PolyAI
Enterprise Voice AI: The Agentic Dialog Platform
An enterprise platform for building and running customer-service voice agents in Agent Studio, on PolyAI's own models, with chat and messaging on the same agents. Ongoing use is priced per minute through sales.Editorial
docs.poly.ai
docs.poly.ai releases: "PolyAI ADK: A local, Git-like workflow for Agent Studio projects"; "Builder MCP: ... build, test, and deploy agents from your IDE."
https://docs.poly.ai/releases/overview ↗poly.ai
poly.ai/pricing: "Channels: Voice, chat and messaging on the same platform and the same agents."; docs.poly.ai lists "SMS and RCS".
https://poly.ai/pricing ↗poly.ai
poly.ai/pricing (Platform): "Ongoing use of the voice agent is priced on a per-minute basis, which includes proactive performance improvements, maintenance and 24/7 support." "Talk to our team".
https://poly.ai/pricing ↗Pricing
USD · list price · monthly billing unless notedNo price for PolyAI has been verified yet.
Only 1 logged change; at least 3 are needed before a value is published.
- 0 verified changes · 30d
- 0 active days · 90d
- Latest change 93 days ago
Index history starts with the first recorded daily snapshot. Past values are never reconstructed.
No verified change in the last 90 days, and too little history for a value.
- Recent changes
- 0 verified changes in the last 30 days · 0 in 7 · 0 in 90. Latest 5 Aug 2026 (93 days ago).
- 7d (evidence for recent changes)30d (evidence for recent changes)90d (evidence for recent changes)Latest (evidence for recent changes)
- vs segment · 30d
- The same as the Voice support median of 0 per tool.
- PolyAI (evidence for vs segment · 30d)Voice support (evidence for vs segment · 30d)
- List price
- No price has been verified.
- Release
New 1–5 PolyScore across voice, messaging, and email
PolyAI moved its automated conversation quality score from 0–10 to a 1–5 scale with a transparent rubric that evaluates voice, messaging, and email.
docs.poly.ai
ObservedHigh confidencePublished 5 Aug 2026PolyAI — official August 2026 release noteshttps://docs.poly.ai/releases/notes/26.08 ↗
Verification log1 day with observations · 9 fact and 0 price observations
- 29 Oct 20269 facts verified
A verification re-reads a first-party page. It refreshes freshness and is listed here; only a dated, sourced event becomes a change.
Evidence
9/12 facts verified · 6 sourcesFacts ledger
docs.poly.ai
docs.poly.ai releases: "PolyAI ADK: A local, Git-like workflow for Agent Studio projects"; "Builder MCP: ... build, test, and deploy agents from your IDE."
https://docs.poly.ai/releases/overview ↗poly.ai
poly.ai/pricing: "Channels: Voice, chat and messaging on the same platform and the same agents."; docs.poly.ai lists "SMS and RCS".
https://poly.ai/pricing ↗docs.poly.ai
docs.poly.ai: "Escalations — resolve what it can, then hand off to a human with full context."
https://docs.poly.ai ↗poly.ai
poly.ai/security "Fluent in your tools": Amazon Web Services, Five9, NICE, Salesforce, Twilio, Verizon Business, Zendesk; poly.ai/pricing: "Pre-built connectors ... or any API or MCP server."
https://poly.ai/security ↗poly.ai
poly.ai Developers menu: "Build with Wren; ADK; MCP; Platform API; Dialog-RSN-1 API"; poly.ai: "The Dialog-RSN-1 API is live."
https://poly.ai ↗poly.ai
poly.ai/pricing (Platform): "Ongoing use of the voice agent is priced on a per-minute basis, which includes proactive performance improvements, maintenance and 24/7 support." "Talk to our team".
https://poly.ai/pricing ↗poly.ai
poly.ai/pricing: "SOC 2 and ISO 27001 certified infrastructure, with regular audits and testing"; per-minute rate "includes ... 24/7 support".
https://poly.ai/pricing ↗docs.poly.ai
PolyAI platform documentation (Agent Studio, ADK, API reference, MCP, integrations).
https://docs.poly.ai ↗docs.poly.ai
docs.poly.ai/releases/overview: "PolyAI releases monthly Studio updates."
https://docs.poly.ai/releases/overview ↗Sources · first-party pages read for this record
| Source | Type | Backs |
|---|---|---|
| PolyAI — official pricing pagepoly.ai/pricing | official site | 3 |
| PolyAI — official documentationdocs.poly.ai | official docs | 2 |
| PolyAI — official release notesdocs.poly.ai/releases/overview | official docs | 2 |
| PolyAI — official August 2026 release notesdocs.poly.ai/releases/notes/26.08 | official docs | 1 |
| PolyAI — official security pagepoly.ai/security | official site | 1 |
| PolyAI — official sitepoly.ai | official site | 1 |
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Compare & alternatives
All 2 alternatives, with evidence → · Switch from PolyAI →Head-to-head with PolyAI’s editorial peer set — the count is how many verified facts differ, not which tool is better.
- ParloaVoice support3 differences →
- SynthflowVoice support3 differences →