Week 45
Latest
JunieReleaseJunie Eco mode hands implementation to a lower-cost modelGitHub CopilotPlansGitHub Enterprise now includes Copilot for every licensed userSierraReleaseSierra launches Compliance Console for outbound agentsGitHub CopilotReleaseGitHub Copilot Fusion becomes generally availableGitHub CopilotReleaseGitHub Agentic Workflows become generally availableAmpPlatformAmp launches an Android appMicrosoft 365 CopilotReleaseLearning Agent and admin-deployed custom MCP connectors arrive in CopilotKiroPlansKiro replaces its upgrade discount with a free first month and 500 trial creditsGleanReleaseGlean release 565 adds agent import/export and an Azure Files connectorGoogle AntigravityReleaseAntigravity 2.28 adds a built-in browser and any-file attachmentsSynthesiaReleaseSynthesia launches a Localization API for dubbing videos at scaleRunwayReleaseRunway launches Runway Ads for generating and publishing ad variantsOpenCodeReleaseOpenCode 2.2 adds Desktop plugins and a refreshed desktop appOpenAI CodexReleaseGPT-6.1 Terra becomes available in Codex
Verified
ToolMarketCap
ParloaParloa · Voice support
Entry price
Not yet verified
Free tier
Not yet verified
Logged activity · 90d
Insufficient history
3Verified differences2Shared5Not yet verified
PolyAIPolyAI · Voice support
Entry price
Not yet verified
Free tier
Not yet verified
Logged activity · 90d
Insufficient history

Parloa vs PolyAI

3Verified differences0Pricing differences · 2 not verified for both2Parloa · verified changes 30d0PolyAI · verified changes 30d
Last 30 daysParloa logged 2 verified changes, PolyAI 0 verified changes.
Evidence5 of 10 compared facts are verified for both; 1 only for Parloa, 2 only for PolyAI, and 2 for neither.

At a glance

Verified values · no winner is picked
Parloa and PolyAI: price, free tier, licence, self-hosting, enterprise
DimensionParloaPolyAI
Entry priceNot yet verifiedNot yet verified
Free tierNot yet verifiedNot yet verified
Open sourceNot yet verifiedNot yet verified
Self-hostingNot yet verifiedNot yet verified
Enterprise (SSO + offering)YesNot yet verified
Switch from ParloaSwitch from PolyAIAdd Parloa to a stackAdd PolyAI to a stack

Where they differ

3
Support channels
ParloaVoice, chat
parloa.com
ObservedHigh confidenceVerified 29 Oct 2026
Parloa — official pricing page

parloa.com/platform/pricing: "Parloa uses consumption-based pricing: per minute for voice and per interaction for chat."

https://www.parloa.com/platform/pricing/ ↗
PolyAIVoice — also chat, SMS, and messaging on the same agents
poly.ai
ObservedHigh confidenceVerified 29 Oct 2026
PolyAI — official pricing page

poly.ai/pricing: "Channels: Voice, chat and messaging on the same platform and the same agents."; docs.poly.ai lists "SMS and RCS".

https://poly.ai/pricing ↗
App integrations
ParloaGenesys, Five9, Amazon Connect, Salesforce, SAP, Zendesk — contact center and CRM
parloa.com
ObservedHigh confidenceVerified 29 Oct 2026
Parloa — official integrations page

parloa.com/platform/integrations lists Genesys, Amazon Connect, Cisco, Avaya, Five9, Talkdesk (voice/contact center) and SAP, Salesforce, Microsoft Dynamics 365, ServiceNow, HubSpot, Zendesk, Freshdesk (customer context).

https://www.parloa.com/platform/integrations/ ↗
PolyAIFive9, NICE, Salesforce, Twilio, Zendesk, AWS — plus any API or MCP server
poly.ai
ObservedHigh confidenceVerified 29 Oct 2026
PolyAI — official security page

poly.ai/security "Fluent in your tools": Amazon Web Services, Five9, NICE, Salesforce, Twilio, Verizon Business, Zendesk; poly.ai/pricing: "Pre-built connectors ... or any API or MCP server."

https://poly.ai/security ↗
Enterprise
ParloaCustom volume commitments — one commitment applied across use cases
parloa.com
ObservedHigh confidenceVerified 29 Oct 2026
Parloa — official pricing page

parloa.com/platform/pricing: "We tailor a plan with defined rates and commitments"; "Commit to your volume once. Apply it across the use cases you prioritize."

https://www.parloa.com/platform/pricing/ ↗
PolyAISales-led — SOC 2 and ISO 27001 certified infrastructure, 24/7 support
poly.ai
ObservedHigh confidenceVerified 29 Oct 2026
PolyAI — official pricing page

poly.ai/pricing: "SOC 2 and ISO 27001 certified infrastructure, with regular audits and testing"; per-minute rate "includes ... 24/7 support".

https://poly.ai/pricing ↗

Pricing face-off

USD list price · monthly billing
ParloaFree tier: not yet verified
No paid price verified yet
PolyAIFree tier: not yet verified
No paid price verified yet

Where they match

2Toggle
Human handoff
ParloaYes — warm transfer to human agents through the contact-center platform
parloa.com
ObservedHigh confidenceVerified 29 Oct 2026
Parloa — official integrations page

parloa.com/platform/integrations: Genesys "hands off to human agents with full context"; Five9 "with warm transfer back to humans".

https://www.parloa.com/platform/integrations/ ↗
PolyAIYes — resolves what it can, then hands off to a human with full context
docs.poly.ai
ObservedHigh confidenceVerified 29 Oct 2026
PolyAI — official documentation

docs.poly.ai: "Escalations — resolve what it can, then hand off to a human with full context."

https://docs.poly.ai ↗
Business model
ParloaCustom pricing — consumption-based, per voice minute or chat interaction
parloa.com
ObservedHigh confidenceVerified 29 Oct 2026
Parloa — official pricing page

parloa.com/platform/pricing: "You won’t be forced into standard plans. Pricing models are built around your specific deployment."; "Outcome-based pricing is supported when it makes sense."

https://www.parloa.com/platform/pricing/ ↗
PolyAICustom pricing — voice agent billed per minute, quoted by sales
poly.ai
ObservedHigh confidenceVerified 29 Oct 2026
PolyAI — official pricing page

poly.ai/pricing (Platform): "Ongoing use of the voice agent is priced on a per-minute basis, which includes proactive performance improvements, maintenance and 24/7 support." "Talk to our team".

https://poly.ai/pricing ↗

Not yet verified for one or both

5
Delivery
ParloaNot yet verified
PolyAIAgent Studio — plus the ADK, a Builder MCP server, and APIs
docs.poly.ai
ObservedHigh confidenceVerified 29 Oct 2026
PolyAI — official release notes

docs.poly.ai releases: "PolyAI ADK: A local, Git-like workflow for Agent Studio projects"; "Builder MCP: ... build, test, and deploy agents from your IDE."

https://docs.poly.ai/releases/overview ↗
Platforms
ParloaNot yet verified
PolyAINot yet verified
API
ParloaNot yet verified
PolyAIYes — Platform API, ADK, MCP, and the Dialog-RSN-1 model API
poly.ai
ObservedHigh confidenceVerified 29 Oct 2026
PolyAI — official site

poly.ai Developers menu: "Build with Wren; ADK; MCP; Platform API; Dialog-RSN-1 API"; poly.ai: "The Dialog-RSN-1 API is live."

https://poly.ai ↗
Free tier
ParloaNot yet verified
PolyAINot yet verified
Single sign-on
ParloaYes — single sign-on built in
parloa.com
ObservedHigh confidenceVerified 29 Oct 2026
Parloa — official enterprise security & governance page

parloa.com enterprise security & governance: "Role-based access control, multi-factor authentication, and single sign-on are built in."

https://www.parloa.com/platform/enterprise-security-governance/ ↗
PolyAINot yet verified

References

Links — shown, never counted as differences
Documentation
ParloaNot yet verified
PolyAIdocs.poly.ai
docs.poly.ai
ObservedHigh confidenceVerified 29 Oct 2026
PolyAI — official documentation

PolyAI platform documentation (Agent Studio, ADK, API reference, MCP, integrations).

https://docs.poly.ai ↗
Changelog
Parloaparloa.com/resources/innovation
parloa.com
ObservedHigh confidenceVerified 29 Oct 2026
Parloa — official product updates & releases

parloa.com/resources/innovation ("Product Updates & Releases"): dated Innovation Releases, e.g. "Oct 2026 ... Personal Agent Middleware".

https://www.parloa.com/resources/innovation/ ↗
PolyAIdocs.poly.ai/releases/overview
docs.poly.ai
ObservedHigh confidenceVerified 29 Oct 2026
PolyAI — official release notes

docs.poly.ai/releases/overview: "PolyAI releases monthly Studio updates."

https://docs.poly.ai/releases/overview ↗
Source repository
ParloaNot yet verified
PolyAINot yet verified

Recent record

Each side’s own record · not a score
Recent record of Parloa and PolyAI, side by side
ReadingParloaPolyAI
Verified changes2 in 30 days · 2 in 90 days · Voice support median 00 in 30 days · 0 in 90 days · Voice support median 0
Last verified change15 Oct 2026 · 22 days ago5 Aug 2026 · 93 days ago
Activity · 90 daysNo value (insufficient history)No value (insufficient history)
Latest list-price moveNo verified priceNo verified price
Pricing on recordNo verified priceNo verified price
Comparable facts6 of 10 verified7 of 10 verified

Parloa · latest 3

  1. Release

    Personal Agent Middleware for requests from customers' AI agents

    Parloa introduced Personal Agent Middleware, which applies a brand's rules and permissions when personal AI agents contact support on a customer's behalf.

    parloa.com
    ObservedHigh confidencePublished 15 Oct 2026
    Parloa — official blog: Personal Agent Middleware
    https://www.parloa.com/blog/ensuring-reliable-service-when-personal-ai-agents-are-your-customers/ ↗
  2. Release

    Context Intelligence carries customer context across conversations

    Parloa launched Context Intelligence, a customer-understanding layer that lets its AI agents remember facts across conversations and channels.

    parloa.com
    ObservedHigh confidencePublished 8 Oct 2026
    Parloa — official blog: Context Intelligence
    https://www.parloa.com/blog/parloa-context-intelligence/ ↗

PolyAI · latest 3

  1. Release

    New 1–5 PolyScore across voice, messaging, and email

    PolyAI moved its automated conversation quality score from 0–10 to a 1–5 scale with a transparent rubric that evaluates voice, messaging, and email.

    docs.poly.ai
    ObservedHigh confidencePublished 5 Aug 2026
    PolyAI — official August 2026 release notes
    https://docs.poly.ai/releases/notes/26.08 ↗

Keep comparing

Both in Voice support
ParloaFull record →PolyAIFull record →Parloa alternatives→PolyAI alternatives→Parloa pricingnot verifiedPolyAI pricingnot verified
Compared using 16 verified facts · oldest record verified 29 Oct 2026. Tools appear in URL order, alphabetically by identifier — it implies no ranking.