Level AI
Full stack AI agents for the entire customer experience journey
A contact-center intelligence platform whose Auto-QA (QA-GPT) scores every call, chat, email, and bot conversation, alongside coaching, agent assist, voice-of-the-customer analytics, and a virtual agent. It runs on Level AI Latitude, the company's own CX-specific models, and is sold through sales demos.Editorial
thelevel.ai
thelevel.ai QA page: "Score 100 percent of calls, chats, emails, and bot conversations with standards your team can defend."
https://thelevel.ai/product/quality-assurance-contact-center ↗thelevel.ai
thelevel.ai/security: "Identity & Access — SSO, FIDO2 phishing-resistant MFA, and SCIM-automated least-privilege provisioning."
https://thelevel.ai/security ↗thelevel.ai
thelevel.ai: CTAs are "Schedule a demo" / "Get a demo"; no pricing page is published (thelevel.ai/pricing returns 404).
https://thelevel.ai ↗Pricing
USD · list price · monthly billing unless notedNo price for Level AI has been verified yet.
Only 1 logged change; at least 3 are needed before a value is published.
- 0 verified changes · 30d
- 0 active days · 90d
- Latest change 114 days ago
Index history starts with the first recorded daily snapshot. Past values are never reconstructed.
No verified change in the last 90 days, and too little history for a value.
- Recent changes
- 0 verified changes in the last 30 days · 0 in 7 · 0 in 90. Latest 15 Jul 2026 (114 days ago).
- 7d (evidence for recent changes)30d (evidence for recent changes)90d (evidence for recent changes)Latest (evidence for recent changes)
- vs segment · 30d
- The same as the Conversation intelligence median of 0 per tool.
- Level AI (evidence for vs segment · 30d)Conversation intelligence (evidence for vs segment · 30d)
- List price
- No price has been verified.
- Release
Level AI introduces Latitude, seven CX-specific models
Level AI Latitude adds seven domain-specific models for customer experience that the company says run 4x faster and up to 49x cheaper with accuracy on par with frontier LLMs.
thelevel.ai
ObservedHigh confidencePublished 15 Jul 2026Level AI — official blog post introducing Level AI Latitudehttps://thelevel.ai/blog/introducing-level-ai-latitude-cx-specific-models-for-customer-experience ↗
Verification log1 day with observations · 6 fact and 0 price observations
- 29 Oct 20266 facts verified
A verification re-reads a first-party page. It refreshes freshness and is listed here; only a dated, sourced event becomes a change.
Evidence
6/12 facts verified · 6 sourcesFacts ledger
thelevel.ai
thelevel.ai QA page: "Score 100 percent of calls, chats, emails, and bot conversations with standards your team can defend."
https://thelevel.ai/product/quality-assurance-contact-center ↗thelevel.ai
thelevel.ai/integrations: "Layer in Level AI into your existing call center stack"; lists Zendesk, Salesforce, Intercom, Five9, Genesys, Talkdesk, Amazon Connect, Guru, Lessonly.
https://thelevel.ai/integrations ↗thelevel.ai
thelevel.ai: CTAs are "Schedule a demo" / "Get a demo"; no pricing page is published (thelevel.ai/pricing returns 404).
https://thelevel.ai ↗thelevel.ai
thelevel.ai/security: "Identity & Access — SSO, FIDO2 phishing-resistant MFA, and SCIM-automated least-privilege provisioning."
https://thelevel.ai/security ↗thelevel.ai
thelevel.ai/security: "ISO 27001 Type II", "SOC 2 Type II", "HIPAA Compliant — BAA available", "PCI DSS Compliant", "HITRUST CSF Certified", "GDPR Compliant".
https://thelevel.ai/security ↗thelevel.ai
thelevel.ai/blog ("Insights for smarter customer experiences") carries dated product announcements, e.g. the Level AI Latitude launch (Jul 15, 2026).
https://thelevel.ai/blog ↗Sources · first-party pages read for this record
| Source | Type | Backs |
|---|---|---|
| Level AI — official security pagethelevel.ai/security | official site | 2 |
| Level AI — official blogthelevel.ai/blog | official site | 1 |
| Level AI — official blog post introducing Level AI Latitudethelevel.ai/blog/introducing-level-ai-latitude-cx-specific-models-for-customer-experience | official site | 1 |
| Level AI — official integrations pagethelevel.ai/integrations | official site | 1 |
| Level AI — official quality assurance product pagethelevel.ai/product/quality-assurance-contact-center | official site | 1 |
| Level AI — official sitethelevel.ai | official site | 1 |
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Compare & alternatives
All 2 alternatives, with evidence → · Switch from Level AI →Head-to-head with Level AI’s editorial peer set — the count is how many verified facts differ, not which tool is better.
- CrestaConversation intelligence2 differences →
- Observe.AIConversation intelligence2 differences →