Week 45
Latest
JunieReleaseJunie Eco mode hands implementation to a lower-cost modelGitHub CopilotPlansGitHub Enterprise now includes Copilot for every licensed userSierraReleaseSierra launches Compliance Console for outbound agentsGitHub CopilotReleaseGitHub Copilot Fusion becomes generally availableGitHub CopilotReleaseGitHub Agentic Workflows become generally availableAmpPlatformAmp launches an Android appMicrosoft 365 CopilotReleaseLearning Agent and admin-deployed custom MCP connectors arrive in CopilotKiroPlansKiro replaces its upgrade discount with a free first month and 500 trial creditsGleanReleaseGlean release 565 adds agent import/export and an Azure Files connectorGoogle AntigravityReleaseAntigravity 2.28 adds a built-in browser and any-file attachmentsSynthesiaReleaseSynthesia launches a Localization API for dubbing videos at scaleRunwayReleaseRunway launches Runway Ads for generating and publishing ad variantsOpenCodeReleaseOpenCode 2.2 adds Desktop plugins and a refreshed desktop appOpenAI CodexReleaseGPT-6.1 Terra becomes available in Codex
Verified
ToolMarketCap
Changes / Observe.AI
Observe.AIRelease

Observe.AI launches Companion Agent for frontline teams

Companion Agent is a multi-agent interface that supports human agents before, during, and after each interaction with context, step-by-step guidance, and after-call summaries.

Receipt
observe.ai
ObservedHigh confidencePublished 13 May 2026
Observe.AI — official press release launching Companion Agent
https://www.observe.ai/press-releases/observe-ai-launches-companion-agent-to-support-frontline-teams ↗
Read it on observe.ai ↗

Logged from the vendor’s own page. ToolMarketCap records the dated event; it does not rate it.

Also in Conversation intelligence

Segment changes
  1. CrestaRelease

    Cresta launches Deputy Agent, a long-running AI agent for customer operations

    Deputy Agent automates work that continues after a customer interaction, executing workflows across systems and teams until the job is done.

    cresta.com
    ObservedHigh confidencePublished 13 Oct 2026
    Cresta — official blog post introducing Deputy Agent
    https://cresta.com/blog/meet-deputy-agent-a-long-running-ai-agent-built-for-customer-operations ↗
  2. CrestaRelease

    Cresta launches next-generation Cresta Insights

    An upgraded AI Analyst, Topic Discovery, and new Real-Time Trends make Cresta Insights more real-time and agentic.

    cresta.com
    ObservedHigh confidencePublished 29 Jul 2026
    Cresta — official press release on next-generation Cresta Insights
    https://cresta.com/press/cresta-launches-next-generation-of-cresta-insights-to-unlock-deeper-more-actionable-intelligence-from-customer-conversations ↗
  3. Level AIRelease

    Level AI introduces Latitude, seven CX-specific models

    Level AI Latitude adds seven domain-specific models for customer experience that the company says run 4x faster and up to 49x cheaper with accuracy on par with frontier LLMs.

    thelevel.ai
    ObservedHigh confidencePublished 15 Jul 2026
    Level AI — official blog post introducing Level AI Latitude
    https://thelevel.ai/blog/introducing-level-ai-latitude-cx-specific-models-for-customer-experience ↗

As of 6 Nov 2026