Week 45
Latest
JunieReleaseJunie Eco mode hands implementation to a lower-cost modelGitHub CopilotPlansGitHub Enterprise now includes Copilot for every licensed userSierraReleaseSierra launches Compliance Console for outbound agentsGitHub CopilotReleaseGitHub Copilot Fusion becomes generally availableGitHub CopilotReleaseGitHub Agentic Workflows become generally availableAmpPlatformAmp launches an Android appMicrosoft 365 CopilotReleaseLearning Agent and admin-deployed custom MCP connectors arrive in CopilotKiroPlansKiro replaces its upgrade discount with a free first month and 500 trial creditsGleanReleaseGlean release 565 adds agent import/export and an Azure Files connectorGoogle AntigravityReleaseAntigravity 2.28 adds a built-in browser and any-file attachmentsSynthesiaReleaseSynthesia launches a Localization API for dubbing videos at scaleRunwayReleaseRunway launches Runway Ads for generating and publishing ad variantsOpenCodeReleaseOpenCode 2.2 adds Desktop plugins and a refreshed desktop appOpenAI CodexReleaseGPT-6.1 Terra becomes available in Codex
Verified
ToolMarketCap
CrestaCresta · Conversation intelligence
Entry price
Not yet verified
Free tier
Not yet verified
Logged activity · 90d
Insufficient history
2Verified differences2Shared6Not yet verified
Observe.AIObserve.AI · Conversation intelligence
Entry price
Not yet verified
Free tier
Not yet verified
Logged activity · 90d
Insufficient history

Cresta vs Observe.AI

2Verified differences0Pricing differences · 2 not verified for both1Cresta · verified changes 30d0Observe.AI · verified changes 30d
Last 30 daysCresta logged 1 verified change, Observe.AI 0 verified changes.
Evidence4 of 10 compared facts are verified for both; 1 only for Cresta, 2 only for Observe.AI, and 3 for neither.

At a glance

Verified values · no winner is picked
Cresta and Observe.AI: price, free tier, licence, self-hosting, enterprise
DimensionCrestaObserve.AI
Entry priceNot yet verifiedNot yet verified
Free tierNot yet verifiedNot yet verified
Open sourceNot yet verifiedNot yet verified
Self-hostingNot yet verifiedNot yet verified
Enterprise (SSO + offering)Not yet verifiedYes
Switch from CrestaSwitch from Observe.AIAdd Cresta to a stackAdd Observe.AI to a stack

Where they differ

2
Support channels
CrestaVoice, digital — one context across channels
cresta.com
ObservedHigh confidenceVerified 29 Oct 2026
Cresta — official AI Agent omnichannel page

cresta.com/ai-agent-omnichannel: "Cresta AI Agent unifies voice and digital interactions into one seamless experience."

https://cresta.com/ai-agent-omnichannel ↗
Observe.AIVoice, chat, email — analysed and stitched into one case per customer
observe.ai
ObservedHigh confidenceVerified 29 Oct 2026
Observe.AI — official Interaction Intelligence page

observe.ai/platform/interaction-intelligence: "Cross-channel stitching — voice, chat & email under one case"; "Auto QA evaluates every call and chat against your rubric".

https://www.observe.ai/platform/interaction-intelligence ↗
App integrations
CrestaSalesforce, Zendesk, ServiceNow, Genesys, Five9, NICE, Amazon Connect — telephony, CRM, knowledge, data
cresta.com
ObservedHigh confidenceVerified 29 Oct 2026
Cresta — official integrations page

cresta.com/integrations: "Cresta seamlessly integrates with existing tech stacks"; categories Telephony | Chat, Knowledge, CRM | CEC, Marketing, Data, with logos incl. Salesforce, Zendesk, Genesys, Five9, NICE.

https://cresta.com/integrations ↗
Observe.AI250+ integrations — CRM, CCaaS, telephony, BI (e.g. Amazon Connect, 8x8, Aircall)
observe.ai
ObservedHigh confidenceVerified 29 Oct 2026
Observe.AI — official integrations page

observe.ai/platform/integrations: "Bring every insight, workflow, and system together with 250+ secure integrations"; the directory lists 8x8, Aircall, Amazon Connect and others.

https://www.observe.ai/platform/integrations ↗

Pricing face-off

USD list price · monthly billing
CrestaFree tier: not yet verified
No paid price verified yet
Observe.AIFree tier: not yet verified
No paid price verified yet

Where they match

2Toggle
Business model
CrestaCustom pricing — sold through sales demos; no public price list
cresta.com
ObservedHigh confidenceVerified 29 Oct 2026
Cresta — official site

cresta.com: CTAs are "Book a demo"; the site publishes no pricing page (cresta.com/pricing returns "Page Not Found").

https://cresta.com ↗
Observe.AICustom pricing — sold through sales demos; no public price list
observe.ai
ObservedHigh confidenceVerified 29 Oct 2026
Observe.AI — official site

observe.ai: every product CTA is "Get a Demo"; the site publishes no pricing page (observe.ai/pricing returns 404).

https://www.observe.ai ↗
Enterprise
CrestaEnterprise — ISO/IEC 42001 certified; PCI-DSS and ISO 27701; Trust Center
cresta.com
ObservedHigh confidenceVerified 29 Oct 2026
Cresta — official trust and security page

cresta.com/trust: "Cresta is among the first ISO/IEC 42001 certified companies"; "all PII is automatically redacted — backed by PCI-DSS and ISO 27701 compliance".

https://cresta.com/trust ↗
Observe.AIEnterprise — customer-managed keys, BYOK for LLMs, private VPC peering, tenant-isolated storage
observe.ai
ObservedHigh confidenceVerified 29 Oct 2026
Observe.AI — official trust, security and responsible AI page

observe.ai trust page: "Customer Managed Keys (CMK)", "BYOK for LLMs", "VPN & Private VPC Peering", "Tenant-Isolated Storage", "Configurable Data Retention".

https://www.observe.ai/platform/trust-security-responsible-ai ↗

Not yet verified for one or both

6
Delivery
CrestaNot yet verified
Observe.AINot yet verified
Platforms
CrestaNot yet verified
Observe.AINot yet verified
Human handoff
CrestaNot yet verified
Observe.AIYes — Voice AI live-transfers to a human with full context
observe.ai
ObservedHigh confidenceVerified 29 Oct 2026
Observe.AI — official Voice AI page

observe.ai/ai-agents/for-customers/voice-ai: "Seamless live transfer to a human with full context, on the right rules."

https://www.observe.ai/ai-agents/for-customers/voice-ai ↗
API
CrestaYes — API references in Cresta Help (login required)
docs.cresta.com
ObservedHigh confidenceVerified 29 Oct 2026
Cresta — official help and documentation

docs.cresta.com: "Use the API References page to build, integrate, and extend functionality with developer documentation"; "Please log in to access all tabs and documents".

https://docs.cresta.com ↗
Observe.AINot yet verified
Free tier
CrestaNot yet verified
Observe.AINot yet verified
Single sign-on
CrestaNot yet verified
Observe.AIYes — SSO with MFA and role-based access control
observe.ai
ObservedHigh confidenceVerified 29 Oct 2026
Observe.AI — official trust, security and responsible AI page

observe.ai trust page: "SSO — Single Sign-On for secure, centralized authentication"; "pre-model redaction of PII/PCI/PHI, SSO/MFA, granular RBAC, and BYOK/KYOK".

https://www.observe.ai/platform/trust-security-responsible-ai ↗

References

Links — shown, never counted as differences
Documentation
Crestadocs.cresta.com
docs.cresta.com
ObservedHigh confidenceVerified 29 Oct 2026
Cresta — official help and documentation

docs.cresta.com: "Cresta Help provides the resources you need to understand capabilities, configure features, explore integrations" (most content requires login).

https://docs.cresta.com ↗
Observe.AINot yet verified
Changelog
Crestacresta.com/press
cresta.com
ObservedHigh confidenceVerified 29 Oct 2026
Cresta — official press releases

cresta.com/press ("Company and product announcements") lists dated releases, e.g. "Cresta Launches Deputy Agent…" (Oct 13, 2026).

https://cresta.com/press ↗
Observe.AIobserve.ai/news-and-pr
observe.ai
ObservedHigh confidenceVerified 29 Oct 2026
Observe.AI — official news and press page

observe.ai/news-and-pr lists dated announcements, e.g. "Observe.AI Launches Performance Agents for CX…" (September 8, 2026).

https://www.observe.ai/news-and-pr ↗
Source repository
CrestaNot yet verified
Observe.AINot yet verified

Recent record

Each side’s own record · not a score
Recent record of Cresta and Observe.AI, side by side
ReadingCrestaObserve.AI
Verified changes1 in 30 days · 1 in 90 days · Conversation intelligence median 00 in 30 days · 0 in 90 days · Conversation intelligence median 0
Last verified change13 Oct 2026 · 24 days ago13 May 2026 · 177 days ago
Activity · 90 daysNo value (insufficient history)No value (insufficient history)
Latest list-price moveNo verified priceNo verified price
Pricing on recordNo verified priceNo verified price
Comparable facts5 of 10 verified6 of 10 verified

Cresta · latest 3

  1. Release

    Cresta launches Deputy Agent, a long-running AI agent for customer operations

    Deputy Agent automates work that continues after a customer interaction, executing workflows across systems and teams until the job is done.

    cresta.com
    ObservedHigh confidencePublished 13 Oct 2026
    Cresta — official blog post introducing Deputy Agent
    https://cresta.com/blog/meet-deputy-agent-a-long-running-ai-agent-built-for-customer-operations ↗
  2. Release

    Cresta launches next-generation Cresta Insights

    An upgraded AI Analyst, Topic Discovery, and new Real-Time Trends make Cresta Insights more real-time and agentic.

    cresta.com
    ObservedHigh confidencePublished 29 Jul 2026
    Cresta — official press release on next-generation Cresta Insights
    https://cresta.com/press/cresta-launches-next-generation-of-cresta-insights-to-unlock-deeper-more-actionable-intelligence-from-customer-conversations ↗

Observe.AI · latest 3

  1. Release

    Observe.AI launches Companion Agent for frontline teams

    Companion Agent is a multi-agent interface that supports human agents before, during, and after each interaction with context, step-by-step guidance, and after-call summaries.

    observe.ai
    ObservedHigh confidencePublished 13 May 2026
    Observe.AI — official press release launching Companion Agent
    https://www.observe.ai/press-releases/observe-ai-launches-companion-agent-to-support-frontline-teams ↗

Keep comparing

Both in Conversation intelligence
CrestaFull record →Observe.AIFull record →Cresta alternatives→Observe.AI alternatives→Cresta pricingnot verifiedObserve.AI pricingnot verified
Compared using 14 verified facts · oldest record verified 29 Oct 2026. Tools appear in URL order, alphabetically by identifier — it implies no ranking.