Customer Service & SupportVoice support
Voice support
AI voice agents for customer phone lines and contact centres. Editorial
Prices in this segmentChanges 5Comparisons 3
- Tools tracked
- 3
- Monthly entry price
- —too few verified
- Fewer than two tools with a verified monthly entry price on one basis
- Free tier
- 0of 3 verified
- Changes · 30 days
- 21 tool
- 0 pricing events on record (all time): price moves, plan, and availability changes
- Last 30 days
- This segment logged 2 verified changes in the last 30 days. No comparison with the 30 days before: direct tracking does not cover all of them.
- Last 30 days (evidence for last 30 days)
- Share of changes
- 2 of 71 (3%) verified changes across all tracked tools in the last 30 days came from this segment (1 tool with a change). It holds 3 of 72 tracked tools (4%).
- This segment · 30 days (evidence for share of changes)All · 30 days (evidence for share of changes)Tracked tools (evidence for share of changes)
- Monthly entry price
- None of the 3 tools has a verified paid monthly price. Of the other 3: 3 have no verified price.
- Prices (evidence for monthly entry price)
- Activity
- 0 tools with an Activity value — too few for a segment median.
- Segment (evidence for activity)
Changes per week · Voice support
- Pricing & plans
- Releases
- Availability & platforms
- Ownership & names
| Week starting | Changes |
|---|---|
| 17 Aug 2026 | 0 |
| 24 Aug 2026 | 0 |
| 31 Aug 2026 | 1 |
| 7 Sept 2026 | 0 |
| 14 Sept 2026 | 0 |
| 21 Sept 2026 | 0 |
| 28 Sept 2026 | 0 |
| 5 Oct 2026 | 2 |
| 12 Oct 2026 | 1 |
| 19 Oct 2026 | 0 |
| 26 Oct 2026 | 0 |
| 2 Nov 2026 | 0 |
Recently active
ActivityToolMarketCap Activity Index v1
Recorded change activity, ordered highest first — not quality, adoption, or popularity. Release cadence differs by segment. How it is calculated
Board
3 toolsOrdered by most recent verified change first · no ranking
| Select to compare | Segment | Delivery | The lowest verified paid plan billed monthly, in USD, read from the vendor’s own pricing page. Free plans and custom quotes are not entry prices. | Free tierYes when the vendor’s own pricing shows a plan that costs nothing to start — a verified $0 plan or a sourced free-tier fact. | ActivityThe Activity Index: 0–100 for how much verified, dated change was logged for the tool in the last 90 days. It measures activity — not quality, usage, or popularity.0–100 · 90 days | The most recent change logged from a first-party source — a price, plan, release, platform, availability, or ownership change — and how long ago it happened. | When the oldest current fact or price on this record was last checked against the vendor’s page. Everything in the row is at least this fresh. | How many of the standard profile facts are verified with a source. Gaps read “Not yet verified” — they are never guessed. | ||
|---|---|---|---|---|---|---|---|---|---|---|
ParloaParloa | Voice support | Not yet verified | Not yet verified | Not yet verified | Insufficient history | Release3 weeks ago Personal Agent Middleware for requests from customers' AI agents | 8 days ago | 7/12 | Voice support8 days ago | |
SynthflowAgentFlow AI | Voice support | Web app | Not yet verified | Not yet verified | Insufficient history | Release4 weeks ago ChatGPT plugin, post-call emails, and a new Synthflow app | 8 days ago | 9/12 | Voice support8 days ago | |
PolyAIPolyAI | Voice support | Agent Studio | Not yet verified | Not yet verified | Insufficient history | Release3 months ago New 1–5 PolyScore across voice, messaging, and email | 8 days ago | 9/12 | Voice support8 days ago |
Activity is the 0–100 Activity Index: verified change over 90 days, not quality. How it is measured →
Select two rows to compare them side by side.
Entry prices & free tiers
Lowest verified paid monthly list price per tool, ordered by price — not a ranking. “—” means not yet verified.
Latest releases
- ParloaRelease
Personal Agent Middleware for requests from customers' AI agents
Parloa introduced Personal Agent Middleware, which applies a brand's rules and permissions when personal AI agents contact support on a customer's behalf.
parloa.com
ObservedHigh confidencePublished 15 Oct 2026Parloa — official blog: Personal Agent Middlewarehttps://www.parloa.com/blog/ensuring-reliable-service-when-personal-ai-agents-are-your-customers/ ↗ - ParloaRelease
Context Intelligence carries customer context across conversations
Parloa launched Context Intelligence, a customer-understanding layer that lets its AI agents remember facts across conversations and channels.
parloa.com
ObservedHigh confidencePublished 8 Oct 2026Parloa — official blog: Context Intelligencehttps://www.parloa.com/blog/parloa-context-intelligence/ ↗ - SynthflowRelease
ChatGPT plugin, post-call emails, and a new Synthflow app
Synthflow released an official ChatGPT plugin for building voice agents, post-call email actions, and an early-access new app at app.synthflow.ai.
feedback.synthflow.ai
ObservedHigh confidencePublished 6 Oct 2026Synthflow — official changelog: October 6, 2026https://feedback.synthflow.ai/changelog/chatgpt-plugin-post-call-emails-new-synthflow-app-and-more ↗ - SynthflowRelease
Campaigns, Advanced Synthflow LLM, and business hours
Synthflow's September 4, 2026 changelog entry added Campaigns, the Advanced Synthflow LLM, Business Hours, and analytics across subaccounts.
feedback.synthflow.ai
ObservedHigh confidencePublished 4 Sept 2026Synthflow — official changelog: September 4, 2026https://feedback.synthflow.ai/changelog/campaigns-advanced-synthflow-llm-business-hours-analytics-across-subaccounts-and ↗ - PolyAIRelease
New 1–5 PolyScore across voice, messaging, and email
PolyAI moved its automated conversation quality score from 0–10 to a 1–5 scale with a transparent rubric that evaluates voice, messaging, and email.
docs.poly.ai
ObservedHigh confidencePublished 5 Aug 2026PolyAI — official August 2026 release noteshttps://docs.poly.ai/releases/notes/26.08 ↗
Alternatives in Voice support
Comparisons in this segment
What changed
- ParloaRelease
Personal Agent Middleware for requests from customers' AI agents
Parloa introduced Personal Agent Middleware, which applies a brand's rules and permissions when personal AI agents contact support on a customer's behalf.
parloa.com
ObservedHigh confidencePublished 15 Oct 2026Parloa — official blog: Personal Agent Middlewarehttps://www.parloa.com/blog/ensuring-reliable-service-when-personal-ai-agents-are-your-customers/ ↗ - ParloaRelease
Context Intelligence carries customer context across conversations
Parloa launched Context Intelligence, a customer-understanding layer that lets its AI agents remember facts across conversations and channels.
parloa.com
ObservedHigh confidencePublished 8 Oct 2026Parloa — official blog: Context Intelligencehttps://www.parloa.com/blog/parloa-context-intelligence/ ↗ - SynthflowRelease
ChatGPT plugin, post-call emails, and a new Synthflow app
Synthflow released an official ChatGPT plugin for building voice agents, post-call email actions, and an early-access new app at app.synthflow.ai.
feedback.synthflow.ai
ObservedHigh confidencePublished 6 Oct 2026Synthflow — official changelog: October 6, 2026https://feedback.synthflow.ai/changelog/chatgpt-plugin-post-call-emails-new-synthflow-app-and-more ↗ - SynthflowRelease
Campaigns, Advanced Synthflow LLM, and business hours
Synthflow's September 4, 2026 changelog entry added Campaigns, the Advanced Synthflow LLM, Business Hours, and analytics across subaccounts.
feedback.synthflow.ai
ObservedHigh confidencePublished 4 Sept 2026Synthflow — official changelog: September 4, 2026https://feedback.synthflow.ai/changelog/campaigns-advanced-synthflow-llm-business-hours-analytics-across-subaccounts-and ↗ - PolyAIRelease
New 1–5 PolyScore across voice, messaging, and email
PolyAI moved its automated conversation quality score from 0–10 to a 1–5 scale with a transparent rubric that evaluates voice, messaging, and email.
docs.poly.ai
ObservedHigh confidencePublished 5 Aug 2026PolyAI — official August 2026 release noteshttps://docs.poly.ai/releases/notes/26.08 ↗
Pricing in this segment
No price movement or pricing, plan, or availability change is on the record for this segment yet. Current prices →