Week 45
Latest
JunieReleaseJunie Eco mode hands implementation to a lower-cost modelGitHub CopilotPlansGitHub Enterprise now includes Copilot for every licensed userSierraReleaseSierra launches Compliance Console for outbound agentsGitHub CopilotReleaseGitHub Copilot Fusion becomes generally availableGitHub CopilotReleaseGitHub Agentic Workflows become generally availableAmpPlatformAmp launches an Android appMicrosoft 365 CopilotReleaseLearning Agent and admin-deployed custom MCP connectors arrive in CopilotKiroPlansKiro replaces its upgrade discount with a free first month and 500 trial creditsGleanReleaseGlean release 565 adds agent import/export and an Azure Files connectorGoogle AntigravityReleaseAntigravity 2.28 adds a built-in browser and any-file attachmentsSynthesiaReleaseSynthesia launches a Localization API for dubbing videos at scaleRunwayReleaseRunway launches Runway Ads for generating and publishing ad variantsOpenCodeReleaseOpenCode 2.2 adds Desktop plugins and a refreshed desktop appOpenAI CodexReleaseGPT-6.1 Terra becomes available in Codex
Verified
ToolMarketCap

Customer Service & Support change log

Every dated change across Customer Service & Support tools — pricing, plans, releases, platforms, availability, ownership — each linked to the vendor’s own page. Re-checking a value that didn’t move is not a change.

Missing a change? Suggest an updateWhat counts as a change

Last 7 days
0none logged
Last 30 days
95 tools
1 pricing or plan change, 6 releases, and 2 availability and platform changes
Last 90 days
138 tools
1 pricing or plan change, 9 releases, and 3 availability and platform changes
On record
1913 tools
Every logged change, each with a first-party receipt
–W34–W351W36–W37–W38–W392W403W415W42–W432W44Now
Logged changes per week, by kind — “–” marks a week before tracking began. Each week's brief covers every market.
  • Pricing & plans
  • Releases
  • Availability & platforms
  • Ownership & names
Logged changes per week, by kind — “–” marks a week before tracking began. Each week's brief covers every market.
Week startingChanges
17 Aug 2026Not tracked
24 Aug 2026Not tracked
31 Aug 20261
7 Sept 2026Not tracked
14 Sept 2026Not tracked
21 Sept 2026Not tracked
28 Sept 20262
5 Oct 20263
12 Oct 20265
19 Oct 2026Not tracked
26 Oct 20262
2 Nov 20260
KindAllPricing & plans1Releases13Availability & platforms4Ownership & names1
SegmentAllAI helpdesksConversation intelligenceSupport agentsVoice support
Last 90 days (remove filter)

3 of 13 changes across 2 tools in the last 90 days · newest first · Support agents segment →

Week 44 · 26 Oct – 1 Nov 20262 changes · Brief →

  1. SierraRelease

    Sierra launches Compliance Console for outbound agents

    Compliance Console, built into the Horizon platform, sets per-channel disclosures, contact windows, holiday exclusions, frequency limits, and opt-outs for agents' proactive outreach.

    sierra.ai
    ObservedHigh confidencePublished 28 Oct 2026
    Sierra — official blog post introducing Compliance Console
    https://sierra.ai/blog/introducing-compliance-console ↗
  2. SierraAvailability

    Sierra is available on Google Cloud Marketplace

    Companies can buy Sierra through Google Cloud Marketplace, with qualifying purchases counting toward existing Google Cloud commitments.

    sierra.ai
    ObservedHigh confidencePublished 26 Oct 2026
    Sierra — official blog post on Google Cloud Marketplace availability
    https://sierra.ai/blog/sierra-is-on-google-cloud-marketplace ↗

Week 40 · 28 Sept – 4 Oct 20261 of 2 changes · Brief →

  1. DecagonRelease

    Decagon launches Voice 3, Personal Agent Gateway, Agent Modules, and Duet Apprentice

    At Decagon Dialogues, the company introduced Voice 3 (with its first in-house voice model, Chord), a channel for customers' personal AI agents, industry Agent Modules beyond support, and Duet Apprentice.

    decagon.ai
    ObservedHigh confidencePublished 1 Oct 2026
    Decagon — official Dialogues 2026 launch post
    https://decagon.ai/blog/dialogues-2026 ↗