Customer Service & SupportConversation intelligence
Conversation intelligence
AI quality assurance, coaching, and analytics over customer conversations. Editorial
Prices in this segmentChanges 4Comparisons 3
- Tools tracked
- 3
- Monthly entry price
- —too few verified
- Fewer than two tools with a verified monthly entry price on one basis
- Free tier
- 0of 3 verified
- Changes · 30 days
- 11 tool
- 0 pricing events on record (all time): price moves, plan, and availability changes
- Last 30 days
- This segment logged 1 verified change in the last 30 days. No comparison with the 30 days before: direct tracking does not cover all of them.
- Last 30 days (evidence for last 30 days)
- Share of changes
- 1 of 71 (1%) verified changes across all tracked tools in the last 30 days came from this segment (1 tool with a change). It holds 3 of 72 tracked tools (4%).
- This segment · 30 days (evidence for share of changes)All · 30 days (evidence for share of changes)Tracked tools (evidence for share of changes)
- Monthly entry price
- None of the 3 tools has a verified paid monthly price. Of the other 3: 3 have no verified price.
- Prices (evidence for monthly entry price)
- Activity
- 0 tools with an Activity value — too few for a segment median.
- Segment (evidence for activity)
Changes per week · Conversation intelligence
- Pricing & plans
- Releases
- Availability & platforms
- Ownership & names
| Week starting | Changes |
|---|---|
| 17 Aug 2026 | 0 |
| 24 Aug 2026 | 0 |
| 31 Aug 2026 | 0 |
| 7 Sept 2026 | 0 |
| 14 Sept 2026 | 0 |
| 21 Sept 2026 | 0 |
| 28 Sept 2026 | 0 |
| 5 Oct 2026 | 0 |
| 12 Oct 2026 | 1 |
| 19 Oct 2026 | 0 |
| 26 Oct 2026 | 0 |
| 2 Nov 2026 | 0 |
Recently active
ActivityToolMarketCap Activity Index v1
- CrestaNo value publishedInsufficient history1 verified change · 30d · 1 active day · 90d
- Level AINo value publishedInsufficient history0 verified changes · 30d · 0 active days · 90d
- Observe.AINo value publishedInsufficient history0 verified changes · 30d · 0 active days · 90d
Recorded change activity, ordered highest first — not quality, adoption, or popularity. Release cadence differs by segment. How it is calculated
Board
3 toolsOrdered by most recent verified change first · no ranking
| Select to compare | Segment | Delivery | The lowest verified paid plan billed monthly, in USD, read from the vendor’s own pricing page. Free plans and custom quotes are not entry prices. | Free tierYes when the vendor’s own pricing shows a plan that costs nothing to start — a verified $0 plan or a sourced free-tier fact. | ActivityThe Activity Index: 0–100 for how much verified, dated change was logged for the tool in the last 90 days. It measures activity — not quality, usage, or popularity.0–100 · 90 days | The most recent change logged from a first-party source — a price, plan, release, platform, availability, or ownership change — and how long ago it happened. | When the oldest current fact or price on this record was last checked against the vendor’s page. Everything in the row is at least this fresh. | How many of the standard profile facts are verified with a source. Gaps read “Not yet verified” — they are never guessed. | ||
|---|---|---|---|---|---|---|---|---|---|---|
CrestaCresta | Conversation intelligence | Not yet verified | Not yet verified | Not yet verified | Insufficient history | Release3 weeks ago Cresta launches Deputy Agent, a long-running AI agent for customer operations | 8 days ago | 7/12 | Conversation intelligence8 days ago | |
Level AILevel AI | Conversation intelligence | Not yet verified | Not yet verified | Not yet verified | Insufficient history | Release3 months ago Level AI introduces Latitude, seven CX-specific models | 8 days ago | 6/12 | Conversation intelligence8 days ago | |
Observe.AIObserve.AI | Conversation intelligence | Not yet verified | Not yet verified | Not yet verified | Insufficient history | Release5 months ago Observe.AI launches Companion Agent for frontline teams | 8 days ago | 7/12 | Conversation intelligence8 days ago |
Activity is the 0–100 Activity Index: verified change over 90 days, not quality. How it is measured →
Select two rows to compare them side by side.
Entry prices & free tiers
Lowest verified paid monthly list price per tool, ordered by price — not a ranking. “—” means not yet verified.
Latest releases
- CrestaRelease
Cresta launches Deputy Agent, a long-running AI agent for customer operations
Deputy Agent automates work that continues after a customer interaction, executing workflows across systems and teams until the job is done.
cresta.com
ObservedHigh confidencePublished 13 Oct 2026Cresta — official blog post introducing Deputy Agenthttps://cresta.com/blog/meet-deputy-agent-a-long-running-ai-agent-built-for-customer-operations ↗ - CrestaRelease
Cresta launches next-generation Cresta Insights
An upgraded AI Analyst, Topic Discovery, and new Real-Time Trends make Cresta Insights more real-time and agentic.
cresta.com
ObservedHigh confidencePublished 29 Jul 2026Cresta — official press release on next-generation Cresta Insightshttps://cresta.com/press/cresta-launches-next-generation-of-cresta-insights-to-unlock-deeper-more-actionable-intelligence-from-customer-conversations ↗ - Level AIRelease
Level AI introduces Latitude, seven CX-specific models
Level AI Latitude adds seven domain-specific models for customer experience that the company says run 4x faster and up to 49x cheaper with accuracy on par with frontier LLMs.
thelevel.ai
ObservedHigh confidencePublished 15 Jul 2026Level AI — official blog post introducing Level AI Latitudehttps://thelevel.ai/blog/introducing-level-ai-latitude-cx-specific-models-for-customer-experience ↗ - Observe.AIRelease
Observe.AI launches Companion Agent for frontline teams
Companion Agent is a multi-agent interface that supports human agents before, during, and after each interaction with context, step-by-step guidance, and after-call summaries.
observe.ai
ObservedHigh confidencePublished 13 May 2026Observe.AI — official press release launching Companion Agenthttps://www.observe.ai/press-releases/observe-ai-launches-companion-agent-to-support-frontline-teams ↗
Alternatives in Conversation intelligence
Comparisons in this segment
What changed
- CrestaRelease
Cresta launches Deputy Agent, a long-running AI agent for customer operations
Deputy Agent automates work that continues after a customer interaction, executing workflows across systems and teams until the job is done.
cresta.com
ObservedHigh confidencePublished 13 Oct 2026Cresta — official blog post introducing Deputy Agenthttps://cresta.com/blog/meet-deputy-agent-a-long-running-ai-agent-built-for-customer-operations ↗ - CrestaRelease
Cresta launches next-generation Cresta Insights
An upgraded AI Analyst, Topic Discovery, and new Real-Time Trends make Cresta Insights more real-time and agentic.
cresta.com
ObservedHigh confidencePublished 29 Jul 2026Cresta — official press release on next-generation Cresta Insightshttps://cresta.com/press/cresta-launches-next-generation-of-cresta-insights-to-unlock-deeper-more-actionable-intelligence-from-customer-conversations ↗ - Level AIRelease
Level AI introduces Latitude, seven CX-specific models
Level AI Latitude adds seven domain-specific models for customer experience that the company says run 4x faster and up to 49x cheaper with accuracy on par with frontier LLMs.
thelevel.ai
ObservedHigh confidencePublished 15 Jul 2026Level AI — official blog post introducing Level AI Latitudehttps://thelevel.ai/blog/introducing-level-ai-latitude-cx-specific-models-for-customer-experience ↗ - Observe.AIRelease
Observe.AI launches Companion Agent for frontline teams
Companion Agent is a multi-agent interface that supports human agents before, during, and after each interaction with context, step-by-step guidance, and after-call summaries.
observe.ai
ObservedHigh confidencePublished 13 May 2026Observe.AI — official press release launching Companion Agenthttps://www.observe.ai/press-releases/observe-ai-launches-companion-agent-to-support-frontline-teams ↗
Pricing in this segment
No price movement or pricing, plan, or availability change is on the record for this segment yet. Current prices →