PricingPricing changes
Customer Service & Support pricing changes
Observed list-price movements — a plan seen at one price, then at another — and every logged pricing, billing, plan, free-tier, and availability change. Direction is stated, never judged: a higher price is not “bad” and a lower one is not “good”.
- price movements
- 0
- pricing & plan · 90d
- 1
- events · 90d
- 4
4 events
- SierraAvailability
Sierra is available on Google Cloud Marketplace
Companies can buy Sierra through Google Cloud Marketplace, with qualifying purchases counting toward existing Google Cloud commitments.
sierra.ai
ObservedHigh confidencePublished 26 Oct 2026Sierra — official blog post on Google Cloud Marketplace availabilityhttps://sierra.ai/blog/sierra-is-on-google-cloud-marketplace ↗ - GorgiasAvailability
AI Agent on Socials becomes generally available
After a beta, Gorgias AI Agent now answers on Instagram DMs, Facebook Messenger, and WhatsApp for all AI Agent customers, with same-thread handover to the team.
updates.gorgias.com
ObservedHigh confidencePublished 14 Oct 2026Gorgias — official update: AI Agent on Socials GAhttps://updates.gorgias.com/publications/ai-agent-on-socials-is-now-generally-available ↗ - ZendeskAvailability
Voice AI agents become generally available
Zendesk made voice AI agents generally available for Zendesk voice customers, with end-to-end phone automation, handoff to human agents, transcripts, and support for 53 languages.
support.zendesk.com
ObservedHigh confidencePublished 28 Sept 2026Zendesk — official What's new in Zendesk: October 2026https://support.zendesk.com/hc/en-us/articles/11299475537306-What-s-new-in-Zendesk-October-2026 ↗ - FreshdeskAvailability
Email AI Agent reaches Freshdesk Pro and Enterprise
Freshworks' May 2026 launch post (May 13, 2026) states the Email AI Agent is available on the Pro and Enterprise plans for Freshdesk beginning May 29.
freshworks.com
ObservedHigh confidencePublished 29 May 2026Freshworks — official May 2026 product launch posthttps://www.freshworks.com/theworks/company-news/may-2026-launch/ ↗
Observed price history
History starts here. No observed list price has moved yet. Re-checking a price that hasn’t moved only refreshes its date; a different price is charted here.