Parloa
AI agents that turn customer conversations into lasting loyalty
An enterprise AI agent platform for customer service, centred on voice agents that plug into existing contact-center systems such as Genesys, Five9, and Amazon Connect. Pricing is custom and consumption-based: per minute for voice, per interaction for chat.Editorial
parloa.com
parloa.com/platform/pricing: "Parloa uses consumption-based pricing: per minute for voice and per interaction for chat."
https://www.parloa.com/platform/pricing/ ↗parloa.com
parloa.com enterprise security & governance: "Role-based access control, multi-factor authentication, and single sign-on are built in."
https://www.parloa.com/platform/enterprise-security-governance/ ↗parloa.com
parloa.com/platform/pricing: "You won’t be forced into standard plans. Pricing models are built around your specific deployment."; "Outcome-based pricing is supported when it makes sense."
https://www.parloa.com/platform/pricing/ ↗Pricing
USD · list price · monthly billing unless notedNo price for Parloa has been verified yet.
Only 2 logged changes; at least 3 are needed before a value is published.
- 2 verified changes · 30d
- 2 active days · 90d
- 1 kind of change: releases
- Latest change 22 days ago
Index history starts with the first recorded daily snapshot. Past values are never reconstructed.
- Release
Personal Agent Middleware for requests from customers' AI agents
Parloa introduced Personal Agent Middleware, which applies a brand's rules and permissions when personal AI agents contact support on a customer's behalf.
parloa.com
ObservedHigh confidencePublished 15 Oct 2026Parloa — official blog: Personal Agent Middlewarehttps://www.parloa.com/blog/ensuring-reliable-service-when-personal-ai-agents-are-your-customers/ ↗ - Release
Context Intelligence carries customer context across conversations
Parloa launched Context Intelligence, a customer-understanding layer that lets its AI agents remember facts across conversations and channels.
parloa.com
ObservedHigh confidencePublished 8 Oct 2026Parloa — official blog: Context Intelligencehttps://www.parloa.com/blog/parloa-context-intelligence/ ↗
- Recent changes
- 2 verified changes in the last 30 days · 0 in 7 · 2 in 90. Latest 15 Oct 2026 (22 days ago).
- 7d (evidence for recent changes)30d (evidence for recent changes)90d (evidence for recent changes)Latest (evidence for recent changes)
- vs segment · 30d
- More than the Voice support median of 0 per tool.
- Parloa (evidence for vs segment · 30d)Voice support (evidence for vs segment · 30d)
- List price
- No price has been verified.
- Release
Personal Agent Middleware for requests from customers' AI agents
Parloa introduced Personal Agent Middleware, which applies a brand's rules and permissions when personal AI agents contact support on a customer's behalf.
parloa.com
ObservedHigh confidencePublished 15 Oct 2026Parloa — official blog: Personal Agent Middlewarehttps://www.parloa.com/blog/ensuring-reliable-service-when-personal-ai-agents-are-your-customers/ ↗ - Release
Context Intelligence carries customer context across conversations
Parloa launched Context Intelligence, a customer-understanding layer that lets its AI agents remember facts across conversations and channels.
parloa.com
ObservedHigh confidencePublished 8 Oct 2026Parloa — official blog: Context Intelligencehttps://www.parloa.com/blog/parloa-context-intelligence/ ↗
Verification log1 day with observations · 7 fact and 0 price observations
- 29 Oct 20267 facts verified
A verification re-reads a first-party page. It refreshes freshness and is listed here; only a dated, sourced event becomes a change.
Evidence
7/12 facts verified · 6 sourcesFacts ledger
parloa.com
parloa.com/platform/pricing: "Parloa uses consumption-based pricing: per minute for voice and per interaction for chat."
https://www.parloa.com/platform/pricing/ ↗parloa.com
parloa.com/platform/integrations: Genesys "hands off to human agents with full context"; Five9 "with warm transfer back to humans".
https://www.parloa.com/platform/integrations/ ↗parloa.com
parloa.com/platform/integrations lists Genesys, Amazon Connect, Cisco, Avaya, Five9, Talkdesk (voice/contact center) and SAP, Salesforce, Microsoft Dynamics 365, ServiceNow, HubSpot, Zendesk, Freshdesk (customer context).
https://www.parloa.com/platform/integrations/ ↗parloa.com
parloa.com/platform/pricing: "You won’t be forced into standard plans. Pricing models are built around your specific deployment."; "Outcome-based pricing is supported when it makes sense."
https://www.parloa.com/platform/pricing/ ↗parloa.com
parloa.com enterprise security & governance: "Role-based access control, multi-factor authentication, and single sign-on are built in."
https://www.parloa.com/platform/enterprise-security-governance/ ↗parloa.com
parloa.com/platform/pricing: "We tailor a plan with defined rates and commitments"; "Commit to your volume once. Apply it across the use cases you prioritize."
https://www.parloa.com/platform/pricing/ ↗parloa.com
parloa.com/resources/innovation ("Product Updates & Releases"): dated Innovation Releases, e.g. "Oct 2026 ... Personal Agent Middleware".
https://www.parloa.com/resources/innovation/ ↗Sources · first-party pages read for this record
| Source | Type | Backs |
|---|---|---|
| Parloa — official pricing pageparloa.com/platform/pricing | official site | 3 |
| Parloa — official integrations pageparloa.com/platform/integrations | official site | 2 |
| Parloa — official blog: Context Intelligenceparloa.com/blog/parloa-context-intelligence | official site | 1 |
| Parloa — official blog: Personal Agent Middlewareparloa.com/blog/ensuring-reliable-service-when-personal-ai-agents-are-your-customers | official site | 1 |
| Parloa — official enterprise security & governance pageparloa.com/platform/enterprise-security-governance | official site | 1 |
| Parloa — official product updates & releasesparloa.com/resources/innovation | official site | 1 |
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