Customer Service & Support tools
Every tracked tool with its lowest verified paid price, free tier, Activity, and latest sourced change. Filter by market or segment, search, or order by any factual column — there is no ranking.
- Tools tracked
- 727 markets · 25 segments
- Verified monthly entry price
- 42of 72
- Tools with a verified paid plan billed monthly; the rest have none on record
13 of 72 toolsOrdered by most recent verified change first · no ranking
| Select to compare | Segment | Delivery | The lowest verified paid plan billed monthly, in USD, read from the vendor’s own pricing page. Free plans and custom quotes are not entry prices. | Free tierYes when the vendor’s own pricing shows a plan that costs nothing to start — a verified $0 plan or a sourced free-tier fact. | ActivityThe Activity Index: 0–100 for how much verified, dated change was logged for the tool in the last 90 days. It measures activity — not quality, usage, or popularity.0–100 · 90 days | The most recent change logged from a first-party source — a price, plan, release, platform, availability, or ownership change — and how long ago it happened. | When the oldest current fact or price on this record was last checked against the vendor’s page. Everything in the row is at least this fresh. | How many of the standard profile facts are verified with a source. Gaps read “Not yet verified” — they are never guessed. | ||
|---|---|---|---|---|---|---|---|---|---|---|
SierraSierra | Support agents | Managed agent platform | Not yet verified | Not yet verified | Insufficient history | Release9 days ago Sierra launches Compliance Console for outbound agents | 8 days ago | 7/12 | Support agents8 days ago | |
IntercomIntercom | AI helpdesks | Web app | No monthly priceAnnual from $29/mo | No | Insufficient history | Release3 weeks ago Phone calls route to teammates by skill | 8 days ago | 11/12 | AI helpdesks8 days ago | |
ParloaParloa | Voice support | Not yet verified | Not yet verified | Not yet verified | Insufficient history | Release3 weeks ago Personal Agent Middleware for requests from customers' AI agents | 8 days ago | 7/12 | Voice support8 days ago | |
GorgiasGorgias | AI helpdesks | Not yet verified | $10/moStarter | No | Insufficient history | Availability3 weeks ago AI Agent on Socials becomes generally available | 8 days ago | 10/12 | AI helpdesks8 days ago | |
CrestaCresta | Conversation intelligence | Not yet verified | Not yet verified | Not yet verified | Insufficient history | Release3 weeks ago Cresta launches Deputy Agent, a long-running AI agent for customer operations | 8 days ago | 7/12 | Conversation intelligence8 days ago | |
SynthflowAgentFlow AI | Voice support | Web app | Not yet verified | Not yet verified | Insufficient history | Release4 weeks ago ChatGPT plugin, post-call emails, and a new Synthflow app | 8 days ago | 9/12 | Voice support8 days ago | |
DecagonDecagon | Support agents | Managed agent platform | Not yet verified | Not yet verified | Insufficient history | Release5 weeks ago Decagon launches Voice 3, Personal Agent Gateway, Agent Modules, and Duet Apprentice | 8 days ago | 8/12 | Support agents8 days ago | |
ZendeskZendesk | AI helpdesks | Not yet verified | $25/seat/moSupport Team | No | Insufficient history | Availability5 weeks ago Voice AI agents become generally available | 8 days ago | 10/12 | AI helpdesks8 days ago | |
PolyAIPolyAI | Voice support | Agent Studio | Not yet verified | Not yet verified | Insufficient history | Release3 months ago New 1–5 PolyScore across voice, messaging, and email | 8 days ago | 9/12 | Voice support8 days ago | |
Level AILevel AI | Conversation intelligence | Not yet verified | Not yet verified | Not yet verified | Insufficient history | Release3 months ago Level AI introduces Latitude, seven CX-specific models | 8 days ago | 6/12 | Conversation intelligence8 days ago | |
FreshdeskFreshworks | AI helpdesks | Web app | No monthly priceAnnual from $19/mo | No | Insufficient history | Availability5 months ago Email AI Agent reaches Freshdesk Pro and Enterprise | 8 days ago | 10/12 | AI helpdesks8 days ago | |
Observe.AIObserve.AI | Conversation intelligence | Not yet verified | Not yet verified | Not yet verified | Insufficient history | Release5 months ago Observe.AI launches Companion Agent for frontline teams | 8 days ago | 7/12 | Conversation intelligence8 days ago | |
ForethoughtZendesk | Support agents | Not yet verified | Not yet verified | Not yet verified | Insufficient history | Ownership7 months ago Zendesk completes its acquisition of Forethought | 8 days ago | 6/12 | Support agents8 days ago |
Activity is the 0–100 Activity Index: verified change over 90 days, not quality. How it is measured →
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