagon.ai ↗
ForethoughtChat, email, voice — also Slack and headless embedding
forethought.ai
ObservedHigh confidenceVerified 29 Oct 2026
Forethought — official site

forethought.ai Channels menu: "Chat — Deliver instant, accurate answers", "Email", "Voice — Real-time AI call resolution", "Headless — Embed AI into your systems", "Slack".

https://forethought.ai ↗
Human handoff
DecagonYes — live-chat escalations in Zendesk Sunshine and Salesforce; call transfers to human agents
decagon.ai
ObservedHigh confidenceVerified 29 Oct 2026
Decagon — official integrations page

decagon.ai/product/integrations: "Live chat escalations … across Zendesk Sunshine, Salesforce, and more"; "Route inbound calls to your AI agent with seamless transfers to human agents".

https://decagon.ai/product/integrations ↗
ForethoughtYes — real-time transfer to human agents with full context; Triage routes tickets
forethought.ai
ObservedHigh confidenceVerified 29 Oct 2026
Forethought — official Solve product page

forethought.ai/platform/solve: "Seamless Handoffs — Transfer inquiries to human agents in real-time with full context"; Triage "tags and prioritizes the ticket".

https://forethought.ai/platform/solve ↗
Business model
DecagonCustom pricing — per conversation or per resolution; no public price list
decagon.ai
ObservedHigh confidenceVerified 29 Oct 2026
Decagon — official blog post on pricing AI agents

decagon.ai/blog/pricing-ai-agents: "Per-conversation pricing: A fixed rate for every incoming conversation"; "Per-resolution pricing: A higher fixed rate for each fully resolved conversation". Site CTAs are "Get a demo".

https://decagon.ai/blog/pricing-ai-agents ↗
ForethoughtCustom pricing — Team, Professional, and Enterprise plans, each by quote
forethought.ai
ObservedHigh confidenceVerified 29 Oct 2026
Forethought — official pricing page

forethought.ai/pricing: Team, Professional ("Most popular"), and Enterprise plans each show "Get a Quote"; no prices are published.

https://forethought.ai/pricing ↗
Enterprise
DecagonEnterprise — RBAC, SSO; SOC 2 Type II, HIPAA, GDPR, ISO 27001, PCI DSS
decagon.ai
ObservedHigh confidenceVerified 29 Oct 2026
Decagon — official security page

decagon.ai/security: "Role-Based Access Control (RBAC)", "Single Sign-On (SSO)"; compliance badges for SOC 2 Type II, GDPR, HIPAA, ISO 27001, and PCI DSS 4.0.1.

https://decagon.ai/security ↗
ForethoughtEnterprise — ISO 27001 and SOC 2; HIPAA-aligned controls; private bug bounty
forethought.ai
ObservedHigh confidenceVerified 29 Oct 2026
Forethought — official security page

forethought.ai/platform/security: "We are compliant with ISO 27001 and certified for SOC 2"; "controls and processes are aligned with the HIPAA requirements".

https://forethought.ai/platform/security ↗

Not yet verified for one or both

5
Delivery
DecagonManaged agent platform — natural-language AOPs and the Duet AI builder
decagon.ai
ObservedHigh confidenceVerified 29 Oct 2026
Decagon — official product overview

decagon.ai/product/overview: "Non-technical teams can architect and iterate on agent logic with Agent Operating Procedures (AOPs) and Duet, while technical teams retain full visibility and control".

https://decagon.ai/product/overview ↗
ForethoughtNot yet verified
Platforms
DecagonNot yet verified
ForethoughtNot yet verified
API
DecagonNot yet verified
ForethoughtYes — Solve API and Analytics API (Enterprise or add-on)
forethought.ai
ObservedHigh confidenceVerified 29 Oct 2026
Forethought — official pricing page

forethought.ai/pricing: Enterprise "Solve API … Analytics API"; Add-on "Analytics API — Access and use AI agent data anywhere."

https://forethought.ai/pricing ↗
Free tier
DecagonNot yet verified
ForethoughtNot yet verified
Single sign-on
DecagonYes — Okta and Microsoft Entra
decagon.ai
ObservedHigh confidenceVerified 29 Oct 2026
Decagon — official security page

decagon.ai/security: "Single Sign-On (SSO): Decagon integrates with identity providers like Okta and Microsoft Entra".

https://decagon.ai/security ↗
ForethoughtNot yet verified

References

Links — shown, never counted as differences
Documentation
DecagonNot yet verified
ForethoughtNot yet verified
Changelog
Decagondecagon.ai/resources/blog
decagon.ai
ObservedHigh confidenceVerified 29 Oct 2026
Decagon — official blog

decagon.ai/resources/blog: Decagon's blog; site nav describes it as "Blog — Product news and research".

https://decagon.ai/resources/blog ↗
ForethoughtNot yet verified
Source repository
DecagonNot yet verified
ForethoughtNot yet verified

Recent record

Each side’s own record · not a score
Recent record of Decagon and Forethought, side by side
ReadingDecagonForethought
Verified changes0 in 30 days · 1 in 90 days · Support agents median 00 in 30 days · 0 in 90 days · Support agents median 0
Last verified change1 Oct 2026 · 36 days ago26 Mar 2026 · 225 days ago
Activity · 90 daysNo value (insufficient history)No value (insufficient history)
Latest list-price moveNo verified priceNo verified price
Pricing on recordNo verified priceNo verified price
Comparable facts7 of 10 verified6 of 10 verified

Decagon · latest 3

  1. Release

    Decagon launches Voice 3, Personal Agent Gateway, Agent Modules, and Duet Apprentice

    At Decagon Dialogues, the company introduced Voice 3 (with its first in-house voice model, Chord), a channel for customers' personal AI agents, industry Agent Modules beyond support, and Duet Apprentice.

    decagon.ai
    ObservedHigh confidencePublished 1 Oct 2026
    Decagon — official Dialogues 2026 launch post
    https://decagon.ai/blog/dialogues-2026 ↗

Forethought · latest 3

  1. Ownership

    Zendesk completes its acquisition of Forethought

    Zendesk closed its acquisition of Forethought, announced on March 11, 2026; forethought.ai now says Forethought is part of Zendesk.

    zendesk.com
    ObservedHigh confidencePublished 26 Mar 2026
    Zendesk (owner) — official newsroom release on completing the Forethought acquisition
    https://www.zendesk.com/newsroom/articles/zendesk-completes-forethought-acquisition/ ↗

Keep comparing

Both in Support agents
DecagonFull record →ForethoughtFull record →Decagon alternatives→Forethought alternatives→Decagon pricingnot verifiedForethought pricingnot verified
Compared using 14 verified facts · oldest record verified 29 Oct 2026. Tools appear in URL order, alphabetically by identifier — it implies no ranking.