Week 45
Latest
JunieReleaseJunie Eco mode hands implementation to a lower-cost modelGitHub CopilotPlansGitHub Enterprise now includes Copilot for every licensed userSierraReleaseSierra launches Compliance Console for outbound agentsGitHub CopilotReleaseGitHub Copilot Fusion becomes generally availableGitHub CopilotReleaseGitHub Agentic Workflows become generally availableAmpPlatformAmp launches an Android appMicrosoft 365 CopilotReleaseLearning Agent and admin-deployed custom MCP connectors arrive in CopilotKiroPlansKiro replaces its upgrade discount with a free first month and 500 trial creditsGleanReleaseGlean release 565 adds agent import/export and an Azure Files connectorGoogle AntigravityReleaseAntigravity 2.28 adds a built-in browser and any-file attachmentsSynthesiaReleaseSynthesia launches a Localization API for dubbing videos at scaleRunwayReleaseRunway launches Runway Ads for generating and publishing ad variantsOpenCodeReleaseOpenCode 2.2 adds Desktop plugins and a refreshed desktop appOpenAI CodexReleaseGPT-6.1 Terra becomes available in Codex
Verified
ToolMarketCap

Activity Index · Customer Service & Support

Methodology v1

How much verified change ToolMarketCap has recorded for each tool over the last 90 days — counted from dated, first-party changes. It measures observed activity, not popularity, adoption, or quality, and a market new to the record shows limited history.

As of 6 Nov 2026Exact formula and worked example

Median activity
—/ 100 · 0 tools
The middle value across tools with a value; each tick is one tool
Verified changes · 30 days
95 of 13 tools active
Confidence
0high
0 high · 0 moderate · 0 limited · 13 without a value
Where tools sit on the 0–100 scaleEach tick is one tool; taller means several share the value. Further right means more verified change in 90 days — not a better tool. 0 moderate · 0 limited confidence · 13 without a value.

Highest observed activity90-day window

    More recorded change activity is not better: a tool that ships rarely and deliberately scores low by design.

    The changes behind itmost recent

    Older changes on the market tape

    No verified change in the last 7 days. The most recent ones feeding the index:

    1. JunieReleaseJunie Eco mode hands implementation to a lower-cost model
    2. GitHub CopilotPlansGitHub Enterprise now includes Copilot for every licensed user
    3. SierraReleaseSierra launches Compliance Console for outbound agents
    4. GitHub CopilotReleaseGitHub Copilot Fusion becomes generally available
    5. GitHub CopilotReleaseGitHub Agentic Workflows become generally available
    6. AmpPlatformAmp launches an Android app
    7. Microsoft 365 CopilotReleaseLearning Agent and admin-deployed custom MCP connectors arrive in Copilot
    8. KiroPlansKiro replaces its upgrade discount with a free first month and 500 trial credits

    Every tool13 tools

    ToolActivityConfidenceChanges 30dActive days 90dKinds of change · 90dLatest
    CrestaConversation intelligenceNo value publishedInsufficient history11Releases24d
    DecagonSupport agentsNo value publishedInsufficient history01Releases36d
    ForethoughtSupport agentsNo value publishedInsufficient history00—225d
    FreshdeskAI helpdesksNo value publishedInsufficient history00—161d
    GorgiasAI helpdesksNo value publishedInsufficient history22Releases · Availability & platforms23d
    IntercomAI helpdesksNo value publishedInsufficient history22Pricing & plans · Releases21d
    Level AIConversation intelligenceNo value publishedInsufficient history00—114d
    Observe.AIConversation intelligenceNo value publishedInsufficient history00—177d
    ParloaVoice supportNo value publishedInsufficient history22Releases22d
    PolyAIVoice supportNo value publishedInsufficient history00—93d
    SierraSupport agentsNo value publishedInsufficient history22Releases · Availability & platforms9d
    SynthflowVoice supportNo value publishedInsufficient history02Releases31d
    ZendeskAI helpdesksNo value publishedInsufficient history01Availability & platforms39d

    Ordered by observed activity, then name; ties share a value. Tools with insufficient history are listed last with no value — missing is never zero. A value of 0 means no verified change in 90 days on a record that covers the window.

    By segmenteditorial classification

    AI helpdesksMedian—Changes 30d46% of all changesActive 30d2/4Conversation intelligenceMedian—Changes 30d11% of all changesActive 30d1/3Support agentsMedian—Changes 30d23% of all changesActive 30d1/3Voice supportMedian—Changes 30d23% of all changesActive 30d1/3

    Segments differ in natural release cadence; their medians describe recorded activity, not the quality or size of a segment. Values are not normalized within segments.

    What the index is — and is not

    One number per tool, from 0 to 100, summarizing how much verified, dated change ToolMarketCap logged for it in the last 90 days. Newer changes count more; a value is published only when the record behind it is long enough.

    It counts
    • Dated changes logged from first-party sources
    • Distinct days with a change — newer days weigh more
    • How many kinds of change those were
    • With a stated confidence in the record behind it
    It does not measure
    • Popularity, adoption, usage, or market share
    • Product quality, or which tool is better
    • Revenue, valuation, traffic, or sentiment
    • How big or important any single change was
    Formula · tmc-activity-v1
    Activity = round(100 × (0.7 × Volume + 0.3 × Breadth))

window     the last 90 whole UTC days, today included
weight     w(day) = 0.5 ^ (age in days / 30)
Volume     min(1, ln(1 + V) / ln(1 + 4))
           V = Σ w over distinct days with at least one change
Breadth    min(1, (Σ over kinds of the largest w in that kind) / 3)
           kinds: pricing & plans, releases, availability & platforms, ownership & names

    90-day window · weight halves every 30 days · same-day changes count once · daily snapshots recorded since 11 Oct 2026. Full methodology and worked example →