Week 45
Latest
JunieReleaseJunie Eco mode hands implementation to a lower-cost modelGitHub CopilotPlansGitHub Enterprise now includes Copilot for every licensed userSierraReleaseSierra launches Compliance Console for outbound agentsGitHub CopilotReleaseGitHub Copilot Fusion becomes generally availableGitHub CopilotReleaseGitHub Agentic Workflows become generally availableAmpPlatformAmp launches an Android appMicrosoft 365 CopilotReleaseLearning Agent and admin-deployed custom MCP connectors arrive in CopilotKiroPlansKiro replaces its upgrade discount with a free first month and 500 trial creditsGleanReleaseGlean release 565 adds agent import/export and an Azure Files connectorGoogle AntigravityReleaseAntigravity 2.28 adds a built-in browser and any-file attachmentsSynthesiaReleaseSynthesia launches a Localization API for dubbing videos at scaleRunwayReleaseRunway launches Runway Ads for generating and publishing ad variantsOpenCodeReleaseOpenCode 2.2 adds Desktop plugins and a refreshed desktop appOpenAI CodexReleaseGPT-6.1 Terra becomes available in Codex
Verified
ToolMarketCap

Customer Service & Support change log

Every dated change across Customer Service & Support tools — pricing, plans, releases, platforms, availability, ownership — each linked to the vendor’s own page. Re-checking a value that didn’t move is not a change.

Missing a change? Suggest an updateWhat counts as a change

Last 7 days
0none logged
Last 30 days
95 tools
1 pricing or plan change, 6 releases, and 2 availability and platform changes
Last 90 days
138 tools
1 pricing or plan change, 9 releases, and 3 availability and platform changes
On record
1913 tools
Every logged change, each with a first-party receipt
–W34–W351W36–W37–W38–W392W403W415W42–W432W44Now
Logged changes per week, by kind — “–” marks a week before tracking began. Each week's brief covers every market.
  • Pricing & plans
  • Releases
  • Availability & platforms
  • Ownership & names
Logged changes per week, by kind — “–” marks a week before tracking began. Each week's brief covers every market.
Week startingChanges
17 Aug 2026Not tracked
24 Aug 2026Not tracked
31 Aug 20261
7 Sept 2026Not tracked
14 Sept 2026Not tracked
21 Sept 2026Not tracked
28 Sept 20262
5 Oct 20263
12 Oct 20265
19 Oct 2026Not tracked
26 Oct 20262
2 Nov 20260
KindAllPricing & plans1Releases13Availability & platforms4Ownership & names1
SegmentAllAI helpdesksConversation intelligenceSupport agentsVoice support
Last 90 days (remove filter)

4 of 13 changes across 2 tools in the last 90 days · newest first · Voice support segment →

Week 42 · 12 Oct – 18 Oct 20261 of 5 changes · Brief →

  1. ParloaRelease

    Personal Agent Middleware for requests from customers' AI agents

    Parloa introduced Personal Agent Middleware, which applies a brand's rules and permissions when personal AI agents contact support on a customer's behalf.

    parloa.com
    ObservedHigh confidencePublished 15 Oct 2026
    Parloa — official blog: Personal Agent Middleware
    https://www.parloa.com/blog/ensuring-reliable-service-when-personal-ai-agents-are-your-customers/ ↗

Week 41 · 5 Oct – 11 Oct 20262 of 3 changes · Brief →

  1. ParloaRelease

    Context Intelligence carries customer context across conversations

    Parloa launched Context Intelligence, a customer-understanding layer that lets its AI agents remember facts across conversations and channels.

    parloa.com
    ObservedHigh confidencePublished 8 Oct 2026
    Parloa — official blog: Context Intelligence
    https://www.parloa.com/blog/parloa-context-intelligence/ ↗
  2. SynthflowRelease

    ChatGPT plugin, post-call emails, and a new Synthflow app

    Synthflow released an official ChatGPT plugin for building voice agents, post-call email actions, and an early-access new app at app.synthflow.ai.

    feedback.synthflow.ai
    ObservedHigh confidencePublished 6 Oct 2026
    Synthflow — official changelog: October 6, 2026
    https://feedback.synthflow.ai/changelog/chatgpt-plugin-post-call-emails-new-synthflow-app-and-more ↗

Week 36 · 31 Aug – 6 Sept 20261 change · Brief →

  1. SynthflowRelease

    Campaigns, Advanced Synthflow LLM, and business hours

    Synthflow's September 4, 2026 changelog entry added Campaigns, the Advanced Synthflow LLM, Business Hours, and analytics across subaccounts.

    feedback.synthflow.ai
    ObservedHigh confidencePublished 4 Sept 2026
    Synthflow — official changelog: September 4, 2026
    https://feedback.synthflow.ai/changelog/campaigns-advanced-synthflow-llm-business-hours-analytics-across-subaccounts-and ↗