Week 45
Latest
JunieReleaseJunie Eco mode hands implementation to a lower-cost modelGitHub CopilotPlansGitHub Enterprise now includes Copilot for every licensed userSierraReleaseSierra launches Compliance Console for outbound agentsGitHub CopilotReleaseGitHub Copilot Fusion becomes generally availableGitHub CopilotReleaseGitHub Agentic Workflows become generally availableAmpPlatformAmp launches an Android appMicrosoft 365 CopilotReleaseLearning Agent and admin-deployed custom MCP connectors arrive in CopilotKiroPlansKiro replaces its upgrade discount with a free first month and 500 trial creditsGleanReleaseGlean release 565 adds agent import/export and an Azure Files connectorGoogle AntigravityReleaseAntigravity 2.28 adds a built-in browser and any-file attachmentsSynthesiaReleaseSynthesia launches a Localization API for dubbing videos at scaleRunwayReleaseRunway launches Runway Ads for generating and publishing ad variantsOpenCodeReleaseOpenCode 2.2 adds Desktop plugins and a refreshed desktop appOpenAI CodexReleaseGPT-6.1 Terra becomes available in Codex
Verified
ToolMarketCap

Customer Service & Support change log

Every dated change across Customer Service & Support tools — pricing, plans, releases, platforms, availability, ownership — each linked to the vendor’s own page. Re-checking a value that didn’t move is not a change.

Missing a change? Suggest an updateWhat counts as a change

Last 7 days
0none logged
Last 30 days
95 tools
1 pricing or plan change, 6 releases, and 2 availability and platform changes
Last 90 days
138 tools
1 pricing or plan change, 9 releases, and 3 availability and platform changes
On record
1913 tools
Every logged change, each with a first-party receipt
–W34–W351W36–W37–W38–W392W403W415W42–W432W44Now
Logged changes per week, by kind — “–” marks a week before tracking began. Each week's brief covers every market.
  • Pricing & plans
  • Releases
  • Availability & platforms
  • Ownership & names
Logged changes per week, by kind — “–” marks a week before tracking began. Each week's brief covers every market.
Week startingChanges
17 Aug 2026Not tracked
24 Aug 2026Not tracked
31 Aug 20261
7 Sept 2026Not tracked
14 Sept 2026Not tracked
21 Sept 2026Not tracked
28 Sept 20262
5 Oct 20263
12 Oct 20265
19 Oct 2026Not tracked
26 Oct 20262
2 Nov 20260
KindAllPricing & plans1Releases13Availability & platforms4Ownership & names1
SegmentAllAI helpdesksConversation intelligenceSupport agentsVoice support

4 changes · newest first · Conversation intelligence segment →

Week 42 · 12 Oct – 18 Oct 20261 of 5 changes · Brief →

  1. CrestaRelease

    Cresta launches Deputy Agent, a long-running AI agent for customer operations

    Deputy Agent automates work that continues after a customer interaction, executing workflows across systems and teams until the job is done.

    cresta.com
    ObservedHigh confidencePublished 13 Oct 2026
    Cresta — official blog post introducing Deputy Agent
    https://cresta.com/blog/meet-deputy-agent-a-long-running-ai-agent-built-for-customer-operations ↗

Week 31 · 27 Jul – 2 Aug 20261 change · Brief →

  1. CrestaRelease

    Cresta launches next-generation Cresta Insights

    An upgraded AI Analyst, Topic Discovery, and new Real-Time Trends make Cresta Insights more real-time and agentic.

    cresta.com
    ObservedHigh confidencePublished 29 Jul 2026
    Cresta — official press release on next-generation Cresta Insights
    https://cresta.com/press/cresta-launches-next-generation-of-cresta-insights-to-unlock-deeper-more-actionable-intelligence-from-customer-conversations ↗

Week 29 · 13 Jul – 19 Jul 20261 change · Brief →

  1. Level AIRelease

    Level AI introduces Latitude, seven CX-specific models

    Level AI Latitude adds seven domain-specific models for customer experience that the company says run 4x faster and up to 49x cheaper with accuracy on par with frontier LLMs.

    thelevel.ai
    ObservedHigh confidencePublished 15 Jul 2026
    Level AI — official blog post introducing Level AI Latitude
    https://thelevel.ai/blog/introducing-level-ai-latitude-cx-specific-models-for-customer-experience ↗

Week 20 · 11 May – 17 May 20261 change · Brief →

  1. Observe.AIRelease

    Observe.AI launches Companion Agent for frontline teams

    Companion Agent is a multi-agent interface that supports human agents before, during, and after each interaction with context, step-by-step guidance, and after-call summaries.

    observe.ai
    ObservedHigh confidencePublished 13 May 2026
    Observe.AI — official press release launching Companion Agent
    https://www.observe.ai/press-releases/observe-ai-launches-companion-agent-to-support-frontline-teams ↗