Week 45
Latest
JunieReleaseJunie Eco mode hands implementation to a lower-cost modelGitHub CopilotPlansGitHub Enterprise now includes Copilot for every licensed userSierraReleaseSierra launches Compliance Console for outbound agentsGitHub CopilotReleaseGitHub Copilot Fusion becomes generally availableGitHub CopilotReleaseGitHub Agentic Workflows become generally availableAmpPlatformAmp launches an Android appMicrosoft 365 CopilotReleaseLearning Agent and admin-deployed custom MCP connectors arrive in CopilotKiroPlansKiro replaces its upgrade discount with a free first month and 500 trial creditsGleanReleaseGlean release 565 adds agent import/export and an Azure Files connectorGoogle AntigravityReleaseAntigravity 2.28 adds a built-in browser and any-file attachmentsSynthesiaReleaseSynthesia launches a Localization API for dubbing videos at scaleRunwayReleaseRunway launches Runway Ads for generating and publishing ad variantsOpenCodeReleaseOpenCode 2.2 adds Desktop plugins and a refreshed desktop appOpenAI CodexReleaseGPT-6.1 Terra becomes available in Codex
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ToolMarketCap

Change log

Every dated change across tracked tools — pricing, plans, releases, platforms, availability, ownership — each linked to the vendor’s own page. Re-checking a value that didn’t move is not a change.

Missing a change? Suggest an updateWhat counts as a change

Last 7 days
0none logged
Last 30 days
7141 tools
7 pricing and plan changes, 48 releases, 14 availability and platform changes, and 2 ownership and name changes
Last 90 days
17057 tools
19 pricing and plan changes, 118 releases, 28 availability and platform changes, and 5 ownership and name changes
On record
31367 tools
Every logged change, each with a first-party receipt
4W345W359W3613W3713W3815W3927W4019W4126W4217W4318W44Now
Logged changes per week, by kind. Select a week to read its brief.
  • Pricing & plans
  • Releases
  • Availability & platforms
  • Ownership & names
Logged changes per week, by kind. Select a week to read its brief.
Week startingChanges
17 Aug 20264
24 Aug 20265
31 Aug 20269
7 Sept 202613
14 Sept 202613
21 Sept 202615
28 Sept 202627
5 Oct 202619
12 Oct 202626
19 Oct 202617
26 Oct 202618
2 Nov 20260
KindAllPricing & plans87Releases157Availability & platforms55Ownership & names14
SegmentAllAgent buildersAI code editorsAI helpdesksAI search & researchApp buildersBackground agentsBusiness agentsCoding agentsConversation intelligenceDocuments & presentationsEnterprise assistantsGeneral assistantsIDE assistantsImage & designKnowledge & workspaceMarketing contentMeetings & transcriptionProspecting & outreachRevenue intelligenceSupport agentsVideoVoice & audioVoice supportWorkflow automationWriting & communication
Last 90 days (remove filter)

5 of 170 changes across 3 tools in the last 90 days · newest first · AI helpdesks segment →

Week 42 · 12 Oct – 18 Oct 20263 of 26 changes · Brief →

  1. IntercomRelease

    Phone calls route to teammates by skill

    Inbound Intercom phone calls now ring the teammate with the matching skill first, reusing the skills already used to route chats and emails.

    intercom.com
    ObservedHigh confidencePublished 16 Oct 2026
    Intercom — official changelog
    https://www.intercom.com/changes/en/160521-route-phone-calls-to-the-right-teammate-by-skill ↗
  2. IntercomPlans

    Workforce Management becomes part of the Pro add-on

    Intercom made Workforce Management (volume forecasting, scheduling, staffing gaps) available with the Pro add-on; Beta users need Pro to keep using it.

    intercom.com
    ObservedHigh confidencePublished 15 Oct 2026
    Intercom — official changelog
    https://www.intercom.com/changes/en/160332-plan-your-support-team-s-staffing-without-the-spreadsheet ↗
  3. GorgiasAvailability

    AI Agent on Socials becomes generally available

    After a beta, Gorgias AI Agent now answers on Instagram DMs, Facebook Messenger, and WhatsApp for all AI Agent customers, with same-thread handover to the team.

    updates.gorgias.com
    ObservedHigh confidencePublished 14 Oct 2026
    Gorgias — official update: AI Agent on Socials GA
    https://updates.gorgias.com/publications/ai-agent-on-socials-is-now-generally-available ↗

Week 41 · 5 Oct – 11 Oct 20261 of 19 changes · Brief →

  1. GorgiasRelease

    AI Coverage puts AI Agent intents and handovers on one page

    Gorgias released AI Coverage (formerly Intents), showing every intent with its tickets and handovers and letting teams choose what AI Agent handles or hands to the team.

    updates.gorgias.com
    ObservedHigh confidencePublished 8 Oct 2026
    Gorgias — official update: AI Coverage
    https://updates.gorgias.com/publications/control-what-ai-agent-handles-from-one-place-with-ai-coverage ↗

Week 40 · 28 Sept – 4 Oct 20261 of 27 changes · Brief →

  1. ZendeskAvailability

    Voice AI agents become generally available

    Zendesk made voice AI agents generally available for Zendesk voice customers, with end-to-end phone automation, handoff to human agents, transcripts, and support for 53 languages.

    support.zendesk.com
    ObservedHigh confidencePublished 28 Sept 2026
    Zendesk — official What's new in Zendesk: October 2026
    https://support.zendesk.com/hc/en-us/articles/11299475537306-What-s-new-in-Zendesk-October-2026 ↗