Week 45
Latest
JunieReleaseJunie Eco mode hands implementation to a lower-cost modelGitHub CopilotPlansGitHub Enterprise now includes Copilot for every licensed userSierraReleaseSierra launches Compliance Console for outbound agentsGitHub CopilotReleaseGitHub Copilot Fusion becomes generally availableGitHub CopilotReleaseGitHub Agentic Workflows become generally availableAmpPlatformAmp launches an Android appMicrosoft 365 CopilotReleaseLearning Agent and admin-deployed custom MCP connectors arrive in CopilotKiroPlansKiro replaces its upgrade discount with a free first month and 500 trial creditsGleanReleaseGlean release 565 adds agent import/export and an Azure Files connectorGoogle AntigravityReleaseAntigravity 2.28 adds a built-in browser and any-file attachmentsSynthesiaReleaseSynthesia launches a Localization API for dubbing videos at scaleRunwayReleaseRunway launches Runway Ads for generating and publishing ad variantsOpenCodeReleaseOpenCode 2.2 adds Desktop plugins and a refreshed desktop appOpenAI CodexReleaseGPT-6.1 Terra becomes available in Codex
Verified
ToolMarketCap
CrestaCresta · Conversation intelligence
Entry price
Not yet verified
Free tier
Not yet verified
Logged activity · 90d
Insufficient history
2Verified differences2Shared6Not yet verified
Level AILevel AI · Conversation intelligence
Entry price
Not yet verified
Free tier
Not yet verified
Logged activity · 90d
Insufficient history

Cresta vs Level AI

2Verified differences0Pricing differences · 2 not verified for both1Cresta · verified changes 30d0Level AI · verified changes 30d
Last 30 daysCresta logged 1 verified change, Level AI 0 verified changes.
Evidence4 of 10 compared facts are verified for both; 1 only for Cresta, 1 only for Level AI, and 4 for neither.

At a glance

Verified values · no winner is picked
Cresta and Level AI: price, free tier, licence, self-hosting, enterprise
DimensionCrestaLevel AI
Entry priceNot yet verifiedNot yet verified
Free tierNot yet verifiedNot yet verified
Open sourceNot yet verifiedNot yet verified
Self-hostingNot yet verifiedNot yet verified
Enterprise (SSO + offering)Not yet verifiedYes
Switch from CrestaSwitch from Level AIAdd Cresta to a stackAdd Level AI to a stack

Where they differ

2
Support channels
CrestaVoice, digital — one context across channels
cresta.com
ObservedHigh confidenceVerified 29 Oct 2026
Cresta — official AI Agent omnichannel page

cresta.com/ai-agent-omnichannel: "Cresta AI Agent unifies voice and digital interactions into one seamless experience."

https://cresta.com/ai-agent-omnichannel ↗
Level AICalls, chats, emails — plus bot conversations
thelevel.ai
ObservedHigh confidenceVerified 29 Oct 2026
Level AI — official quality assurance product page

thelevel.ai QA page: "Score 100 percent of calls, chats, emails, and bot conversations with standards your team can defend."

https://thelevel.ai/product/quality-assurance-contact-center ↗
App integrations
CrestaSalesforce, Zendesk, ServiceNow, Genesys, Five9, NICE, Amazon Connect — telephony, CRM, knowledge, data
cresta.com
ObservedHigh confidenceVerified 29 Oct 2026
Cresta — official integrations page

cresta.com/integrations: "Cresta seamlessly integrates with existing tech stacks"; categories Telephony | Chat, Knowledge, CRM | CEC, Marketing, Data, with logos incl. Salesforce, Zendesk, Genesys, Five9, NICE.

https://cresta.com/integrations ↗
Level AIZendesk, Salesforce, Intercom, Five9, Genesys, Talkdesk, Amazon Connect — plus knowledge, WFM, and LMS tools
thelevel.ai
ObservedHigh confidenceVerified 29 Oct 2026
Level AI — official integrations page

thelevel.ai/integrations: "Layer in Level AI into your existing call center stack"; lists Zendesk, Salesforce, Intercom, Five9, Genesys, Talkdesk, Amazon Connect, Guru, Lessonly.

https://thelevel.ai/integrations ↗

Pricing face-off

USD list price · monthly billing
CrestaFree tier: not yet verified
No paid price verified yet
Level AIFree tier: not yet verified
No paid price verified yet

Where they match

2Toggle
Business model
CrestaCustom pricing — sold through sales demos; no public price list
cresta.com
ObservedHigh confidenceVerified 29 Oct 2026
Cresta — official site

cresta.com: CTAs are "Book a demo"; the site publishes no pricing page (cresta.com/pricing returns "Page Not Found").

https://cresta.com ↗
Level AICustom pricing — sold through sales demos; no public price list
thelevel.ai
ObservedHigh confidenceVerified 29 Oct 2026
Level AI — official site

thelevel.ai: CTAs are "Schedule a demo" / "Get a demo"; no pricing page is published (thelevel.ai/pricing returns 404).

https://thelevel.ai ↗
Enterprise
CrestaEnterprise — ISO/IEC 42001 certified; PCI-DSS and ISO 27701; Trust Center
cresta.com
ObservedHigh confidenceVerified 29 Oct 2026
Cresta — official trust and security page

cresta.com/trust: "Cresta is among the first ISO/IEC 42001 certified companies"; "all PII is automatically redacted — backed by PCI-DSS and ISO 27701 compliance".

https://cresta.com/trust ↗
Level AIEnterprise — ISO 27001, SOC 2 Type II, HIPAA (BAA), PCI DSS, HITRUST, GDPR
thelevel.ai
ObservedHigh confidenceVerified 29 Oct 2026
Level AI — official security page

thelevel.ai/security: "ISO 27001 Type II", "SOC 2 Type II", "HIPAA Compliant — BAA available", "PCI DSS Compliant", "HITRUST CSF Certified", "GDPR Compliant".

https://thelevel.ai/security ↗

Not yet verified for one or both

6
Delivery
CrestaNot yet verified
Level AINot yet verified
Platforms
CrestaNot yet verified
Level AINot yet verified
Human handoff
CrestaNot yet verified
Level AINot yet verified
API
CrestaYes — API references in Cresta Help (login required)
docs.cresta.com
ObservedHigh confidenceVerified 29 Oct 2026
Cresta — official help and documentation

docs.cresta.com: "Use the API References page to build, integrate, and extend functionality with developer documentation"; "Please log in to access all tabs and documents".

https://docs.cresta.com ↗
Level AINot yet verified
Free tier
CrestaNot yet verified
Level AINot yet verified
Single sign-on
CrestaNot yet verified
Level AIYes — SSO with phishing-resistant MFA and SCIM provisioning
thelevel.ai
ObservedHigh confidenceVerified 29 Oct 2026
Level AI — official security page

thelevel.ai/security: "Identity & Access — SSO, FIDO2 phishing-resistant MFA, and SCIM-automated least-privilege provisioning."

https://thelevel.ai/security ↗

References

Links — shown, never counted as differences
Documentation
Crestadocs.cresta.com
docs.cresta.com
ObservedHigh confidenceVerified 29 Oct 2026
Cresta — official help and documentation

docs.cresta.com: "Cresta Help provides the resources you need to understand capabilities, configure features, explore integrations" (most content requires login).

https://docs.cresta.com ↗
Level AINot yet verified
Changelog
Crestacresta.com/press
cresta.com
ObservedHigh confidenceVerified 29 Oct 2026
Cresta — official press releases

cresta.com/press ("Company and product announcements") lists dated releases, e.g. "Cresta Launches Deputy Agent…" (Oct 13, 2026).

https://cresta.com/press ↗
Level AIthelevel.ai/blog
thelevel.ai
ObservedHigh confidenceVerified 29 Oct 2026
Level AI — official blog

thelevel.ai/blog ("Insights for smarter customer experiences") carries dated product announcements, e.g. the Level AI Latitude launch (Jul 15, 2026).

https://thelevel.ai/blog ↗
Source repository
CrestaNot yet verified
Level AINot yet verified

Recent record

Each side’s own record · not a score
Recent record of Cresta and Level AI, side by side
ReadingCrestaLevel AI
Verified changes1 in 30 days · 1 in 90 days · Conversation intelligence median 00 in 30 days · 0 in 90 days · Conversation intelligence median 0
Last verified change13 Oct 2026 · 24 days ago15 Jul 2026 · 114 days ago
Activity · 90 daysNo value (insufficient history)No value (insufficient history)
Latest list-price moveNo verified priceNo verified price
Pricing on recordNo verified priceNo verified price
Comparable facts5 of 10 verified5 of 10 verified

Cresta · latest 3

  1. Release

    Cresta launches Deputy Agent, a long-running AI agent for customer operations

    Deputy Agent automates work that continues after a customer interaction, executing workflows across systems and teams until the job is done.

    cresta.com
    ObservedHigh confidencePublished 13 Oct 2026
    Cresta — official blog post introducing Deputy Agent
    https://cresta.com/blog/meet-deputy-agent-a-long-running-ai-agent-built-for-customer-operations ↗
  2. Release

    Cresta launches next-generation Cresta Insights

    An upgraded AI Analyst, Topic Discovery, and new Real-Time Trends make Cresta Insights more real-time and agentic.

    cresta.com
    ObservedHigh confidencePublished 29 Jul 2026
    Cresta — official press release on next-generation Cresta Insights
    https://cresta.com/press/cresta-launches-next-generation-of-cresta-insights-to-unlock-deeper-more-actionable-intelligence-from-customer-conversations ↗

Level AI · latest 3

  1. Release

    Level AI introduces Latitude, seven CX-specific models

    Level AI Latitude adds seven domain-specific models for customer experience that the company says run 4x faster and up to 49x cheaper with accuracy on par with frontier LLMs.

    thelevel.ai
    ObservedHigh confidencePublished 15 Jul 2026
    Level AI — official blog post introducing Level AI Latitude
    https://thelevel.ai/blog/introducing-level-ai-latitude-cx-specific-models-for-customer-experience ↗

Keep comparing

Both in Conversation intelligence
CrestaFull record →Level AIFull record →Cresta alternatives→Level AI alternatives→Cresta pricingnot verifiedLevel AI pricingnot verified
Compared using 13 verified facts · oldest record verified 29 Oct 2026. Tools appear in URL order, alphabetically by identifier — it implies no ranking.