Cresta
AI Operating System for Customer Experience
A contact-center AI platform whose Conversation Intelligence suite (Insights, AI Analyst, Automation Discovery, Quality Management, Coach) analyses every human and AI agent conversation, alongside Agentic Assist for live agents and customer-facing AI Agents. It is sold through sales demos.Editorial
cresta.com
cresta.com/ai-agent-omnichannel: "Cresta AI Agent unifies voice and digital interactions into one seamless experience."
https://cresta.com/ai-agent-omnichannel ↗cresta.com
cresta.com: CTAs are "Book a demo"; the site publishes no pricing page (cresta.com/pricing returns "Page Not Found").
https://cresta.com ↗Pricing
USD · list price · monthly billing unless notedNo price for Cresta has been verified yet.
Only 2 logged changes; at least 3 are needed before a value is published.
- 1 verified change · 30d
- 1 active day · 90d
- 1 kind of change: releases
- Latest change 24 days ago
Index history starts with the first recorded daily snapshot. Past values are never reconstructed.
- Release
Cresta launches Deputy Agent, a long-running AI agent for customer operations
Deputy Agent automates work that continues after a customer interaction, executing workflows across systems and teams until the job is done.
cresta.com
ObservedHigh confidencePublished 13 Oct 2026Cresta — official blog post introducing Deputy Agenthttps://cresta.com/blog/meet-deputy-agent-a-long-running-ai-agent-built-for-customer-operations ↗
- Recent changes
- 1 verified change in the last 30 days · 0 in 7 · 1 in 90. Latest 13 Oct 2026 (24 days ago).
- 7d (evidence for recent changes)30d (evidence for recent changes)90d (evidence for recent changes)Latest (evidence for recent changes)
- vs segment · 30d
- More than the Conversation intelligence median of 0 per tool.
- Cresta (evidence for vs segment · 30d)Conversation intelligence (evidence for vs segment · 30d)
- List price
- No price has been verified.
- Release
Cresta launches Deputy Agent, a long-running AI agent for customer operations
Deputy Agent automates work that continues after a customer interaction, executing workflows across systems and teams until the job is done.
cresta.com
ObservedHigh confidencePublished 13 Oct 2026Cresta — official blog post introducing Deputy Agenthttps://cresta.com/blog/meet-deputy-agent-a-long-running-ai-agent-built-for-customer-operations ↗ - Release
Cresta launches next-generation Cresta Insights
An upgraded AI Analyst, Topic Discovery, and new Real-Time Trends make Cresta Insights more real-time and agentic.
cresta.com
ObservedHigh confidencePublished 29 Jul 2026Cresta — official press release on next-generation Cresta Insightshttps://cresta.com/press/cresta-launches-next-generation-of-cresta-insights-to-unlock-deeper-more-actionable-intelligence-from-customer-conversations ↗
Verification log1 day with observations · 7 fact and 0 price observations
- 29 Oct 20267 facts verified
A verification re-reads a first-party page. It refreshes freshness and is listed here; only a dated, sourced event becomes a change.
Evidence
7/12 facts verified · 8 sourcesFacts ledger
cresta.com
cresta.com/ai-agent-omnichannel: "Cresta AI Agent unifies voice and digital interactions into one seamless experience."
https://cresta.com/ai-agent-omnichannel ↗cresta.com
cresta.com/integrations: "Cresta seamlessly integrates with existing tech stacks"; categories Telephony | Chat, Knowledge, CRM | CEC, Marketing, Data, with logos incl. Salesforce, Zendesk, Genesys, Five9, NICE.
https://cresta.com/integrations ↗docs.cresta.com
docs.cresta.com: "Use the API References page to build, integrate, and extend functionality with developer documentation"; "Please log in to access all tabs and documents".
https://docs.cresta.com ↗cresta.com
cresta.com: CTAs are "Book a demo"; the site publishes no pricing page (cresta.com/pricing returns "Page Not Found").
https://cresta.com ↗cresta.com
cresta.com/trust: "Cresta is among the first ISO/IEC 42001 certified companies"; "all PII is automatically redacted — backed by PCI-DSS and ISO 27701 compliance".
https://cresta.com/trust ↗docs.cresta.com
docs.cresta.com: "Cresta Help provides the resources you need to understand capabilities, configure features, explore integrations" (most content requires login).
https://docs.cresta.com ↗cresta.com
cresta.com/press ("Company and product announcements") lists dated releases, e.g. "Cresta Launches Deputy Agent…" (Oct 13, 2026).
https://cresta.com/press ↗Sources · first-party pages read for this record
| Source | Type | Backs |
|---|---|---|
| Cresta — official help and documentationdocs.cresta.com | official docs | 2 |
| Cresta — official AI Agent omnichannel pagecresta.com/ai-agent-omnichannel | official site | 1 |
| Cresta — official blog post introducing Deputy Agentcresta.com/blog/meet-deputy-agent-a-long-running-ai-agent-built-for-customer-operations | official site | 1 |
| Cresta — official integrations pagecresta.com/integrations | official site | 1 |
| Cresta — official press release on next-generation Cresta Insightscresta.com/press/cresta-launches-next-generation-of-cresta-insights-to-unlock-deeper-more-actionable-intelligence-from-customer-conversations | official site | 1 |
| Cresta — official press releasescresta.com/press | official site | 1 |
| Cresta — official sitecresta.com | official site | 1 |
| Cresta — official trust and security pagecresta.com/trust | official site | 1 |
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