Week 45
Latest
JunieReleaseJunie Eco mode hands implementation to a lower-cost modelGitHub CopilotPlansGitHub Enterprise now includes Copilot for every licensed userSierraReleaseSierra launches Compliance Console for outbound agentsGitHub CopilotReleaseGitHub Copilot Fusion becomes generally availableGitHub CopilotReleaseGitHub Agentic Workflows become generally availableAmpPlatformAmp launches an Android appMicrosoft 365 CopilotReleaseLearning Agent and admin-deployed custom MCP connectors arrive in CopilotKiroPlansKiro replaces its upgrade discount with a free first month and 500 trial creditsGleanReleaseGlean release 565 adds agent import/export and an Azure Files connectorGoogle AntigravityReleaseAntigravity 2.28 adds a built-in browser and any-file attachmentsSynthesiaReleaseSynthesia launches a Localization API for dubbing videos at scaleRunwayReleaseRunway launches Runway Ads for generating and publishing ad variantsOpenCodeReleaseOpenCode 2.2 adds Desktop plugins and a refreshed desktop appOpenAI CodexReleaseGPT-6.1 Terra becomes available in Codex
Verified
ToolMarketCap

Customer Service & Support change log

Every dated change across Customer Service & Support tools — pricing, plans, releases, platforms, availability, ownership — each linked to the vendor’s own page. Re-checking a value that didn’t move is not a change.

Missing a change? Suggest an updateWhat counts as a change

Last 7 days
0none logged
Last 30 days
95 tools
1 pricing or plan change, 6 releases, and 2 availability and platform changes
Last 90 days
138 tools
1 pricing or plan change, 9 releases, and 3 availability and platform changes
On record
1913 tools
Every logged change, each with a first-party receipt
–W34–W351W36–W37–W38–W392W403W415W42–W432W44Now
Logged changes per week, by kind — “–” marks a week before tracking began. Each week's brief covers every market.
  • Pricing & plans
  • Releases
  • Availability & platforms
  • Ownership & names
Logged changes per week, by kind — “–” marks a week before tracking began. Each week's brief covers every market.
Week startingChanges
17 Aug 2026Not tracked
24 Aug 2026Not tracked
31 Aug 20261
7 Sept 2026Not tracked
14 Sept 2026Not tracked
21 Sept 2026Not tracked
28 Sept 20262
5 Oct 20263
12 Oct 20265
19 Oct 2026Not tracked
26 Oct 20262
2 Nov 20260
KindAllPricing & plans1Releases13Availability & platforms4Ownership & names1
SegmentAllAI helpdesksConversation intelligenceSupport agentsVoice support

6 changes · newest first · AI helpdesks segment →

Week 42 · 12 Oct – 18 Oct 20263 of 5 changes · Brief →

  1. IntercomRelease

    Phone calls route to teammates by skill

    Inbound Intercom phone calls now ring the teammate with the matching skill first, reusing the skills already used to route chats and emails.

    intercom.com
    ObservedHigh confidencePublished 16 Oct 2026
    Intercom — official changelog
    https://www.intercom.com/changes/en/160521-route-phone-calls-to-the-right-teammate-by-skill ↗
  2. IntercomPlans

    Workforce Management becomes part of the Pro add-on

    Intercom made Workforce Management (volume forecasting, scheduling, staffing gaps) available with the Pro add-on; Beta users need Pro to keep using it.

    intercom.com
    ObservedHigh confidencePublished 15 Oct 2026
    Intercom — official changelog
    https://www.intercom.com/changes/en/160332-plan-your-support-team-s-staffing-without-the-spreadsheet ↗
  3. GorgiasAvailability

    AI Agent on Socials becomes generally available

    After a beta, Gorgias AI Agent now answers on Instagram DMs, Facebook Messenger, and WhatsApp for all AI Agent customers, with same-thread handover to the team.

    updates.gorgias.com
    ObservedHigh confidencePublished 14 Oct 2026
    Gorgias — official update: AI Agent on Socials GA
    https://updates.gorgias.com/publications/ai-agent-on-socials-is-now-generally-available ↗

Week 41 · 5 Oct – 11 Oct 20261 of 3 changes · Brief →

  1. GorgiasRelease

    AI Coverage puts AI Agent intents and handovers on one page

    Gorgias released AI Coverage (formerly Intents), showing every intent with its tickets and handovers and letting teams choose what AI Agent handles or hands to the team.

    updates.gorgias.com
    ObservedHigh confidencePublished 8 Oct 2026
    Gorgias — official update: AI Coverage
    https://updates.gorgias.com/publications/control-what-ai-agent-handles-from-one-place-with-ai-coverage ↗

Week 40 · 28 Sept – 4 Oct 20261 of 2 changes · Brief →

  1. ZendeskAvailability

    Voice AI agents become generally available

    Zendesk made voice AI agents generally available for Zendesk voice customers, with end-to-end phone automation, handoff to human agents, transcripts, and support for 53 languages.

    support.zendesk.com
    ObservedHigh confidencePublished 28 Sept 2026
    Zendesk — official What's new in Zendesk: October 2026
    https://support.zendesk.com/hc/en-us/articles/11299475537306-What-s-new-in-Zendesk-October-2026 ↗

Week 22 · 25 May – 31 May 20261 change · Brief →

  1. FreshdeskAvailability

    Email AI Agent reaches Freshdesk Pro and Enterprise

    Freshworks' May 2026 launch post (May 13, 2026) states the Email AI Agent is available on the Pro and Enterprise plans for Freshdesk beginning May 29.

    freshworks.com
    ObservedHigh confidencePublished 29 May 2026
    Freshworks — official May 2026 product launch post
    https://www.freshworks.com/theworks/company-news/may-2026-launch/ ↗