Week 45
Latest
JunieReleaseJunie Eco mode hands implementation to a lower-cost modelGitHub CopilotPlansGitHub Enterprise now includes Copilot for every licensed userSierraReleaseSierra launches Compliance Console for outbound agentsGitHub CopilotReleaseGitHub Copilot Fusion becomes generally availableGitHub CopilotReleaseGitHub Agentic Workflows become generally availableAmpPlatformAmp launches an Android appMicrosoft 365 CopilotReleaseLearning Agent and admin-deployed custom MCP connectors arrive in CopilotKiroPlansKiro replaces its upgrade discount with a free first month and 500 trial creditsGleanReleaseGlean release 565 adds agent import/export and an Azure Files connectorGoogle AntigravityReleaseAntigravity 2.28 adds a built-in browser and any-file attachmentsSynthesiaReleaseSynthesia launches a Localization API for dubbing videos at scaleRunwayReleaseRunway launches Runway Ads for generating and publishing ad variantsOpenCodeReleaseOpenCode 2.2 adds Desktop plugins and a refreshed desktop appOpenAI CodexReleaseGPT-6.1 Terra becomes available in Codex
Verified
ToolMarketCap

Customer Service & Support pricing

Every verified plan and list price, read from each vendor’s own pricing page. USD, monthly billing unless noted, per user where the plan is per-user. Custom “contact sales” pricing has no number and isn’t shown as one.

A price changed? Suggest an updateHow prices are verified

Verified prices
28each with a receipt
Verified monthly entry price
2of 13 tools
Tools with a verified paid plan billed monthly; the rest have none on record
Pricing & plan changes
10 price moves
MarketAll marketsAI CodingAssistants & ResearchWork & ProductivityAutomation & AgentsCreative AICustomer Service & SupportSales & Marketing
SegmentAllAI helpdesksConversation intelligenceSupport agentsVoice support

Pricing reference4 tools · lowest entry price first

  • GorgiasAI helpdesksEntry price: $10/moStarterFree tier: NoEnterprise: Custom planVerified: 29 Oct10 plans
    Plans for Gorgias
    PlanPriceBillingReceipt
    AI Agent automated interaction (past plan limit)$1.50Usage-based
    gorgias.com
    ObservedHigh confidenceVerified 29 Oct 2026
    Gorgias — official pricing page

    gorgias.com/pricing: AI Agent "Then a $1.50 per automated interaction fee past your limit."

    https://www.gorgias.com/pricing ↗
    Starter$10Monthly
    gorgias.com
    ObservedHigh confidenceVerified 29 Oct 2026
    Gorgias — official pricing page

    gorgias.com/pricing: Starter "$10 /mo", "Billed monthly · cancel anytime", 50 tickets/month; "Monthly billing only".

    https://www.gorgias.com/pricing ↗
    Basic$50Annual
    gorgias.com
    ObservedHigh confidenceVerified 29 Oct 2026
    Gorgias — official pricing page

    gorgias.com/pricing (Annual): Basic "$50 /mo", "$600 billed annually".

    https://www.gorgias.com/pricing ↗
    Basic$60Monthly
    gorgias.com
    ObservedHigh confidenceVerified 29 Oct 2026
    Gorgias — official pricing page

    gorgias.com/pricing: Basic "$60 /mo", "Billed monthly", 300 tickets/month.

    https://www.gorgias.com/pricing ↗
    Pro$300Annual
    gorgias.com
    ObservedHigh confidenceVerified 29 Oct 2026
    Gorgias — official pricing page

    gorgias.com/pricing (Annual): Pro "$300 /mo", "$3,600 billed annually".

    https://www.gorgias.com/pricing ↗
    Pro$360Monthly
    gorgias.com
    ObservedHigh confidenceVerified 29 Oct 2026
    Gorgias — official pricing page

    gorgias.com/pricing: Pro "$360 /mo", "Billed monthly", 2,000 tickets/month.

    https://www.gorgias.com/pricing ↗
    Pro + AI Agent$471Annual
    gorgias.com
    ObservedHigh confidenceVerified 29 Oct 2026
    Gorgias — official pricing page

    gorgias.com/pricing (Add AI Agent, Annual): Pro "$471 /mo", "$5,652 billed annually".

    https://www.gorgias.com/pricing ↗
    Pro + AI Agent$550Monthly
    gorgias.com
    ObservedHigh confidenceVerified 29 Oct 2026
    Gorgias — official pricing page

    gorgias.com/pricing (Add AI Agent, Monthly): Pro "$550 /mo", 2,000 tickets and 190 automated interactions per month.

    https://www.gorgias.com/pricing ↗
    Advanced$750Annual
    gorgias.com
    ObservedHigh confidenceVerified 29 Oct 2026
    Gorgias — official pricing page

    gorgias.com/pricing (Annual): Advanced "$750 /mo", "$9,000 billed annually".

    https://www.gorgias.com/pricing ↗
    Advanced$900Monthly
    gorgias.com
    ObservedHigh confidenceVerified 29 Oct 2026
    Gorgias — official pricing page

    gorgias.com/pricing: Advanced "$900 /mo", "Billed monthly", 5,000 tickets/month.

    https://www.gorgias.com/pricing ↗

    Gorgias pricing & history →vs Freshdesk →Alternatives →

  • ZendeskAI helpdesksEntry price: $25/seat/moSupport TeamFree tier: NoEnterprise: Suite Enterprise + CopilotVerified: 29 Oct8 plans
    Plans for Zendesk
    PlanPriceBillingReceipt
    AI agents — committed resolutions$1.50Usage-based
    zendesk.com
    ObservedHigh confidenceVerified 29 Oct 2026
    Zendesk — official pricing page

    zendesk.com/pricing: "Committed automated resolutions ... adding more automated resolutions" $1.50 on each plan.

    https://www.zendesk.com/pricing/ ↗
    AI agents — pay-as-you-go resolutions$2Usage-based
    zendesk.com
    ObservedHigh confidenceVerified 29 Oct 2026
    Zendesk — official pricing page

    zendesk.com/pricing: "Pay-as-you-go resolutions ... flexible automated resolutions" $2.00 on each plan.

    https://www.zendesk.com/pricing/ ↗
    Support Team$19Annual
    zendesk.com
    ObservedHigh confidenceVerified 29 Oct 2026
    Zendesk — official pricing page

    zendesk.com/pricing: "Annual subscription (per agent/month)" Support Team $19 ("agent/month paid yearly").

    https://www.zendesk.com/pricing/ ↗
    Support Team$25Monthly
    zendesk.com
    ObservedHigh confidenceVerified 29 Oct 2026
    Zendesk — official pricing page

    zendesk.com/pricing: "Monthly subscription (per agent/month)" Support Team $25.

    https://www.zendesk.com/pricing/ ↗
    Suite Team$55Annual
    zendesk.com
    ObservedHigh confidenceVerified 29 Oct 2026
    Zendesk — official pricing page

    zendesk.com/pricing: Suite Team "$55 agent/month paid yearly"; includes "AI Agents".

    https://www.zendesk.com/pricing/ ↗
    Suite Team$69Monthly
    zendesk.com
    ObservedHigh confidenceVerified 29 Oct 2026
    Zendesk — official pricing page

    zendesk.com/pricing: "Monthly subscription (per agent/month)" Suite Team $69.

    https://www.zendesk.com/pricing/ ↗
    Suite Professional$115Annual
    zendesk.com
    ObservedHigh confidenceVerified 29 Oct 2026
    Zendesk — official pricing page

    zendesk.com/pricing: Suite Professional "$115 agent/month paid yearly".

    https://www.zendesk.com/pricing/ ↗
    Suite Professional$149Monthly
    zendesk.com
    ObservedHigh confidenceVerified 29 Oct 2026
    Zendesk — official pricing page

    zendesk.com/pricing: "Monthly subscription (per agent/month)" Suite Professional $149.

    https://www.zendesk.com/pricing/ ↗

    Zendesk pricing & history →vs Freshdesk →Alternatives →

  • FreshdeskAI helpdesksEntry price: No monthly priceAnnual $19/moFree tier: NoEnterprise: Enterprise planVerified: 29 Oct4 plans
    Plans for Freshdesk
    PlanPriceBillingReceipt
    Growth$19Annual
    freshworks.com
    ObservedHigh confidenceVerified 29 Oct 2026
    Freshdesk — official pricing page

    freshworks.com/freshdesk/pricing: Growth "$19 /agent/month, billed annually", "Freddy AI Agent (first 500 sessions included)".

    https://www.freshworks.com/freshdesk/pricing/ ↗
    Additional AI Agent sessions$49Usage-based
    freshworks.com
    ObservedHigh confidenceVerified 29 Oct 2026
    Freshdesk — official pricing page

    freshworks.com/freshdesk/pricing: "Additional AI Agent sessions $49/100 sessions" on Growth, Pro, and Enterprise.

    https://www.freshworks.com/freshdesk/pricing/ ↗
    Pro$55Annual
    freshworks.com
    ObservedHigh confidenceVerified 29 Oct 2026
    Freshdesk — official pricing page

    freshworks.com/freshdesk/pricing: Pro "$55 /agent/month, billed annually".

    https://www.freshworks.com/freshdesk/pricing/ ↗
    Enterprise$89Annual
    freshworks.com
    ObservedHigh confidenceVerified 29 Oct 2026
    Freshdesk — official pricing page

    freshworks.com/freshdesk/pricing: Enterprise "$89 /agent/month, billed annually".

    https://www.freshworks.com/freshdesk/pricing/ ↗

    Freshdesk pricing & history →vs Gorgias →Alternatives →

  • IntercomAI helpdesksEntry price: No monthly priceAnnual $29/moFree tier: NoEnterprise: Expert plan plus sales contractsVerified: 29 Oct6 plans
    Plans for Intercom
    PlanPriceBillingReceipt
    Fin AI Agent$0.99Usage-based
    intercom.com
    ObservedHigh confidenceVerified 29 Oct 2026
    Intercom — official pricing page

    intercom.com/pricing: "Fin is priced at $0.99 per outcome"; "You're only charged once per conversation".

    https://www.intercom.com/pricing ↗
    Fin Voice$1.99Usage-based
    intercom.com
    ObservedHigh confidenceVerified 29 Oct 2026
    Intercom — official pricing page

    intercom.com/pricing: "Fin Voice is available via sales at $1.99 per voice outcome."

    https://www.intercom.com/pricing ↗
    Essential (new customers)$19Annual
    intercom.com
    ObservedHigh confidenceVerified 29 Oct 2026
    Intercom — official pricing page

    intercom.com/pricing (Pay annually): Essential "$19 per seat/mo", "New customers save 35%"; "Discount applies to all seats for as long as you remain subscribed."

    https://www.intercom.com/pricing ↗
    Essential$29Annual
    intercom.com
    ObservedHigh confidenceVerified 29 Oct 2026
    Intercom — official pricing page

    intercom.com/pricing (Pay annually): Essential "Intercom helpdesk $29 per seat/mo" shown struck through as the list price.

    https://www.intercom.com/pricing ↗
    Advanced$85Annual
    intercom.com
    ObservedHigh confidenceVerified 29 Oct 2026
    Intercom — official pricing page

    intercom.com/pricing (Pay annually): Advanced "Intercom helpdesk $85 per seat/mo".

    https://www.intercom.com/pricing ↗
    Expert$132Annual
    intercom.com
    ObservedHigh confidenceVerified 29 Oct 2026
    Intercom — official pricing page

    intercom.com/pricing (Pay annually): Expert "Intercom helpdesk $132 per seat/mo".

    https://www.intercom.com/pricing ↗

    Intercom pricing & history →vs Freshdesk →Alternatives →

Entry price is the lowest verified paid plan billed monthly, in USD. Open a row for every plan with its receipt. Annual-only prices and custom quotes are never converted into a monthly figure.

Pricing readingsAI helpdesks

How readings are derived
Monthly entry price
2 of 4 tools have a verified monthly entry price — 1 per plan: at $10/mo; 1 per seat: at $25/seat/mo. Of the other 2: 2 have no paid plan billed monthly.
Reference (evidence for monthly entry price)
List-price moves
No list-price movement has been observed on the record.
Price moves (evidence for list-price moves)
Pricing & plans
1 pricing or plan change across 1 tool in the last 30 days; 1 in the last 90 days.
Last 30 days (evidence for pricing & plans)Last 90 days (evidence for pricing & plans)

Entry prices by segmentwhere paid plans start

AI helpdesksNo verified monthly entry price · 2 of 4 with a verified monthly entry price
+2 without oneZendesk $25/seat/mo (other basis, not on this axis)
Entry price = a tool’s lowest verified paid plan, billed monthly, in USD. The axis shows per-plan prices only; per-seat and per-user prices are listed beside each row and never placed on the same scale. One dot per price; a bigger dot with a number means several tools start at that price. Hover a dot for the tools. The tick is the per-plan median, shown when at least half of the segment, and at least three tools, have a verified per-plan monthly price.
View as table
SegmentEntry priceTools
AI helpdesks$10Gorgias

What movedobserved list-price changes

Every pricing change

History starts here. Every price on this page was first verified on 29 Oct 2026. When a re-check finds a different price, it is logged as a change and charted here. Re-checks that find the same price only refresh the date.Earlier pricing and plan changes are already in the change log.